Topic '[Rant] UPS delivery will not ring the doorbell' in forum 'Rants, Raves, and Praise' - dslreports.com

Re: [Rant] UPS delivery will not ring the doorbell

Tue, 19 Feb 2013 19:25:44 EDT

H2OuUp2 posted :

Bottom line: Regardless of your delivery service it is strictly all about two things--of which to a degree they can be related:

1. Your location/neighborhood

2. Your driver/delivery person

This is quite true. Since UPS is union and the drivers get to bid their route, then the higher senior drivers usually bid the better routes, and I find that the older drivers usually (not always) give better service.
--
He is no fool who gives up what he cannot keep, to gain what he cannot lose. - Jim Elliot

Re: [Rant] UPS delivery will not ring the doorbell

Sat, 16 Feb 2013 19:04:51 EDT

Blogger posted : Bottom line: Regardless of your delivery service it is strictly all about two things--of which to a degree they can be related:

1. Your location/neighborhood

2. Your driver/delivery person
--
The signal is usually drowned out by the noise.

Re: [Rant] UPS delivery will not ring the doorbell

Sat, 16 Feb 2013 18:36:01 EDT

Oleg posted : I have seen exact same thing when UPS was trying to deliver a package to my neighbor.

Re: [Rant] UPS delivery will not ring the doorbell

Sat, 16 Feb 2013 14:18:26 EDT

Gandalf4503 posted : UPS has, for the most part, been pretty decent. I live in a house converted to two apartments, and my mailbox is in the back of the house (it's parallel to the street so it's not hard to get to the back) just inside the door and they almost always go there and drop the package inside of the apartment.

Now, if I ever order something that needs a signature, well, that's a different story. It's near impossible to predict when they show up (never at the same time) and I've never once heard them knock.

Then again, I'm one of those people with a broken doorbell, so perhaps they have rang it and I never heard it. But, even so, if something ends up requiring a signature I'm pretty much guaranteed to have to sign the note they leave and just stick it to the door for the next day. I live in a safe neighborhood and have never had any packages stolen, nor have I felt unsafe in having them delivered normally, however.

With all that being said, USPS is something else entirely. They are lazy as hell, ignore my notes, and refuse to walk up the 10 stairs to my door on the 2nd floor and knock. There's no way I can stand out in an unheated area waiting for them during the winter, and during the weekdays I'm obviously working. I try to avoid USPS at all costs, but sometimes I don't have a choice, and it usually results in me having to go pick up the package at the post office. Always a bad experience too.

Re: [Rant] UPS delivery will not ring the doorbell

Thu, 14 Feb 2013 15:08:35 EDT

Fir_Na_Tine posted :

said by Blogger:

They are a Jekyll and Hyde company depending upon your driver or neighborhood* or a combination of both.

It's amazing what the neighborhood you live in can affect your deliveries. My last residence was in a primo area in every way. Super, super safe. My driver left my stuff, even things like medication requiring personal signature at the door. I had posted on my door a boilerplate notice to Fed-Ex, UPS, and USPS saying OK to leave stuff at the door.

At my current place that is nice but not to the level of the previous place I have to be home to sign to get medication. The notice on the door won't work. The good thing is my delivery time is pretty much set in stone. I'm one of it not the last stop. The delivery is coming between 7 PM and 7:30 PM.

The bad news is that late delivery is functionally like an extra day of transit.

I believe UPS requires that medication and alcohol be signed by an adult. Now if your driver knows you well he may leave it. But they are not supposed to.
--
"When the power of love overcomes the love of power, the world will know peace."
-Jimi Hendrix

Re: [Rant] UPS delivery will not ring the doorbell

Thu, 14 Feb 2013 14:28:37 EDT

Blogger posted : They are a Jekyll and Hyde company depending upon your driver or neighborhood* or a combination of both.

It's amazing what the neighborhood you live in can affect your deliveries. My last residence was in a primo area in every way. Super, super safe. My driver left my stuff, even things like medication requiring personal signature at the door. I had posted on my door a boilerplate notice to Fed-Ex, UPS, and USPS saying OK to leave stuff at the door.

At my current place that is nice but not to the level of the previous place I have to be home to sign to get medication. The notice on the door won't work. The good thing is my delivery time is pretty much set in stone. I'm one of it not the last stop. The delivery is coming between 7 PM and 7:30 PM.

The bad news is that late delivery is functionally like an extra day of transit.
--
The signal is usually drowned out by the noise.

Re: [Rant] UPS delivery will not ring the doorbell

Wed, 13 Feb 2013 03:12:30 EDT

Oedipus posted :

said by thedragonmas:

unless it needs a SIG.

The last time I received a package that required my SIG, the police showed up shortly thereafter.

Re: [Rant] UPS delivery will not ring the doorbell

Wed, 13 Feb 2013 01:09:25 EDT

thedragonmas posted : fedex/ups love our front drive, 2 duplexes with a half circle drive, no backing up :D the only time they come to the back is if its a very large package (ups literally backed up to my back porch when a friend sent me an old ibm E series server, 100lbs)

they both drop the box, ring the bell, and knock. then walk off. unless it needs a SIG. or its in an item box and appears to be of some value. but even then it depends on the size, im lucky in a way. my front door faces "side ways" to the street, and there is a built in brick flower "pot" (box?) that protrudes a good 3 feet plus a hedge. so they can pretty much hide most packages.

i do however prefer ups, because of the mychoice system. dad gets Cpap supplies but they never let him know when they ship it. thanks to my choice i get a nifty email letting me know that a package is on its way even if the shipper didnt notify me :)

the only times ive had issues is when the shipper didnt put on the APT letter. ive had that problem with a few catalog companies. (funny, the bill sure had that letter!)

i dont mind if they drop and run, as long as they at least "try" to hit that door bell. mines battery powered wireless so i dont blame them for assuming it doesnt work. but if they just knock i wont know unless im in the front room.

as for having time to get there before they fill out the "missed" sticky note. our local fedex all ready has that filled out and stuck to the box.

Re: [Rant] UPS delivery will not ring the doorbell - Update

Sun, 10 Feb 2013 12:18:24 EDT

PrntRhd posted :

said by Grumpy:

said by gambothell:

I immediately asked him if he could read English.

I don't think your service is going to get any better any time soon.

Easily fixed...
Just post a sign at the front window:
"I love Teamsters"

Re: [Rant] UPS delivery will not ring the doorbell

Sun, 10 Feb 2013 10:50:24 EDT

Fir_Na_Tine posted :

said by Bob:

I noticed our UPS driver always turns off the engine whenever he gets out of the truck. So he may turn off the engine 3 times in one short block. I always thought it was bad for diesel engines to be stopped and started repeatedly.

Every stop they shut off the engine and close the cargo doors. At least they are supposed to. As posted before the truck is wired with sensors on the doors, seatbelt parking break etc. So they know if the driver follows procedure. I think its a safety and security reason.
--
"When the power of love overcomes the love of power, the world will know peace."
-Jimi Hendrix

Re: [Rant] UPS delivery will not ring the doorbell

Sun, 10 Feb 2013 08:01:15 EDT

Bob posted : I noticed our UPS driver always turns off the engine whenever he gets out of the truck. So he may turn off the engine 3 times in one short block. I always thought it was bad for diesel engines to be stopped and started repeatedly.

Re: [Rant] UPS delivery will not ring the doorbell - Update

Sat, 09 Feb 2013 19:08:33 EDT

fatness posted :

said by gambothell:

He finally confessed that they do not use the doorbell because too many housewife's complain that the doorbell wakes up children.

Sounds like a policy decision made by someone above his rank and pay grade.
--
my pants are parched and thirsty

Re: [Rant] UPS delivery will not ring the doorbell - Update

Wed, 06 Feb 2013 03:11:17 EDT

Grumpy posted :

said by gambothell:

I immediately asked him if he could read English.

I don't think your service is going to get any better any time soon.

Re: [Rant] UPS delivery will not ring the doorbell - Update

Tue, 05 Feb 2013 22:47:15 EDT

TigerLord posted :

said by gambothell:

I might as well have been talking to a mushroom. What ever happened to common sense?

Perhaps he smoked it on his route.

Re: [Rant] UPS delivery will not ring the doorbell

Tue, 01 Jan 2013 20:19:16 EDT

H2OuUp2 posted : The sensor on the Package Car is called Telematics. It monitors the number of backs, seat belt occurrences, (how many times it was off for how long, distance traveled) speed, and if the driver recorded any information in his DIAD while stopped or while traveling.

The backing has several elements, # of backs, did the driver back first (before or after the stop), distance, and speed of the back.

It also keep a record of the drivers entire day how many packages, stops, time it took, where they parked, all kinds of information.

A report is generated daily and if the driver is a "target" or MHN (most help needed) driver they will be talked with.

Now, if the supervisor doesn't get with the driver then nothing happens.

UPS' idea is to use technology to monitor the employees, and cut down on management. So far it isn't working out as good as they would like, though if you read the press it wonderful. In reality the local management is so overwhelmed that they don't use it as it is intended.

Aging in all boils down to the driver. A good driver makes UPS look good, and a bad driver makes them look bad. More times that not management doesn't have a lasting impact on the driver, they always return to their ways, but there are some that do.
--
He is no fool who gives up what he cannot keep, to gain what he cannot lose. - Jim Elliot

Re: [Rant] UPS delivery will not ring the doorbell

Sat, 29 Dec 2012 14:55:15 EDT

AZinOH posted :

said by Fir_Na_Tine
As far as I know. UPS drivers won't pull into a homeowners driveway. Especially one where they have to back out of, the trucks have sensors on them that can tell how many times the truck was backed up. The less the better. Everything else sounds normal if its a package they can leave. Its all about time every minute adds up.
[/BQUOTE :

I've had multiple UPS deliveries over the years. This was the only time I can think of that the driver did not BACK down my driveway and then drop off the package.

Re: [Rant] UPS delivery will not ring the doorbell

Thu, 27 Dec 2012 19:55:16 EDT

Fir_Na_Tine posted :

said by AZinOH:

I had an unexpected UPS delivery yesterday. The guy didn't even bother to turn into my driveway. He left his truck parked on my somewhat-busy two lane road...ran 160 ft thru my front yard...left the package on the stoop...banged twice on the front door and before I could get there he was running back to his truck.

Last Friday FedEx Ground delivered a new microwave oven 46 hours after I ordered it. I was expecting it and the garage door was open. The driver carried it into the garage and left it there. Had I not heard him slam his door when he got into the truck to leave, I wouldn't have known he was there.

As far as I know. UPS drivers won't pull into a homeowners driveway. Especially one where they have to back out of, the trucks have sensors on them that can tell how many times the truck was backed up. The less the better. Everything else sounds normal if its a package they can leave. Its all about time every minute adds up.
--
"When the power of love overcomes the love of power, the world will know peace."
-Jimi Hendrix

Re: [Rant] UPS delivery will not ring the doorbell

Thu, 27 Dec 2012 14:39:30 EDT

Xioden posted :

said by AZinOH:

Last Friday FedEx Ground delivered a new microwave oven 46 hours after I ordered it. I was expecting it and the garage door was open. The driver carried it into the garage and left it there. Had I not heard him slam his door when he got into the truck to leave, I wouldn't have known he was there.

For us, UPS always delivered packages around the back of the garage and put them inside the enclosed porch/patio for us (Our 3-4 car wide driveway went up to the garage, and part of it went past it and wrapped around the back of the house which was on a corner lot). Only thing we could ever figure was there was a note associated with the house from the previous owners (since it was all UPS deliveries, not just the regular driver).

One day caught the FedEx guy and asked, said he'd look and see, followed us around and said it wouldn't be a problem. Either he forgot, or put a note in incorrectly as the next Delivery from them we found after backing out of the garage and crushing the package.

Re: [Rant] UPS delivery will not ring the doorbell

Thu, 27 Dec 2012 14:21:13 EDT

Kearnstd posted : Never had an issue with UPS.

However I do know drivers will be pushed by metrics as employees are in many professions now.

Metrics are not created in the real world, They are created in office buildings by people with college degrees who have never worked the front lines. You find this for any job where metrics can be produced from random harvested data.
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[65 Arcanist]Filan(High Elf) Zone: Broadband Reports

Re: [Rant] UPS delivery will not ring the doorbell

Tue, 25 Dec 2012 07:38:19 EDT

AZinOH posted : I had an unexpected UPS delivery yesterday. The guy didn't even bother to turn into my driveway. He left his truck parked on my somewhat-busy two lane road...ran 160 ft thru my front yard...left the package on the stoop...banged twice on the front door and before I could get there he was running back to his truck.

Last Friday FedEx Ground delivered a new microwave oven 46 hours after I ordered it. I was expecting it and the garage door was open. The driver carried it into the garage and left it there. Had I not heard him slam his door when he got into the truck to leave, I wouldn't have known he was there.

Re: [Rant] UPS delivery will not ring the doorbell

Mon, 24 Dec 2012 21:54:17 EDT

Sith HMP posted : I use the automatic text service that both Amazon and UPS offer. It must be connected to the hand held device the drivers use. Every time I have had a package delivered my phone has received a text the minute he scans it. I have met him at the door most of the time before he has even had a chance to knock or ring the bell. I suggest looking in to this service for all of your future deliveries. It works and it's instant in most cases. I'm not saying the driver wasn't at fault but the text service is free and it works.

Re: [Rant] UPS delivery will not ring the doorbell

Mon, 24 Dec 2012 14:43:56 EDT

Oedipus posted : »www.amazon.com/Contech-CRO101-Sc···prinkler

Set this up by your front door and you will never be accosted by that pesky UPS guy ever again!

Re: [Rant] UPS delivery will not ring the doorbell

Mon, 24 Dec 2012 14:00:52 EDT

Secyurityet posted : »www.amazon.com/Driveway-Patrol-S···000645RH

Set this up by your front door and the UPS guy can't sneak in a package ever again!

Re: [Rant] UPS delivery will not ring the doorbell

Sun, 23 Dec 2012 23:33:42 EDT

danawhitaker posted :

said by H2OuUp2:

UPS drivers get paid an hourly wage, + OT for any time over 8 hours in one day, + bonus. Bonus is based on ST wages and is paid above and beyond the hours a driver works.

To get bonus you must have what UPS calls a planned day greater than what you actually worked. So If you have an 11 hour planned day, and you work 10 hours you would get. $32 per hour for 8 hours + $48 per hour for 2 hours + 1 hour of bonus at $32.

In this case the driver would make $384.00 or an average of $38.40 per hour by working 10 hours. Now if the driver ran scratch he would take 11 hours to complete his day and would make a total of $400 or $36.36 per hour.

Oh and UPS is more interested in NDPPH or Net Delivered Pieces Per Hour. You don't make the money from stops, you make it from packages you deliver. The only reason the driver would say SPORH or Stops Per On Road Hour is because that is what his supervisor talks to him about. The faster you can get done the better your NDPPH is. However, a large residential route vs a business route with multiple parcels at each stop is the true money maker.

The method of a UPS driver is:

They are also suppose to honk the horn as they pull up to the stop, and as they approach the door call out UPS, then they ring the bell and knock both. It looks like your driver is only doing one of these and not very well.

If you want to get this fixed it may take some time. You will need to follow a chain of command. Start off by contacting the local facility, and talk to an OMS, take down the name and time you called and what they said they would do. If the problem continues go to the on road supervisor (the person who the driver directly reports to), if it still isn't corrected then send a letter to the manager who is over the supervisor. If it still is not corrected then send a letter to the corporate office and state who you talked to, when and what they said they would do. This will get a lot of attention. They will have one hour to call you back once the letter is received.

Bottom line if you have a good driver you won't have a lot of problems, but if you have a bad driver or are on a coverage route then get ready. It is very hard to fire a driver because they are union.

My driver recently did none of those things. I'm glad the Wii U was in a plain brown box so it didn't look like something someone would want to steal. "Safe" neighborhood or no, you don't know what people are going to do, and I'd rather not have my daughter's Christmas present stolen. I was rather irritated. I was at home. The only reason I heard them was because I can hear the noise of the delivery truck making its way around the neighborhood. But the room I work from has no window out to the street, it faces the back yard. There was definitely no horn, no knock, and no doorbell. I purposefully left the door to the room I was in open so I'd hear any of the above.
--
You're watching Sports Night on CSC so stick around...

Re: [Rant] UPS delivery will not ring the doorbell

Wed, 19 Dec 2012 11:14:17 EDT

DanHo posted : Damn, I have an awesome UPS driver in comparison to some of you. He rings the doorbell every time he delivers a package. We have milk delivered weekly so we have a milk box the size of a small cooler on the porch. Lately he's been putting our packages in the box.

Our regular FedEx guy is not as good, but he always rings the bell too.

Re: [Rant] UPS delivery will not ring the doorbell

Wed, 19 Dec 2012 10:47:30 EDT

drew posted : My friend works at least twice as hard as I do every day. I have no qualms about how much he gets paid as a UPS driver.

Re: [Rant] UPS delivery will not ring the doorbell

Tue, 18 Dec 2012 23:00:12 EDT

Fir_Na_Tine posted :

said by Oedipus:

Seems like a lot of money for driving around all day.

They work hard for it, a lot more than just driving around, heck thats the easy part. You don't see many fat UPS drivers out there either.
--
"When the power of love overcomes the love of power, the world will know peace."
-Jimi Hendrix

Re: [Rant] UPS delivery will not ring the doorbell

Tue, 18 Dec 2012 20:05:40 EDT

Oedipus posted : Seems like a lot of money for driving around all day.

Re: [Rant] UPS delivery will not ring the doorbell

Tue, 18 Dec 2012 14:50:59 EDT

H2OuUp2 posted : UPS drivers get paid an hourly wage, + OT for any time over 8 hours in one day, + bonus. Bonus is based on ST wages and is paid above and beyond the hours a driver works.

To get bonus you must have what UPS calls a planned day greater than what you actually worked. So If you have an 11 hour planned day, and you work 10 hours you would get. $32 per hour for 8 hours + $48 per hour for 2 hours + 1 hour of bonus at $32.

In this case the driver would make $384.00 or an average of $38.40 per hour by working 10 hours. Now if the driver ran scratch he would take 11 hours to complete his day and would make a total of $400 or $36.36 per hour.

Oh and UPS is more interested in NDPPH or Net Delivered Pieces Per Hour. You don't make the money from stops, you make it from packages you deliver. The only reason the driver would say SPORH or Stops Per On Road Hour is because that is what his supervisor talks to him about. The faster you can get done the better your NDPPH is. However, a large residential route vs a business route with multiple parcels at each stop is the true money maker.

The method of a UPS driver is:

They are also suppose to honk the horn as they pull up to the stop, and as they approach the door call out UPS, then they ring the bell and knock both. It looks like your driver is only doing one of these and not very well.

If you want to get this fixed it may take some time. You will need to follow a chain of command. Start off by contacting the local facility, and talk to an OMS, take down the name and time you called and what they said they would do. If the problem continues go to the on road supervisor (the person who the driver directly reports to), if it still isn't corrected then send a letter to the manager who is over the supervisor. If it still is not corrected then send a letter to the corporate office and state who you talked to, when and what they said they would do. This will get a lot of attention. They will have one hour to call you back once the letter is received.

Bottom line if you have a good driver you won't have a lot of problems, but if you have a bad driver or are on a coverage route then get ready. It is very hard to fire a driver because they are union.
--
He is no fool who gives up what he cannot keep, to gain what he cannot lose. - Jim Elliot

Re: [Rant] UPS delivery will not ring the doorbell

Tue, 18 Dec 2012 00:09:58 EDT

Blogger posted : Overall my experience with UPS has been good. I've only had one genuinely bad experience and one other less than satisfactory. I've used them extensive, mostly as a recipient for the past 13 years and heavily the past 4 years.

My impression or experience pretty much mirrors yours. The neighborhood you live in definitely has an impact on whether or not certain packages are dropped off or not if you don't answer.

The one bad experience was they delivered to the wrong address and never owned up to it. The delivery was lost. They denied everything.

The above being said I've used Fed Ex a lot too but nowhere as much as UPS. Fed Ex is superior in every way as far as service and delivery speed. They usually cost more though.

Re: [Rant] UPS delivery will not ring the doorbell

Mon, 17 Dec 2012 23:43:21 EDT

Fir_Na_Tine posted : Most UPS drivers will knock only as door bells are not always reliable. Plus you have until the time it takes for him to fill out the missed you post it note to stick on the door to answer it. The drivers especially at this time of year can have 200+ stops on the truck. So they need to always keep on the move. Everything is about time, every minute adds up. Most businesses can tell you what time it is without looking when the UPS driver comes in. Also they want to get all of packages off the truck, sups hate when they have packages coming back plus it means they just have to redeliver it again.

UPS drivers are well compensated lots if not most make $70k a year with full paid bennies. A seasonal driver makes about $16, Might have been a seasonal guy that was servicing you. Depending on the area the drivers usually have to get back by a certain time to drop off their Next Day Air packages. My area is 8:30pm.

For me they leave the packages, it depends on your area if its listed as bad or not. If its alcohol or marked high value or signature required they can't leave it, but if you really know your driver he might. Packages that they can leave they will sometimes try to hide so its not easily seen from the street. Like behind something on the stoop or porch.

I've always had great service with UPS, and if they did mess up some I'd cut them some slack. Its amazing the amount of packages they handle in a regular day let alone during the holidays and have few foul ups.
--
"When the power of love overcomes the love of power, the world will know peace."
-Jimi Hendrix

Re: [Rant] UPS delivery will not ring the doorbell

Mon, 17 Dec 2012 06:36:41 EDT

Bob posted :

said by Blogger:

I have a 8 1/2 x 11 sheet of paper on my door that is addressed to UPS, USPS and FED-EX and signed by me telling the driver is OK to leave anything at the door. The drivers in the past have all ways honored that. (Most of the time I am home.)

The FED-EX and USPS do not rush on anything requiring a signature. They knock and wait a bit, even with my door sign.

I have a signature release on file with FedEx. That permits them to leave anything even if a signature is required by the shipper.

UPS never asks for a signature, even for a $1,000 laptop. Maybe I have a release on file with them. Or maybe the driver leaves items that require signatures because we're in a safe neighborhood.

Re: [Rant] UPS delivery will not ring the doorbell

Sun, 16 Dec 2012 17:41:17 EDT

Blogger posted : UPS drivers are under intense pressure by their employer and workload to deliver X amount of packages over X amount of time in the fastest possible time. Tremendous pressure.

Basically there are three categories of deliveries. Regular not requiring a signature, something that requires a signature, and something that is obvious to the driver as being valuable.

How they handle the deliveries is often dictated by where you live and the specific driver, (both in terms of personal standards and also separately how experienced they are.)

Commonly for regular deliveries in areas that are subjectively "good" neighborhoods, (for example certain rural, semi-rural, and residential areas) the driver will just drop off the package either with no knock or door bell ring or the knock or door bell ring will NOT be followed by any wait by the driver. He will just leave the package and go.

If the delivery is something obviously valuable or requires a signature the driver will either wait for an answer to the knock or doorbell. If not they usually will not leave it.

I have a 8 1/2 x 11 sheet of paper on my door that is addressed to UPS, USPS and FED-EX and signed by me telling the driver is OK to leave anything at the door. The drivers in the past have all ways honored that. (Most of the time I am home.)

The FED-EX and USPS do not rush on anything requiring a signature. They knock and wait a bit, even with my door sign.

Re: [Rant] UPS delivery will not ring the doorbell

Sun, 16 Dec 2012 14:15:41 EDT

dave posted : Maybe you should use the US postal service. The postman always rings twice.

Re: [Rant] UPS delivery will not ring the doorbell

Sun, 16 Dec 2012 14:01:15 EDT

Boricua65 posted : Happened to me too. I ordered a laptop on two different occasions and the driver left the package on the doorstep. In my case, they DID ring the doorbell, but I didn't appreciate just walking away in leaving the package, and there WERE people home. I knew, in those two occasions, they weren't my regular driver because he rings the doorbell and then waits until I open the door (the regular driver usually gets to my house around 5PM). The second time, I yelled to the idiot drive to wait until I open the door so I can get the package. UPS sux :uhh:.
--
Illegal aliens have always been a problem in the United States. Ask any Indian. Robert Orben

Re: [Rant] UPS delivery will not ring the doorbell

Sat, 15 Dec 2012 17:44:59 EDT

Subaru posted :

said by ebgbjo:

Yep. UPS never knocks anymore. Hell, they barely stop their trucks most days to drop off my deliveries. I am surprised they aren't chucking them from the truck. Numerous times I have been home waiting for high dollar packages and they just sit them outside, in the yard and don't even attempt to see if we are home!

On our Upsers.com website they had this past week about drivers and door knocking, Last year they started the blowing the horn when drivers pull up to a house, some do it and some don't Funny most people are near the door anyways..

Now with the telematics you can get dinged by backing too much, being at a stop too long.
--
It's NOT Ni-kon It's NE-KON!

LG is NOT Lifes Good It's Lucky Goldstar!

Re: [Rant] UPS delivery will not ring the doorbell

Sat, 15 Dec 2012 06:56:41 EDT

RobinM posted : I have noticed that Fed Ex seems to be better than UPS lately.

Re: [Rant] UPS delivery will not ring the doorbell - update 2

Fri, 14 Dec 2012 20:15:16 EDT

gwalk posted : I have complained directly just a few days ago,
Paid for 2nd day air, wife in back room as stated above, we are are in our 60's so things don't work as well as they could I guess.

The complaint did get to the driver but it was like water on a ducks back.

Fedex seems to knock however.

Re: [Rant] UPS delivery will not ring the doorbell - update 2

Fri, 14 Dec 2012 19:52:19 EDT

BlitzenZeus posted : You might be surprised how many companies monitor sites like this, and might even respond about customer complaints, however they are usually bullcrap canned replies to get them to get them to take the discussion elsewhere. Maybe if people make enough public comments they will change as clearly telling them directly usually hasn't worked.
--
I distrust those people who know so well what god wants them to do because I notice it always coincides with their own desires- Susan B. Anthony
Yesterday we obeyed kings, and bent out necks before emperors. But today we kneel only to the truth- Kahlil G.

Re: [Rant] UPS delivery will not ring the doorbell - update 2

Fri, 14 Dec 2012 19:45:12 EDT

gwalk posted : Man I sure hope they review the site !

I have a sign "UPS Please Knock On Door" on inside of storm door and all I get is the sound of silence.

UPS has deemed my address as "signature required" because of miss-delivered items in the past.

My wife has been within 10' of back door and not heard driver "toot" his horn. Will admit she had washer running but.... an knock would work.

Re: [Rant] UPS delivery will not ring the doorbell - update 2

Fri, 14 Dec 2012 18:37:44 EDT

gambothell posted : :DWell there must be a God. Lo and behold, UPS starting ringing the doorbell last night. Maybe they read DSLReports blogs... Maybe some manager flagged my address. I do appreciate that they now are using the doorbell. Thank you UPS Drivers.

Re: [Rant] UPS delivery will not ring the doorbell

Fri, 14 Dec 2012 13:42:35 EDT

cissado posted : I don't like the non knocking or ringing the bell with deliveries. I barely ever hear the knock. My USPS lady always rings the bell and leaves the package. By the time I get out of there, she's already on her way. I like that. It's better than having a package outside in the rain or ready for someone else to just snap it up.

UPS leaves packages on my back door when I'm not home. That's great. I've been finding myself checking front and back doors several times a day for a couple of days when expecting packages and not knowing if they just left it and didn't ring the bell. It's a bit aggravating. There have been times I see a package by accident on my back porch or even my front door at night right before retiring for the night. RING THE BELL.

I use the tracking and the delivery status is a little vague. I may be using the wrong software.

Re: [Rant] UPS delivery will not ring the doorbell

Fri, 14 Dec 2012 13:16:41 EDT

Bamafan2277 posted : I had UPS leave a 42" LCD on my porch one time a few years back. It required a signature and they just scribbled a X and left it. Luckily my neighboor was home and called me and he took it into the garage for me.

Re: [Rant] UPS delivery will not ring the doorbell

Fri, 14 Dec 2012 00:52:19 EDT

Oedipus posted :

said by drew:

Hence the reason I said what I said.

Yes I know. I'm with you.

Re: [Rant] UPS delivery will not ring the doorbell

Fri, 14 Dec 2012 00:35:07 EDT

ebgbjo posted : Yep. UPS never knocks anymore. Hell, they barely stop their trucks most days to drop off my deliveries. I am surprised they aren't chucking them from the truck. Numerous times I have been home waiting for high dollar packages and they just sit them outside, in the yard and don't even attempt to see if we are home!

Re: [Rant] UPS delivery will not ring the doorbell

Thu, 13 Dec 2012 20:57:06 EDT

drew posted : Hence the reason I said what I said.

Re: [Rant] UPS delivery will not ring the doorbell

Thu, 13 Dec 2012 19:06:28 EDT

Bob posted : I just got a $900 laptop. UPS just left it at the front door because no one was home. It was in a plain brown box, so it didn't attract attention.

Re: [Rant] UPS delivery will not ring the doorbell

Thu, 13 Dec 2012 18:31:00 EDT

Rook008 posted :

said by Bob:

So something was stolen in Brooklyn. And you're surprised?
...

lol, good point. It was an Xbox 360 game I was going to give a friend as a gift.
The problem I had was that on Dec. 3rd when I talked to UPS they said the delivery was rescheduled because of "holiday volume" and it would be delivered the next business day. They said the same on the 4th, 5th, and 6th.
Instead of telling me one of their employees stole my stuff, they gave me the run-around.
--
"Every normal man must be tempted, at times, to spit on his hands, hoist the black flag, and begin to slit throats." - H. L. Mencken

Re: [Rant] UPS delivery will not ring the doorbell

Thu, 13 Dec 2012 18:23:35 EDT

carpetshark3 posted : Some just ignore the Ring doorbell on delivery ticket. Our office was in a house, UPS account set up as a BUSINESS and driver was to ring doorbell. Was printed out on all delivery tickets.Most did, but one just about said to hell with orders and it was up to the driver's discretion.

Re: [Rant] UPS delivery will not ring the doorbell

Thu, 13 Dec 2012 17:29:21 EDT

Bob posted : So something was stolen in Brooklyn. And you're surprised?

What was it, anyway?