Just spent an hour on the phone being transferred to non-existent extensions and phone numbers. Only valid phone number given was the number I originally dialed in on, explained that to the idiot(s) I was talking to and they go ahead and transfer back to the number I just dialed in to.
You would think that Business services would have some competent support personel but not in the Windstream world.
I have some great clients that are stuck in Windsteam areas but when they call and are having problems with their ethernet or DSL lines I freakin' cringe cause that means I have to call Windstream for "support".
I haven't felt the need to post in this forum for a while because it is just basically useless complaining about the company known as Windstream. They are never going to change/get better.
And with AT$T getting ready to drop service in some of their areas I face the bleak prospect of those customers getting shuffled off to incompetent companies like Windsteam (not that dealing with AT$T is a picnic).
I really hate having to charge my clients for time spent on the phone with Windsteam but they understand how bad the service is from Windstream and would rather pay me to have to deal with the incompetence.
You have a tough job! Your post is exactly what happens when I used to call daily. I was trying to prove that I daily had no internet but the hours on the phone daily.... going in circles..... is exhausting.
I hate when they post here to email them instead of call because not once have they ever responded to my emails?
when you realize that every single decision nearly all corporations do these days, is how much more can I give myself a bonus and keep the share holders happy. You realize few of them care about any individual customer. Welcome to the new world. -- | Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with Tomato 1.18 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my neck |