Re: [Telephone] Check your phone bill NOW results vary
19.99 per month no additional fees is part of the "NEW" pricing structure introduced this year by Charter. You must request this change be made to your account. All changes to phone accounts must be made by customer request due to FCC anti Slamming and Cramming regulations. As far as where the money has been going Charter still has to pay taxes and fees on all phone customers Charter has choosen to eat those cost and not pass along to customers who choose to move to new packages.