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patt2k

join:2009-01-16
kudos:1
Reviews:
·Verizon FiOS

2 Questions on Why Customer Service say different things

Hey there guys been happy camper with fios for 2 months already

my questions are:

I am on Month To Month plan , everytime I call verizon they say they cant move over the 5$ discount coupon on used when i signed up.. even on chat they say same thing but guess what.. I changed my order online and the 5$ coupon moved over to 75/35

now why the heck do they save different things?

2nd question is why it takes 24 hours to change speeds?

Thank you:)

Mces97

join:2007-04-10
Oakland Gardens, NY
To answer your 2nd question, not sure why it takes 24 hours for your speed change to show. I upgraded my package a few months ago, over the phone, and the speed change was almost immediate.

Bob99

join:2001-12-07
Teaneck, NJ
Reviews:
·Verizon FiOS
reply to patt2k
said by patt2k:

now why the heck do they say different things?

Either:
(a) They don't want to admit that they don't know the answer, so they make something up.
OR
(b) For some reason it's a hassle for them to move it, so they tell you that they can't do it.

Reason (a) is more likely. Customer service everywhere is known for "MSU" - Making Stuff Up.

hubrisnxs

join:2009-12-30
Fountain Valley, CA
kudos:2
also there are a lot of places that can't do the online deals over the phone. maybe it's a seperation of systems.

So they may be correct, that they can't do it over the phone.