|reply to fbruno |
Re: Quantumvoice Residential Services being Discontinued 3/1/13
QuantumVoice was bought by DigitalRealm in 2006.
DigitalRealm was bought by TelNet in 2010.
This was probably inevitable as TelNet clearly was focused on business, but it's a shame for them to give up existing customers in good standing....
Also surprising that they did not try to sell their residential side [as Phone Power took over Broadvox Direct Residential a while back].
But QV has been a small player on the residential side....
It IS good that they are giving plenty of notice.
I've never heard of this company, but it's indeed weird that they're closing doors on existing customers, whilst still staying in business for business accounts.
Closing accounts for existing customers which have already passed all fraud checks, setup questions etc etc must be the dumbest business decision ever. I won't be surprised if the business customers are next.
At least they could have simply closed down new registrations, and scheduled gradual price increases, or would that be illegal due to some special regulation?
If I am remembering there are other companies that have gone to the business route only. Plus they have been bought out so the new company was centered on business accounts.
|reply to ConstantineM |
said by ConstantineM:Agreed, but it's been done before.
Closing accounts for existing customers which have already passed all fraud checks, setup questions etc etc must be the dumbest business decision ever.
Broadvox (not to be confused with Broadvoice) transferred all their residential accounts to PhonePower, as was said.
Packet8 (which changed its name to [8x8] thus doing an even stupider business decision) quite clearly decided to go down the business route, although continuing existing residential customers.
The money's on the business side....
said by ConstantineM:No, I expected this a couple of years ago.
I won't be surprised if the business customers are next.
TelNet is very business-oriented, and QV was small and stale as a residential VoIP brand. Probably few residential QV users were left.
After TWO successive buyouts, the haimish nature of the original QV was rather diluted....
TelNet is licensed as a CLEC in Michigan and Ohio. They have many products and services, but all oriented [towards] business.