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Geno71

join:2012-12-12
Antioch, IL
Reviews:
·Comcast

2 edits

[Rant] Chicago Area HSI: Paying $70/mo for less than 30Mb/s

Hi everyone. New here.

I have been a Comcast customer for roughly 10 years, and steadily my bill goes up every year or two, and yet I'm stuck at about 24Mb/s and 4Mb/s UL. Calling and asking to get lower tier pricing for the same speed or more speed for the same pricing is fruitless. Whenever my call gets "bumped up to the special service center", I literally sit on hold for 20 minutes and hang up (which is probably what they're counting on).

I am tired of Comcast's "regional monopoly" pricing. I feel like until other cable companies have access to the infrastructure in our area, Comcast can do whatever it wants. At least in the suburbs this is true. There's no competition of any kind. DSL is not competition. It uses a different infrastructure. Satellite is not competition for the same reason.

Seems like others at this same price tier (in some cases paying $60/mo), in other parts of the country are getting 35-55 Mb/s.

BTW I have a Ubee modem. It's about 2 yrs old. No idea if that is a limiter but thought I'd mention it in case anyone has recommendations for a modem type that will give an "instant boost" over the one I have.

ExoticFish

join:2008-08-31
Stuarts Draft, VA
What model Ubee modem ? If it's not a D3 modem then you are missing out of some extra speed likely. You also should be able to speak to the sales department and get some type of promo pricing.
--
»www.VAJeeps.com
»www.BronzedBod.com

Geno71

join:2012-12-12
Antioch, IL
Reviews:
·Comcast
Promo pricing isn't the answer because in 6 months I'll end up with the same problem. I either should get some bandwidth relief at the same price, or cost relief at same bandwidth.

Modem: how would I determine which type / model of Ubee modem it is?


exComcast

@ericy.com
reply to Geno71
Not really a rant, but I was in the same boat, came of a $45/month promo and then the price jumped to $71/month for Ultra. I ended up going with Uverse, I miss the low latency while gaming (gained +25ms), but now I'm paying $30/month (got a bundle promo from ATT + $6/month modem fess also waived) for 18mb/s. BTW Comcast did try to keep me, but wouldn't go lower than $55/month. Will be looking out for any future promo's with Comcast. Good luck.

ExoticFish

join:2008-08-31
Stuarts Draft, VA
reply to Geno71
Promo pricing is very easily obtained every 6 months or every year depending on the length of time the promo is. You're not going to get a price cut unless you call and get a promo added.

Look at the modem info... It tells you want it is. The bottom maybe...
--
»www.VAJeeps.com
»www.BronzedBod.com

Geno71

join:2012-12-12
Antioch, IL
Reviews:
·Comcast
So how in your experience, does one go about getting a 12 month promotional price without a lot of haggling?

Modem: only the Serial and MAC info is on the bottom. That's why I asked. There's no distinguishing mark or model # AFAICT.

ExoticFish

join:2008-08-31
Stuarts Draft, VA
I've had comcast for 2 years now and have been on promo pricing the whole time. Simply call and ask.
--
»www.VAJeeps.com
»www.BronzedBod.com

Geno71

join:2012-12-12
Antioch, IL
Reviews:
·Comcast
reply to exComcast
Thanks for the story exComcast. I would be happy to settle for $55 a month at the same bandwidth but previous attempts have been ignored. Do I literally have to threaten to leave / leave the service to get it / call in to disconnect?

Hopefully a more adult approach on their part would be possible given how long I've been a customer...

ExoticFish

join:2008-08-31
Stuarts Draft, VA
Threatening to cancel will not get you anywhere.

Geno71

join:2012-12-12
Antioch, IL
Reviews:
·Comcast
reply to ExoticFish
Does the promotional pricing have a particular name? Which package / speed are you getting and at what price, if you don't mind me asking.

So out of curiosity, knowing how some of my conversations have gone (I don't threaten to leave but I do let my unhappiness with current situation be known in a friendly way / not being a loud jerk etc).... if it were you, what would you say exactly after the "how can I help you"?

ExoticFish

join:2008-08-31
Stuarts Draft, VA
Just ask about any promotional offers for your area. They vary. I'm currently on Extreme 105 for $89 a month.

I've only had to call in and say I needed my promo pricing renewed. Reps have never given me any issue with applying what's available at the time.
--
»www.VAJeeps.com
»www.BronzedBod.com

Geno71

join:2012-12-12
Antioch, IL
Reviews:
·Comcast
So it sounds like, you actually switch service levels along with the promo... vs. getting a "promo price" for an existing package (that you've had for a long time). I think that's the key. I'm not looking to constantly switch packages to get a different price.

ExoticFish

join:2008-08-31
Stuarts Draft, VA
No. I had been on Blast the entire time until last month when I upgraded to Extreme 105.
--
»www.VAJeeps.com
»www.BronzedBod.com


Nightfall
My Goal Is To Deny Yours
Premium,MVM
join:2001-08-03
Grand Rapids, MI
Reviews:
·ooma
·Comcast
·Callcentric
·Site5.com
reply to ExoticFish
said by ExoticFish:

I've had comcast for 2 years now and have been on promo pricing the whole time. Simply call and ask.

This right here.

I have never paid full price for Comcast service. I simply call and let them know that Uverse sent me a price quote and they knock my bill down about $20. It works every time.
--
My domain - Nightfall.net


Caddyroger
Premium
join:2001-06-11
To the west
reply to Geno71
I have not paid full price in 5 years but you have to call every year which you said you do not want to do.
--
Caddy

Geno71

join:2012-12-12
Antioch, IL
Reviews:
·Comcast
reply to Nightfall
So receiving an advertisement from someone else is sufficient to get $20 knocked off your bill? It's surprising to hear that. I'll see what comes of my other inquiries here. If I don't get any help maybe I'll go that route.

Sounding like there may be a problem with my modem and the files that have been sent to it, throttling my speed back when it shouldn't. I have confirmed from others at $70/mo I should be getting close to 40Mb/s easy. So maybe I'll ask for a one-time credit for a free month of service to even things up a bit.


gar187er
I do this for a living

join:2006-06-24
Dover, DE
kudos:4
have you called in about your speed issue!?!? you say you called in about billing, but how about having a tech out?
--
I'm better than you!


Nightfall
My Goal Is To Deny Yours
Premium,MVM
join:2001-08-03
Grand Rapids, MI
Reviews:
·ooma
·Comcast
·Callcentric
·Site5.com
reply to Geno71
said by Geno71:

So receiving an advertisement from someone else is sufficient to get $20 knocked off your bill? It's surprising to hear that. I'll see what comes of my other inquiries here. If I don't get any help maybe I'll go that route.

Sounding like there may be a problem with my modem and the files that have been sent to it, throttling my speed back when it shouldn't. I have confirmed from others at $70/mo I should be getting close to 40Mb/s easy. So maybe I'll ask for a one-time credit for a free month of service to even things up a bit.

Lets put it this way. If I can get promo pricing through Uverse for $90 a month, and Comcast is at $120, they will always knock $20 off per month and I will stay with them. All I have to do is call retention and say I am cancelling. If I get a rep that doesn't want to give me anything, I hang up and call back. I have gotten what I have asked for on the first try almost every time though. Once i had to call back a second time.

I also make a note on my calendar to call them back when my promo pricing is over.
--
My domain - Nightfall.net


fonzbear2000
Premium
join:2005-08-09
Saint Paul, MN
reply to Geno71
said by Geno71:

I am tired of Comcast's "regional monopoly" pricing. I feel like until other cable companies have access to the infrastructure in our area, Comcast can do whatever it wants. At least in the suburbs this is true. There's no competition of any kind. DSL is not competition. It uses a different infrastructure. Satellite is not competition for the same reason.

As far as I know, there have never been 2 competing cable ISP's in the same area. Your only hope is that the DSL provider in your area decides to add fiber like CenturyLink has started to do.
--
»A pretty good alernative to bit torrent and newsgroups

Geno71

join:2012-12-12
Antioch, IL
Reviews:
·Comcast
reply to Geno71
Update: someone will be looking at the speed issue first (as I understand it) to see if there's a glitch / limiting factor like my modem or the modem file. Will let you guys know what comes of this. At least there seems to be some movement on part of Comcast.

For now my bandwidth remains under 25Mb/s...

timtom

join:2012-11-15
More likely you are on blast service(70$) it is up to 25 Mb/s.
I doubt you should get higher speed

ExoticFish

join:2008-08-31
Stuarts Draft, VA
reply to Geno71
I am doubting there is any "service issue" here. You're getting about 25/4 which is Blast! in a lot of areas. You need to follow the advise you were given and simply ask for promo pricing. Only you can do that. If you're not willing to ask then you've only got yourself to blame.
--
»www.VAJeeps.com
»www.BronzedBod.com


ArrayList
netbus developer
Premium
join:2005-03-19
Brighton, MA
reply to Nightfall
promo pricing works as long as they keep doing it. It isn't something to really rely on.

Geno71

join:2012-12-12
Antioch, IL
Reviews:
·Comcast
reply to Geno71
Was going to ask what others paying $70 get speed wise. I was able to get a 6 month "credit" of sorts that reduced my bill about $7 or $8 roughly, but in the end I want to understand their tiers (what they say vs. what people actually get across the county and regional areas).

Do any of you have this same plan / default fee and if so what are your speeds?


CUBS_FAN
Next Year Again..

join:2005-04-28
Chicago, IL
kudos:1
Reviews:
·AT&T U-Verse
·magicjack.com
·Comcast
·Vonage

2 edits
I've been with Comcast for 9 years and noticed my bill up to $88 and I have the Silver Tier with basic analog cable T.V to get the Silver tier at a "discounted price". I'm getting speeds around 16meg down and 4 meg up.
You mean to tell me I'm paying too much? In my review here at dslreports I reported my monthly bill was $78 which might of been 3 years ago. So in 3 years the price has gone up $10 and my speeds which was 12/2 are now 16/4.
I often get calls from Comcast trying to offer me Digital Voice as the only way I could get a lower rate. Digital Voice can't beat the international package I have with Vonage so no-thanks.

Maybe I have 20meg w/ powerboost now?? This is whats advertised for Performance Tier.




AnonMan

@comcast.net
I always loved the "We raise our prices but we also are giving you faster internet..." talks... What many people fail to recall however is bandwidth gets cheaper every year.

These 70 bucks we pay enough cost them maybe a buck or two tops. While yes they pay to have techs and upgrade equipment etc when you take all the profit and multiply it out they come out banking well. Two months of service from you covered an year of costs assuming your service is decent and you never have to call in (thus wasting employee, aka company time).

I think the US sucks internet wise. It was invented here but we are the most expensive and slowest out of the majority of the world. The land of opportunity and free is becoming more and more limited and unfree. First our internet, now laws. Can't wait for them to start taxing the air I breath and use the excuse they have to regulate it and enforce all these laws to ensure we can breath clean air so we must pay for that...

Would be nice one day to see a nice company with tons of cash do something like google but straight up take it mainstream and force everyone else to be more fair.

Nothing wrong with building a company and wanting to be rich but when you are a millionaire, mullions more mean nothing, you already get what you want.

That said our speed will continue to increase but so will our prices.

I love the fact that on a few months my POWER bill has been less vs internet. Gotta love it.

If you are going to cap me give me unlimited speed, if you are not going to cap me limit my speed but not both and charge me more.

Now that's a rant!

Happy Holidays everyone btw.


Darknessfall
Premium
join:2012-08-17
kudos:6
Reviews:
·Frontier Communi..
·Comcast
·AT&T U-Verse
We're on Performance 25/4 boost(16/2 reg) tier for $19.99 first year and $34.99 2nd year. We also got an offer for HD Preferred Plus XF(170 Channels, Blast 50/15, and Phone) for $89.99 first year and $109.99 2nd but we never accepted the one for triple play.

Geno71

join:2012-12-12
Antioch, IL
Reviews:
·Comcast
What about the 3rd year? Sounds like those first two are promotional (and is it part of a bundle?).

I need to find people on the Performance tier, internet only, standard rate (i.e. not the 1st (and maybe 2nd)) year prices so I can compare apples and apples.

Also any of you who own the modem, which brand and model do you recommend, and if you buy from a 3rd party like Amazon do you have to have a tech set up your modem remotely or does it just work when you plug it in?

ExoticFish

join:2008-08-31
Stuarts Draft, VA
If you want the standard rate can't you just look it up at »www.comcast.com/localization/loc···3d210178 ?

As far as modems go. Most will recommend the Zoom 5341J. Do not buy it from Amazon unless it's SOLD and SHIPPED by them. You'd probably be better off using Buy.com: »www.buy.com/prod/zoom-5341j-docs···897.html
--
»www.VAJeeps.com
»www.BronzedBod.com


CUBS_FAN
Next Year Again..

join:2005-04-28
Chicago, IL
kudos:1
Reviews:
·AT&T U-Verse
·magicjack.com
·Comcast
·Vonage
reply to Geno71
said by Geno71:

I need to find people on the Performance tier, internet only, standard rate (i.e. not the 1st (and maybe 2nd)) year prices so I can compare apples and apples.

I'm paying $48.95 for Performance Tier with limited basic Cable TV costing $27.99. If my memory is correct the price of $48.95 is what the tier below Performance would cost but with the cable TV its the bundled package price for Performance.