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Stacy
FotoDogue
Premium
join:2001-11-02
New York, NY

[NYC] Download is fine. Upload? Not so much

Internet has been up and down this week and then yesterday I noticed upload speed were abysmal. Photos that normally take a few minutes to upload were taking hours.

So I called TW Support and their first response was "you're getting the service you've paid for!" When I pointed out that I couldn't uploaded they suggested I had too many files on my computer and suggested I upgrade to turbo!

After two supposed resets my test results are, approximately, the same, on both my desktoo Mac and my iPad. Is it worth hiking over to their office and swapping my RCA modem or is it time to go back to DSL?


Fleeced

join:2012-10-06
kudos:2
I would try swapping the modem first, and making sure you get bumped up to Tier 3 to actually troubleshoot the slow HSD. You should be getting 80% of your upload which looks like you should be getting .8 at a minimum.


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11
Run a test on a TWC speedtest site.

Hob


antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
United State
kudos:5
Reviews:
·Time Warner Cable
said by hobgoblin:

Run a test on a TWC speedtest site.

Hob

What's the URL for the official TWC speedtest sites?


Stacy
FotoDogue
Premium
join:2001-11-02
New York, NY
reply to hobgoblin
said by hobgoblin:

Run a test on a TWC speedtest site.

Hob

I can't because the TWC site seems to require a newer version of Flash than is available for my PowerMac and my iPad doesn't have Flash.

Whatever the issue is, or was, it seems to have been resolved for now. Three photos that took me 2 hours to upload earlier today only took about three minutes this evening and I'm getting better Speed Test results. Maybe it takes 6 hours for the system to reset rather than the 10 minutes I was told on the phone?




hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11
Good to hear.

Hob