said by hudiat:How does a billing upgrade lead to longer wait times. More hiring means the wait is because of lack of workers. What happened between the last day of the old system and the first of the new system that all of a sudden more workers were needed?
As I was told, the new billing system caused so many problems with bills, channels, service, caused outages, problems, etc...that they always have 200+ people waiting on hold at any given time. Thus it's taking much longer than normal to answer the calls.