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AVD
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join:2003-02-06
Onion, NJ
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reply to PX Eliezer7

Re: [Rant] Best Buy Returns

What does the local business do differently' drop ship from the internet of local warehouse?
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PX Eliezer7
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join:2008-08-09
Hutt River
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With a true locally owned business, he can go and talk to the people at the local store, probably even the owner.

Because of this, problems are less likely to occur from the start. They won't screw it up, because they know that an angry customer would march through the door.

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With Best Buy, he has to deal with a huge corporation. The people in the local Best Buy branch have neither the motivation, inclination, information, or authority, to do anything for him. AND in this case he was specifically told that the local Best Buy branch was not even part of the picture.