Topic '[Rant] ownyourmodem.com' in forum 'Comcast HSI' - dslreports.com

Re: [Rant] ownyourmodem.com

Thu, 31 Jan 2013 22:22:54 EDT

rody_44 posted : Found this on the comcast help forums looks like you might be SOL
»forums.comcast.com/t5/Basic-Inte···/1041147

Re: [Rant] ownyourmodem.com

Thu, 31 Jan 2013 22:06:48 EDT

rody_44 posted : looks like they picked up steam but BBB cant even locate them 6 complaints in the last twelve months. 5 closed do to not being able to locate. Should always check the BBB Before sending money to someone. keep bugging them the will eventually give you the refund but will probably have you mail it to another unsuspecting buyer. Eventually some one will just throw it in a drawer and forget about it.

Re: [Rant] ownyourmodem.com

Thu, 31 Jan 2013 21:48:53 EDT

rody_44 posted : »www.bbb.org/boise/Business-Revie···00014032 I also remember that seller from years ago. If i remember correctly that guy went as far as having people ship the modem to a new sale when he already knew the modem was stolen. My memory is telling me it was a dad and son out of a apartment. Im also thinking this is just one of many names they use.

Re: [Rant] ownyourmodem.com

Thu, 31 Jan 2013 21:42:49 EDT

anon posted : Just becasue ebay won't do anything does not mean you are without help.

State Consumer services - »www.icc.illinois.gov/consumer/complaint/

Federal - »www.ftc.gov/bcp/consumer.shtm

Anytime a government investigates a company they suddenly become motivated to do the right thing and get rid of you.

Re: [Rant] ownyourmodem.com

Mon, 28 Jan 2013 21:11:22 EDT

PeteC2 posted :

said by NotTheMama:

Looked at another way, Comcast is facilitating fraud by colluding in a bunco scheme.

Not at all. Comcast makes no money from a modem that they can not/will not provision. Were they in collusion they would be profiting from this.

Now, it makes no sense economically for Comcast to physically attempt to recoup all the property that previous customers neglect/avoid returning. For what Comcast pays for these units at bulk price, and the rent already collected on many of them, it would cost far more to attempt to retrieve the modems than they are worth, but they are not going to reward the theft by making them re-usable on their system.
--
Deeds, not words

[Rant] ownyourmodem.com

Mon, 28 Jan 2013 20:25:23 EDT

Jdhelle posted : I must be one of fortunate few. I ordered the Arris 822G to replace a rented Arris 722 and received it in 2 days even with no special shipping requested. I followed the install instructions and no problems. If it matters, I do use Comcast(Xfinity). After reading all the complaints regarding this company I highly recommend you purchase with an American Express card as I did. American Express is wonderful resolving any issues!

Re: [Rant] ownyourmodem.com

Sun, 16 Dec 2012 09:35:20 EDT

Johkal posted :

said by THZNDUP:

mynewmodem.com, ownyourmodem.com, Comcast.net, EBay.com, close enough for the interwebs......... ;) :D

I'd trust Amazon to weed out poor vendors before I would EBay. As well as handling any seller 'problems' better.

Even from 'Bargain Equipment', who's Comcast/Amazon listing, BTW, does reflect their J model Zoom as being 'New' not 'in new condition' as ownyourmodem does.

Personal story: I had purchased 3 new iPad 4s through Amazon last month. One from 1 vendor & 2 from another. The vendor selling me the "1" came through and all was well. The other vendor didn't ship. After a few emails with no replies, I contacted Amazon CS. Since my emails were all logged through Amazon, the rep could clearly see there was no communication from the seller. The rep told me to give him 3 days to see if the seller would respond to their communication. If the seller did not contact them to provide shipping info. etc., Amazon would cancel the order & reverse the "pre-authorization" on my funds. Amazon's communication was top notch. I was contacted and told my order was cancelled and should see the pre-authorization come off within 24 hrs. Awesome resolution in a total of a week.
--
In God we trust; all others bring data!

Re: [Rant] ownyourmodem.com

Sun, 16 Dec 2012 08:36:46 EDT

mainesail posted : I also figured out that they also do business as stopthelease.com. which means they may use other names to hide their identity.

Re: [Rant] ownyourmodem.com

Fri, 14 Dec 2012 19:43:09 EDT

camaro92 posted : Prob. the MAC is your problem, Google "diagnostic modems" I am leaning towards that the stand up people you ordered from are reusing modems that have been banned because they stole the modems certs and MAC to use. Just a shot in the dark. I have provisioned many modems for family friends etc. on Comcast and they took every unit I bought.

Re: [Rant] ownyourmodem.com

Fri, 14 Dec 2012 11:17:59 EDT

THZNDUP posted : mynewmodem.com, ownyourmodem.com, Comcast.net, EBay.com, close enough for the interwebs......... ;) :D

I'd trust Amazon to weed out poor vendors before I would EBay. As well as handling any seller 'problems' better.

Even from 'Bargain Equipment', who's Comcast/Amazon listing, BTW, does reflect their J model Zoom as being 'New' not 'in new condition' as ownyourmodem does.
--
one should not increase, beyond what is necessary, the number of entities required to explain anything

Re: [Rant] ownyourmodem.com

Fri, 14 Dec 2012 10:55:44 EDT

medbuyer posted :

said by THZNDUP:

said by not :

said by jlivingood:

Hopefully folks will have better luck with »mynewmodem.comcast.net

Why should we give Comcast more money when we can find the same NEW modems at other reputable places online. Anyone going to eBay to buy stuff deserves what they get for being too cheap to just buy a new $70 or $90 modem. I'm sorry, and I'm all for saving some money, but if that's too much for you, then your monthly Internet bill will probably be too much for you too.

Other reputable places online?

Such as....ummmmm....Amazon?

That's where the link ends up.

apparently the anon poster also didn't do his / her homework and or do research...

just blatantly coming up with his own conclusion...

Re: [Rant] ownyourmodem.com

Fri, 14 Dec 2012 10:52:24 EDT

JoelC707 posted :

said by mainesail:

Thanks for the tip on the credit card. I'll start the process with AMEX today.

Did you pay directly with your CC or did it go through PayPal? If it went through PayPal I strongly urge you to try everything you can through them first. If they brush you off like ebay did then of course feel free to go through AMEX but there's something you should be aware of.

If you file a chargeback for a charge through PayPal that will negatively affect YOUR PayPal account. They will terminate your account and ban any linked bank/CC accounts from being used in the future (in other words you're free to open another PayPal account, but you'll need to attach a different bank and CC account to it).

On the other hand, if you paid the seller directly with a CC then go right ahead and file away, nothing to worry about there.

Re: [Rant] ownyourmodem.com

Fri, 14 Dec 2012 10:48:40 EDT

THZNDUP posted :

said by not :

said by jlivingood:

Hopefully folks will have better luck with »mynewmodem.comcast.net

Other reputable places online?

Such as....ummmmm....Amazon?

That's where the link ends up.
--
one should not increase, beyond what is necessary, the number of entities required to explain anything

Re: [Rant] ownyourmodem.com

Fri, 14 Dec 2012 10:07:54 EDT

anon posted :

said by jlivingood:

Hopefully folks will have better luck with »mynewmodem.comcast.net

Re: [Rant] ownyourmodem.com

Fri, 14 Dec 2012 06:02:53 EDT

mainesail posted :

said by camaro92:

I had a quick question about your situation, did you give them the MAC address of the modem that you bought on the website?

I didn't because the technician who came to install our new service called in either the serial number or the MAC address.

Re: [Rant] ownyourmodem.com

Thu, 13 Dec 2012 22:18:33 EDT

camaro92 posted : I had a quick question about your situation, did you give them the MAC address of the modem that you bought on the website?

Re: [Rant] ownyourmodem.com

Thu, 13 Dec 2012 14:26:58 EDT

NotTheMama posted :

said by pflog:

I think he meant he has other concerns about returning to Comcast as a customer. :)

And we have a winner!! Yes, that's what I meant (thank you), and while I thought it was clear, I suppose I can see how what I said was misinterpreted. (This is a forum after all and posters do drop words and typo all the time--even me [though rarely(?) ;) ].)

Anyway, not a customer right now -- was a customer at one time -- have been thinking about the possibility of returning via one of their promotions... and here we are.
--
"...but ya doesn't hasta call me Johnson!"

Re: [Rant] ownyourmodem.com

Thu, 13 Dec 2012 13:58:14 EDT

medbuyer posted :

said by pflog:

I think he meant he has other concerns about returning to Comcast as a customer. :)

said by NotTheMama:

Modems are the least of my concerns about returning to Comcast.

his statement made it sound like he's a customer..

Re: [Rant] ownyourmodem.com

Thu, 13 Dec 2012 13:54:58 EDT

pflog posted : I think he meant he has other concerns about returning to Comcast as a customer. :)
--
"I drank what?" -Socrates

Re: [Rant] ownyourmodem.com

Thu, 13 Dec 2012 13:53:36 EDT

medbuyer posted :

said by NotTheMama:

Because "stolen" is how Comcast for the most part views them? (But that wasn't actually what I was talking about.)

they might be after Comcast sees people not returning them...

said by NotTheMama:

You're not talking to me, right? 'cause I returned Comcast's modem to them. And I do view not returning someone else's property as "theft". (I also still have both of my own modems.)

I was replying to what you said...

said by NotTheMama:

Modems are the least of my concerns about returning to Comcast.

Re: [Rant] ownyourmodem.com

Thu, 13 Dec 2012 13:42:05 EDT

NotTheMama posted : Because "stolen" is how Comcast for the most part views them? (But that wasn't actually what I was talking about.)

You're not talking to me, right? 'cause I returned Comcast's modem to them. And I do view not returning someone else's property as "theft". (I also still have both of my own modems.)
--
"...but ya doesn't hasta call me Johnson!"

Re: [Rant] ownyourmodem.com

Thu, 13 Dec 2012 13:17:55 EDT

FBGuy posted : yeah, but you'd get your money back and they might lose the ability to accept credit card payments.

Re: [Rant] ownyourmodem.com

Thu, 13 Dec 2012 13:05:37 EDT

medbuyer posted :

said by NotTheMama:

Yeah, I don't think most sites/sellers promote their products as stolen.

of course they wont....they're actually returns just like what the OP said...why do you keep on thinking it's stolen?

said by mainesail:

The Comcast technician told me that a lot of these modems come from people who really don't care about their credit score. They walk away from their Comcast service without returning the modem and just take whatever ding their credit score takes.

said by NotTheMama:

Modems are the least of my concerns about returning to Comcast.

and you're contributing to it by not returning it...

said by pflog:

These people are dumb beyond comprehension to think $75 is worth the ding to their credit, all while committing fraud. :hmm:

and get a ding in your credit score for a modem that costs $75 just like pflog said...

Re: [Rant] ownyourmodem.com

Thu, 13 Dec 2012 12:55:23 EDT

NotTheMama posted : Yeah, I don't think most sites/sellers promote their products as stolen. ;) But, yeah, some little research will show which ones really are not reputable, if not out and out thieves.

Modems are the least of my concerns about returning to Comcast.
--
"...but ya doesn't hasta call me Johnson!"

Re: [Rant] ownyourmodem.com

Thu, 13 Dec 2012 12:43:29 EDT

pflog posted :

said by mainesail:

These people are dumb beyond comprehension to think $75 is worth the ding to their credit, all while committing fraud. :hmm:
--
"I drank what?" -Socrates

Re: [Rant] ownyourmodem.com

Thu, 13 Dec 2012 12:41:11 EDT

mainesail posted : The Comcast technician told me that a lot of these modems come from people who really don't care about their credit score. They walk away from their Comcast service without returning the modem and just take whatever ding their credit score takes.

Re: [Rant] ownyourmodem.com

Thu, 13 Dec 2012 12:25:47 EDT

medbuyer posted :

said by NotTheMama:

Only the service provider is entitled to own and hook-up service or make provision for such.

I agree with you...

said by NotTheMama:

On the other hand, anyone is allowed to own a modem and sell it off if and when they no longer want or need it.

Completely agree...except that some buyers turn out to be the wrong people that modems shouldn't be on their hands...

said by NotTheMama:

As such, one has no specific reason to presume that the modem they purchase anywhere is "stolen" (except when they do--when buying from sites and sellers who have a history of selling stolen property, such as this one apparently).

I don't see anywhere mentioning that the site was selling stolen modems. I did say that the seller may have gone on a flea market, ebay or craigslist shopping spree and tried to turn it around on his site to unsuspecting buyers. Again, with that site not knowing the full condition of the modem and neither Comcast.

said by NotTheMama:

And, really, Comcast is so concerned about some cheap (used now) modem that it's willing to blow off customers willing to give them a bundle of money every month amounting to more than the modem is now worth? (Actually, I guess this isn't at all surprising from an ISP that continually charges customers a modem rental fee even when they've been using a modem they legally own and are on record with Comcast as owning.) They should simply reclaim it into their system and credit the new/existing customer with a finder's fee and move on... build up some good will. (Yeah, sure--I'm holding my breath as I type.)

customer who bought from legit stores and got legit modems can activate it with their comcast service and that's been well documented here specially those who want to avoid paying the equip. fee of $7. they key to it is making sure you return their modem and document that return or have a receipt to back it up. Comcast does have issues with customer returning their modems.

Comcast is running a business and you are basically agreeing by paying a monthly to subscribe to their service....if you don't like who they run their business, you can look somewhere else...

again, this whole thing won't happen if buyers like the OP would do a little research...

Re: [Rant] ownyourmodem.com

Thu, 13 Dec 2012 12:10:25 EDT

NotTheMama posted : Only the service provider is entitled to own and hook-up service or make provision for such. On the other hand, anyone is allowed to own a modem and sell it off if and when they no longer want or need it. As such, one has no specific reason to presume that the modem they purchase anywhere is "stolen" (except when they do--when buying from sites and sellers who have a history of selling stolen property, such as this one apparently).

And, really, Comcast is so concerned about some cheap (used now) modem that it's willing to blow off customers willing to give them a bundle of money every month amounting to more than the modem is now worth? (Actually, I guess this isn't at all surprising from an ISP that continually charges customers a modem rental fee even when they've been using a modem they legally own and are on record with Comcast as owning.) They should simply reclaim it into their system and credit the new/existing customer with a finder's fee and move on... build up some good will. (Yeah, sure--I'm holding my breath as I type.)
--
"...but ya doesn't hasta call me Johnson!"

Re: [Rant] ownyourmodem.com

Thu, 13 Dec 2012 11:41:50 EDT

FBGuy posted : if you paid with a credit card, do a charge back.

Re: [Rant] ownyourmodem.com

Thu, 13 Dec 2012 10:59:01 EDT

anon posted : So you know comcast can look up the mac address and that shows up in data base across the country that its lease or retail modem. And alot of models are not sold as retail. Most calls I get I can tell if it is or not by the model.

Re: [Rant] ownyourmodem.com

Thu, 13 Dec 2012 10:56:26 EDT

medbuyer posted :

said by NotTheMama:

I think that's a different type of issue.

if you're replying to me....

maybe different issue but directly related and affects how they handle modems...

Re: [Rant] ownyourmodem.com

Thu, 13 Dec 2012 10:53:45 EDT

NotTheMama posted : I think that's a different type of issue.

Re: [Rant] ownyourmodem.com

Thu, 13 Dec 2012 10:47:31 EDT

medbuyer posted :

said by NotTheMama:

Looked at another way, Comcast is facilitating fraud by colluding in a bunco scheme.

I don't think so....have you heard of signal theft?

people were trying to steal cable modem signal to get free internet by hacking modems....

it's easier for them not to activate just any modem out there not knowing its condition...you'd be dumb if you did too...

Re: [Rant] ownyourmodem.com

Thu, 13 Dec 2012 10:21:21 EDT

NotTheMama posted : Looked at another way, Comcast is facilitating fraud by colluding in a bunco scheme.
--
"...but ya doesn't hasta call me Johnson!"

Re: [Rant] ownyourmodem.com

Thu, 13 Dec 2012 09:59:08 EDT

medbuyer posted :

said by mainesail:

This whole thing makes me wonder why Comcast doesn't go after the guy and at the same time, how does he come to have all of these modems which are Comcast's property?

simple...

Comcast is happily charging customers equipment fee which pays for the modem where they bought it dirt cheap...their system works, so why change it....since they can easily detect previously owned modems where customers didn't turn them in properly or just stopped paying, they can just say no we can't activate that..either get their modem or buy a brand new sealed one from B&M stores....easier than deploying cable modem police to look for crooks...

as for the guy, he goes on a shopping spree in flea markets, craigslist, ebay etc. and tries to turn them around to an unsuspecting buyer just like you....

i'm not trying to side with Comcast here but they're doing their homework...you did not....

Re: [Rant] ownyourmodem.com

Thu, 13 Dec 2012 09:46:23 EDT

mainesail posted : Thanks for the tip on the credit card. I'll start the process with AMEX today.
This whole thing makes me wonder why Comcast doesn't go after the guy and at the same time, how does he come to have all of these modems which are Comcast's property?

Re: [Rant] ownyourmodem.com

Thu, 13 Dec 2012 09:32:38 EDT

medbuyer posted : here's the latest thread about people blindly buying modems out of nowhere...which was a few threads down to your new thread and it ain't old...goes to show you don't ________ [you complete the sentence]

»[Rant] Avoid! They sell USED modems for price of new one!

I still can't believe people can't do a simple research on how to buy and where to buy modems...specially with a ton of information out there...

buyers are partly to blame because of this...people have a tendency to be a sucker for a good deal even though it looks like it's too good of a deal...

more about that site...

»Re: Did I buy a stolen Arris telephony/modem?

»Re: My experience with OwnYouModem

»Re: Did I buy a stolen Arris telephony/modem?

Re: [Rant] ownyourmodem.com

Thu, 13 Dec 2012 08:57:05 EDT

jlivingood posted : Hopefully folks will have better luck with »mynewmodem.comcast.net
--
JL
Comcast

Thu, 13 Dec 2012 01:26:51 EDT

Dude111 posted : Im sorry this happend.....

Looks like the guy just sold you A MODEM OFF OF AN ALREADY VALID ACCOUNT??

I hope you get your $$$$ back!!

Re: [Rant] ownyourmodem.com

Wed, 12 Dec 2012 22:49:44 EDT

noc007 posted : Hopefully you paid with a credit card (CC) or your debit card being processed as credit. Also, I hope you got delivery confirmation on sending it back. If you paid through a CC or a direct bank draft (never do bank drafts) via PayPal, file a depute with PayPal. Ebay and PayPal may be slow to get you any resolution and you may just have to go to the bank.

If all else fails, call the bank that issued you the CC you used. As the card holder you have the right to issue a chargeback. It is on the merchant to prove that they provided the good and/or services to you and you were satisfied with them. Having your conversations with them on file along with a tracking number will be in your favor. If the CSR gives you grief, they don't understand PCI regulations so you'll just need to hangup and call back or ask for a manager.

If you did a bank draft, good luck trying to sort that out with the bank and PayPal. Hopefully PayPal would give you your money back, the bank has some sort of fraud policy, or the FDIC maybe able to do something.

NEVER do a bank draft with PayPal; you only save them money and put yourself in a worse position. If you need to link a bank account to get their uber verified status, open a savings account with Ally or something, put a few bucks in there, and make that your Ebay account. When you go to spend money, use a CC. PayPal isn't a bank; they're just a middleman.

Re: [Rant] ownyourmodem.com

Wed, 12 Dec 2012 20:53:50 EDT

tshirt posted : Caddyroger has the right idea, MOST CC companies will provide some leverage with EBay, (since they could potentially back charge if you paid through Ebay) and even can "suggest" to the seller that they will bar him from CC sales that he make good.
Better CC's may even repay part of your loss if you can document fraud or show an online loss.

Unfortunately I remember previous complains about that exact seller and the lack of action by both EBay and UTAH's AG.
Most online sales are buyer beware anyway.

Re: [Rant] ownyourmodem.com

Wed, 12 Dec 2012 20:26:44 EDT

Caddyroger posted : If you paid by credit card even by Paypal you might get it resolved.
--
Caddy

Re: [Rant] ownyourmodem.com

Wed, 12 Dec 2012 20:15:26 EDT

Wayne99021 posted : I had friend a couple years back that thought he was going to make some money, so he bought 6 modems on ebay for $15 each and was going to resell them for $35 to his family and friends, set them up on Comcast and all would be well.
Turns out they had all been stolen and Comcast wouldn't provision them, so all he had was 6 paper weights and 6 pissed off people.
So much for buying modems on ebay, Craigslist or any place like that.
Pay a little more and buy from reputable company and avoid all that crap.

Re: [Rant] ownyourmodem.com

Wed, 12 Dec 2012 20:02:44 EDT

PeeWee posted : With any purchase from Ebay with a problem file a dispute right away. If the seller is properly responsive it can be removed.
--
Iphone. Helping computer illiteracy become popular since 2007

Re: [Rant] ownyourmodem.com

Wed, 12 Dec 2012 18:58:49 EDT

mainesail posted : I did see some earlier topics but they were too old to reply to. I found another site with the same topic and one post said the company has an F rating with Utah's BBB.
That says it all.

Re: [Rant] ownyourmodem.com

Wed, 12 Dec 2012 18:56:20 EDT

EG posted : Thanks for posting your experience ! No surprise there. We've seen many posts here indicating that that site is questionable !

Re: [Rant] ownyourmodem.com

Wed, 12 Dec 2012 18:54:48 EDT

Johkal posted : You can find many topics & posts exactly like yours on forums telling & warning about purchasing modems off of Ebay. Lesson learned. ;)

[Rant] ownyourmodem.com

Wed, 12 Dec 2012 18:48:13 EDT

mainesail posted : I hope that anyone reading this will think twice about purchasing a cable modem from this company. I bought a Arris modem but when Comcast came to install our new service, the technician checked and said that the modem was Comcast property and he could not install it. I immediately contacted the seller(an eBay purchase) and got a snotty answer back with no offer of resolution. After some back and forth through eBay, the seller offered a full refund upon receipt of the modem.
He now has the modem and my money and eBay has been totally useless in resolving it. I had never filed a dispute before and just assumed that the seller was honest and would get things taken care of. I was obviously naive and he waited long enough that eBay now says that it's too late for any resolution. Too bad, so sad. I can't even leave feedback because of the length of time it has taken to get to this point.

Topic '[Rant] ownyourmodem.com' in forum 'Comcast HSI' - dslreports.com

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[Rant] ownyourmodem.com