Sweet. Sam #2, who works with HP Servers and networking, took ownership of my issue and spent 29.26 minutes trying to locate my device serial number after which he was successful and will have a new unit sent to me by start of business tomorrow morning.
Garbage that it took so long to get some help.
Edit: 1.800.633.3600 for enterprise UPS systems/HP contract support services. Sam #2 said that, in the event that I get caught up in the help desk system, say "HP Proliant server running Microsoft Server 2008 R2" and it'll get to his group of tech support agents that support servers and UPS'.--
"I have measured out my life with coffee spoons..." - T.S Eliot
"I have often regretted my speech, never my silence." - Publilius Syrus
Ma blog: »www.johndball.com