| reply to camaro92
Re: [Rant] ownyourmodem.com I also figured out that they also do business as stopthelease.com. which means they may use other names to hide their identity. |
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 JohkalCool CatPremium,MVM
join:2002-11-13
Happy Valley
kudos:5
 ·Comcast
| reply to THZNDUP
said by THZNDUP:mynewmodem.com, ownyourmodem.com, Comcast.net, EBay.com, close enough for the interwebs.........  
I'd trust Amazon to weed out poor vendors before I would EBay. As well as handling any seller 'problems' better.
Even from 'Bargain Equipment', who's Comcast/Amazon listing, BTW, does reflect their J model Zoom as being 'New' not 'in new condition' as ownyourmodem does.
Personal story: I had purchased 3 new iPad 4s through Amazon last month. One from 1 vendor & 2 from another. The vendor selling me the "1" came through and all was well. The other vendor didn't ship. After a few emails with no replies, I contacted Amazon CS. Since my emails were all logged through Amazon, the rep could clearly see there was no communication from the seller. The rep told me to give him 3 days to see if the seller would respond to their communication. If the seller did not contact them to provide shipping info. etc., Amazon would cancel the order & reverse the "pre-authorization" on my funds. Amazon's communication was top notch. I was contacted and told my order was cancelled and should see the pre-authorization come off within 24 hrs. Awesome resolution in a total of a week.
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In God we trust; all others bring data!
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| reply to mainesail
I must be one of fortunate few. I ordered the Arris 822G to replace a rented Arris 722 and received it in 2 days even with no special shipping requested. I followed the install instructions and no problems. If it matters, I do use Comcast(Xfinity). After reading all the complaints regarding this company I highly recommend you purchase with an American Express card as I did. American Express is wonderful resolving any issues! |
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 PeteC2Got Mouse?Premium,MVM
join:2002-01-20
Bristol, CT
kudos:6
·Comcast
 ·AT&T Yahoo
| reply to NotTheMama
said by NotTheMama:Looked at another way, Comcast is facilitating fraud by colluding in a bunco scheme.
Not at all. Comcast makes no money from a modem that they can not/will not provision. Were they in collusion they would be profiting from this.
Now, it makes no sense economically for Comcast to physically attempt to recoup all the property that previous customers neglect/avoid returning. For what Comcast pays for these units at bulk price, and the rent already collected on many of them, it would cost far more to attempt to retrieve the modems than they are worth, but they are not going to reward the theft by making them re-usable on their system.
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Deeds, not words |
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| reply to mainesail
Just becasue ebay won't do anything does not mean you are without help.
State Consumer services - »www.icc.illinois.gov/consumer/complaint/
Federal - »www.ftc.gov/bcp/consumer.shtm
Anytime a government investigates a company they suddenly become motivated to do the right thing and get rid of you. |
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rody_44Premium
join:2004-02-20
Quakertown, PA Reviews:
·Comcast
2 edits | reply to mainesail
»www.bbb.org/boise/Business-Revie···00014032 I also remember that seller from years ago. If i remember correctly that guy went as far as having people ship the modem to a new sale when he already knew the modem was stolen. My memory is telling me it was a dad and son out of a apartment. Im also thinking this is just one of many names they use. |
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rody_44Premium
join:2004-02-20
Quakertown, PA Reviews:
·Comcast
| reply to mainesail
looks like they picked up steam but BBB cant even locate them 6 complaints in the last twelve months. 5 closed do to not being able to locate. Should always check the BBB Before sending money to someone. keep bugging them the will eventually give you the refund but will probably have you mail it to another unsuspecting buyer. Eventually some one will just throw it in a drawer and forget about it. |
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rody_44Premium
join:2004-02-20
Quakertown, PA | reply to mainesail
Found this on the comcast help forums looks like you might be SOL
»forums.comcast.com/t5/Basic-Inte···/1041147 |
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