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My Goal Is To Deny Yours
Grand Rapids, MI
reply to Geno71

Re: [Rant] Chicago Area HSI: Paying $70/mo for less than 30Mb/s

said by Geno71:

So receiving an advertisement from someone else is sufficient to get $20 knocked off your bill? It's surprising to hear that. I'll see what comes of my other inquiries here. If I don't get any help maybe I'll go that route.

Sounding like there may be a problem with my modem and the files that have been sent to it, throttling my speed back when it shouldn't. I have confirmed from others at $70/mo I should be getting close to 40Mb/s easy. So maybe I'll ask for a one-time credit for a free month of service to even things up a bit.

Lets put it this way. If I can get promo pricing through Uverse for $90 a month, and Comcast is at $120, they will always knock $20 off per month and I will stay with them. All I have to do is call retention and say I am cancelling. If I get a rep that doesn't want to give me anything, I hang up and call back. I have gotten what I have asked for on the first try almost every time though. Once i had to call back a second time.

I also make a note on my calendar to call them back when my promo pricing is over.
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