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NotTheMama
What Would Earl Do?

join:2012-12-06
reply to medbuyer

Re: [Rant] ownyourmodem.com

Only the service provider is entitled to own and hook-up service or make provision for such. On the other hand, anyone is allowed to own a modem and sell it off if and when they no longer want or need it. As such, one has no specific reason to presume that the modem they purchase anywhere is "stolen" (except when they do--when buying from sites and sellers who have a history of selling stolen property, such as this one apparently).

And, really, Comcast is so concerned about some cheap (used now) modem that it's willing to blow off customers willing to give them a bundle of money every month amounting to more than the modem is now worth? (Actually, I guess this isn't at all surprising from an ISP that continually charges customers a modem rental fee even when they've been using a modem they legally own and are on record with Comcast as owning.) They should simply reclaim it into their system and credit the new/existing customer with a finder's fee and move on... build up some good will. (Yeah, sure--I'm holding my breath as I type.)
--
"...but ya doesn't hasta call me Johnson!"


medbuyer

join:2003-11-20
kudos:4

said by NotTheMama:

Only the service provider is entitled to own and hook-up service or make provision for such.

I agree with you...

said by NotTheMama:

On the other hand, anyone is allowed to own a modem and sell it off if and when they no longer want or need it.

Completely agree...except that some buyers turn out to be the wrong people that modems shouldn't be on their hands...

said by NotTheMama:

As such, one has no specific reason to presume that the modem they purchase anywhere is "stolen" (except when they do--when buying from sites and sellers who have a history of selling stolen property, such as this one apparently).

I don't see anywhere mentioning that the site was selling stolen modems. I did say that the seller may have gone on a flea market, ebay or craigslist shopping spree and tried to turn it around on his site to unsuspecting buyers. Again, with that site not knowing the full condition of the modem and neither Comcast.

said by NotTheMama:

And, really, Comcast is so concerned about some cheap (used now) modem that it's willing to blow off customers willing to give them a bundle of money every month amounting to more than the modem is now worth? (Actually, I guess this isn't at all surprising from an ISP that continually charges customers a modem rental fee even when they've been using a modem they legally own and are on record with Comcast as owning.) They should simply reclaim it into their system and credit the new/existing customer with a finder's fee and move on... build up some good will. (Yeah, sure--I'm holding my breath as I type.)

customer who bought from legit stores and got legit modems can activate it with their comcast service and that's been well documented here specially those who want to avoid paying the equip. fee of $7. they key to it is making sure you return their modem and document that return or have a receipt to back it up. Comcast does have issues with customer returning their modems.

Comcast is running a business and you are basically agreeing by paying a monthly to subscribe to their service....if you don't like who they run their business, you can look somewhere else...

again, this whole thing won't happen if buyers like the OP would do a little research...

mainesail

join:2012-12-12
Morris, IL
reply to ArrayList

The Comcast technician told me that a lot of these modems come from people who really don't care about their credit score. They walk away from their Comcast service without returning the modem and just take whatever ding their credit score takes.



pflog
Bueller? Bueller?
Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3

said by mainesail:

The Comcast technician told me that a lot of these modems come from people who really don't care about their credit score. They walk away from their Comcast service without returning the modem and just take whatever ding their credit score takes.

These people are dumb beyond comprehension to think $75 is worth the ding to their credit, all while committing fraud.
--
"I drank what?" -Socrates


NotTheMama
What Would Earl Do?

join:2012-12-06
reply to medbuyer

Yeah, I don't think most sites/sellers promote their products as stolen. But, yeah, some little research will show which ones really are not reputable, if not out and out thieves.

Modems are the least of my concerns about returning to Comcast.
--
"...but ya doesn't hasta call me Johnson!"


medbuyer

join:2003-11-20
kudos:4

said by NotTheMama:

Yeah, I don't think most sites/sellers promote their products as stolen.

of course they wont....they're actually returns just like what the OP said...why do you keep on thinking it's stolen?

said by mainesail:

The Comcast technician told me that a lot of these modems come from people who really don't care about their credit score. They walk away from their Comcast service without returning the modem and just take whatever ding their credit score takes.

said by NotTheMama:

Modems are the least of my concerns about returning to Comcast.

and you're contributing to it by not returning it...

said by pflog:

These people are dumb beyond comprehension to think $75 is worth the ding to their credit, all while committing fraud.

and get a ding in your credit score for a modem that costs $75 just like pflog See Profile said...


ArrayList
netbus developer
Premium
join:2005-03-19
Evanston, IL
reply to mainesail

yeah, but you'd get your money back and they might lose the ability to accept credit card payments.



NotTheMama
What Would Earl Do?

join:2012-12-06
reply to medbuyer

Because "stolen" is how Comcast for the most part views them? (But that wasn't actually what I was talking about.)

You're not talking to me, right? 'cause I returned Comcast's modem to them. And I do view not returning someone else's property as "theft". (I also still have both of my own modems.)
--
"...but ya doesn't hasta call me Johnson!"


medbuyer

join:2003-11-20
kudos:4

said by NotTheMama:

Because "stolen" is how Comcast for the most part views them? (But that wasn't actually what I was talking about.)

they might be after Comcast sees people not returning them...

said by NotTheMama:

You're not talking to me, right? 'cause I returned Comcast's modem to them. And I do view not returning someone else's property as "theft". (I also still have both of my own modems.)

I was replying to what you said...

said by NotTheMama:

Modems are the least of my concerns about returning to Comcast.



pflog
Bueller? Bueller?
Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3

1 recommendation

I think he meant he has other concerns about returning to Comcast as a customer.
--
"I drank what?" -Socrates


medbuyer

join:2003-11-20
kudos:4

said by pflog:

I think he meant he has other concerns about returning to Comcast as a customer.

said by NotTheMama:

Modems are the least of my concerns about returning to Comcast.

his statement made it sound like he's a customer..


NotTheMama
What Would Earl Do?

join:2012-12-06
reply to pflog

said by pflog:

I think he meant he has other concerns about returning to Comcast as a customer.

And we have a winner!! Yes, that's what I meant (thank you), and while I thought it was clear, I suppose I can see how what I said was misinterpreted. (This is a forum after all and posters do drop words and typo all the time--even me [though rarely(?) ].)

Anyway, not a customer right now -- was a customer at one time -- have been thinking about the possibility of returning via one of their promotions... and here we are.
--
"...but ya doesn't hasta call me Johnson!"


Camaro
Question everything
Premium
join:2008-04-05
Westfield, MA
kudos:1
reply to mainesail

I had a quick question about your situation, did you give them the MAC address of the modem that you bought on the website?


mainesail

join:2012-12-12
Morris, IL

said by Camaro:

I had a quick question about your situation, did you give them the MAC address of the modem that you bought on the website?

I didn't because the technician who came to install our new service called in either the serial number or the MAC address.


not

@comcast.net
reply to jlivingood

said by jlivingood:

Hopefully folks will have better luck with »mynewmodem.comcast.net

Why should we give Comcast more money when we can find the same NEW modems at other reputable places online. Anyone going to eBay to buy stuff deserves what they get for being too cheap to just buy a new $70 or $90 modem. I'm sorry, and I'm all for saving some money, but if that's too much for you, then your monthly Internet bill will probably be too much for you too.


THZNDUP
Deorum Offensa Diis Curae
Premium
join:2003-09-18
Lard
kudos:2

said by not :

said by jlivingood:

Hopefully folks will have better luck with »mynewmodem.comcast.net

Why should we give Comcast more money when we can find the same NEW modems at other reputable places online. Anyone going to eBay to buy stuff deserves what they get for being too cheap to just buy a new $70 or $90 modem. I'm sorry, and I'm all for saving some money, but if that's too much for you, then your monthly Internet bill will probably be too much for you too.

Other reputable places online?

Such as....ummmmm....Amazon?

That's where the link ends up.
--
one should not increase, beyond what is necessary, the number of entities required to explain anything

JoelC707
Premium
join:2002-07-09
Lanett, AL
kudos:5
reply to mainesail

said by mainesail:

Thanks for the tip on the credit card. I'll start the process with AMEX today.

Did you pay directly with your CC or did it go through PayPal? If it went through PayPal I strongly urge you to try everything you can through them first. If they brush you off like ebay did then of course feel free to go through AMEX but there's something you should be aware of.

If you file a chargeback for a charge through PayPal that will negatively affect YOUR PayPal account. They will terminate your account and ban any linked bank/CC accounts from being used in the future (in other words you're free to open another PayPal account, but you'll need to attach a different bank and CC account to it).

On the other hand, if you paid the seller directly with a CC then go right ahead and file away, nothing to worry about there.

medbuyer

join:2003-11-20
kudos:4
reply to THZNDUP

said by THZNDUP:

said by not :

said by jlivingood:

Hopefully folks will have better luck with »mynewmodem.comcast.net

Why should we give Comcast more money when we can find the same NEW modems at other reputable places online. Anyone going to eBay to buy stuff deserves what they get for being too cheap to just buy a new $70 or $90 modem. I'm sorry, and I'm all for saving some money, but if that's too much for you, then your monthly Internet bill will probably be too much for you too.

Other reputable places online?

Such as....ummmmm....Amazon?

That's where the link ends up.

apparently the anon poster also didn't do his / her homework and or do research...

just blatantly coming up with his own conclusion...


THZNDUP
Deorum Offensa Diis Curae
Premium
join:2003-09-18
Lard
kudos:2

mynewmodem.com, ownyourmodem.com, Comcast.net, EBay.com, close enough for the interwebs.........

I'd trust Amazon to weed out poor vendors before I would EBay. As well as handling any seller 'problems' better.

Even from 'Bargain Equipment', who's Comcast/Amazon listing, BTW, does reflect their J model Zoom as being 'New' not 'in new condition' as ownyourmodem does.
--
one should not increase, beyond what is necessary, the number of entities required to explain anything



Camaro
Question everything
Premium
join:2008-04-05
Westfield, MA
kudos:1
Reviews:
·Comcast
reply to mainesail

Prob. the MAC is your problem, Google "diagnostic modems" I am leaning towards that the stand up people you ordered from are reusing modems that have been banned because they stole the modems certs and MAC to use. Just a shot in the dark. I have provisioned many modems for family friends etc. on Comcast and they took every unit I bought.


mainesail

join:2012-12-12
Morris, IL

I also figured out that they also do business as stopthelease.com. which means they may use other names to hide their identity.



Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
kudos:9

1 recommendation

reply to THZNDUP

said by THZNDUP:

mynewmodem.com, ownyourmodem.com, Comcast.net, EBay.com, close enough for the interwebs.........

I'd trust Amazon to weed out poor vendors before I would EBay. As well as handling any seller 'problems' better.

Even from 'Bargain Equipment', who's Comcast/Amazon listing, BTW, does reflect their J model Zoom as being 'New' not 'in new condition' as ownyourmodem does.

Personal story: I had purchased 3 new iPad 4s through Amazon last month. One from 1 vendor & 2 from another. The vendor selling me the "1" came through and all was well. The other vendor didn't ship. After a few emails with no replies, I contacted Amazon CS. Since my emails were all logged through Amazon, the rep could clearly see there was no communication from the seller. The rep told me to give him 3 days to see if the seller would respond to their communication. If the seller did not contact them to provide shipping info. etc., Amazon would cancel the order & reverse the "pre-authorization" on my funds. Amazon's communication was top notch. I was contacted and told my order was cancelled and should see the pre-authorization come off within 24 hrs. Awesome resolution in a total of a week.
--
In God we trust; all others bring data!


Jdhelle

join:2013-01-28
Spring, TX
reply to mainesail

I must be one of fortunate few. I ordered the Arris 822G to replace a rented Arris 722 and received it in 2 days even with no special shipping requested. I followed the install instructions and no problems. If it matters, I do use Comcast(Xfinity). After reading all the complaints regarding this company I highly recommend you purchase with an American Express card as I did. American Express is wonderful resolving any issues!



PeteC2
Got Mouse?
Premium,MVM
join:2002-01-20
Bristol, CT
kudos:6
Reviews:
·Comcast

1 recommendation

reply to NotTheMama

said by NotTheMama:

Looked at another way, Comcast is facilitating fraud by colluding in a bunco scheme.

Not at all. Comcast makes no money from a modem that they can not/will not provision. Were they in collusion they would be profiting from this.

Now, it makes no sense economically for Comcast to physically attempt to recoup all the property that previous customers neglect/avoid returning. For what Comcast pays for these units at bulk price, and the rent already collected on many of them, it would cost far more to attempt to retrieve the modems than they are worth, but they are not going to reward the theft by making them re-usable on their system.
--
Deeds, not words


flwpwr

@comcast.net
reply to mainesail

Just becasue ebay won't do anything does not mean you are without help.

State Consumer services - »www.icc.illinois.gov/consumer/complaint/

Federal - »www.ftc.gov/bcp/consumer.shtm

Anytime a government investigates a company they suddenly become motivated to do the right thing and get rid of you.


rody_44
Premium
join:2004-02-20
Quakertown, PA
Reviews:
·Comcast

2 edits
reply to mainesail

»www.bbb.org/boise/Business-Revie···00014032 I also remember that seller from years ago. If i remember correctly that guy went as far as having people ship the modem to a new sale when he already knew the modem was stolen. My memory is telling me it was a dad and son out of a apartment. Im also thinking this is just one of many names they use.


rody_44
Premium
join:2004-02-20
Quakertown, PA
Reviews:
·Comcast
reply to mainesail

looks like they picked up steam but BBB cant even locate them 6 complaints in the last twelve months. 5 closed do to not being able to locate. Should always check the BBB Before sending money to someone. keep bugging them the will eventually give you the refund but will probably have you mail it to another unsuspecting buyer. Eventually some one will just throw it in a drawer and forget about it.


rody_44
Premium
join:2004-02-20
Quakertown, PA
reply to mainesail

Found this on the comcast help forums looks like you might be SOL
»forums.comcast.com/t5/Basic-Inte···/1041147