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OSUGoose
join:2007-12-27
Columbus, OH

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Re: [Speed] YouTube HD videos very laggy - Lexington, KY

Wrong, if the tech rolls up in a Insight van, he's a Insight employee.
Demo
join:2012-12-11
Evansville, IN

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Demo

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said by OSUGoose:

Wrong, if the tech rolls up in a Insight van, he's a Insight employee.

In Evansville trouble calls are routinely handled by subcontractors, though admittedly saying all was an exaggeration. In fact, of the 5 trucks rolled to my dad's house because of issues with them "upgrading" him to voip-based phone service, only 1 was an actual insight truck/installer. This may very well be different in your area.