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watmore

join:2007-07-27
La Pointe, WI
Reviews:
·PHONE POWER
reply to ConstantineM

Re: Any way to avoid overages with this thing?

You are right.

I signed up for the free 500mb plan. Although it is hard to find online I made sure that I would NOT be automatically charged for overages. Inspite of that I was charged $30 without my knowledge for a single session of usage. I should point out I had checked my monthly usage online before this session and it was small.

Learned of the charge when I got my VISA bill. Called FreedomPop and was told that Clearwire only updates an individual's usage once a day so even if you check the "no automatic" overages box, you will still be charged for overages.

Won't be using it again.

ConstantineM

join:2011-09-02
San Jose, CA
So, they actually do have a "please no overages" box somewhere, but it doesn't actually work? :-) How convenient!

Did you demand a refund or issue a chargeback, or did you deem it was still within the terms you've agreed to? (Or just not worth investigating/bothering with?)

Does their access device not offer any internal (but user-accessible) statistics on usage? As a system software engineer, I can tell you that it's entirely possible and relatively trivial to design something like that, and have a captive portal that would take over once you are within a certain percentage of usage, on which you could decide what to do next. Of course, whether or not you have something like that is defined by a business need. :-) On my unlocked Google Nexus, I know exactly how much data I've used in any given period, even without having to consult any on-network billing departments. On the other hand, I haven't heard of Apple implementing any service as rich and detailed yet.

watmore

join:2007-07-27
La Pointe, WI
They would not give me a refund. Told me it was in the "terms of usage". The representative also told me that Clearwire only sends Freedom Pop an update of individual usage "once a day".