|reply to mainesail |
Re: [Rant] ownyourmodem.com
Hopefully you paid with a credit card (CC) or your debit card being processed as credit. Also, I hope you got delivery confirmation on sending it back. If you paid through a CC or a direct bank draft (never do bank drafts) via PayPal, file a depute with PayPal. Ebay and PayPal may be slow to get you any resolution and you may just have to go to the bank.
If all else fails, call the bank that issued you the CC you used. As the card holder you have the right to issue a chargeback. It is on the merchant to prove that they provided the good and/or services to you and you were satisfied with them. Having your conversations with them on file along with a tracking number will be in your favor. If the CSR gives you grief, they don't understand PCI regulations so you'll just need to hangup and call back or ask for a manager.
If you did a bank draft, good luck trying to sort that out with the bank and PayPal. Hopefully PayPal would give you your money back, the bank has some sort of fraud policy, or the FDIC maybe able to do something.
NEVER do a bank draft with PayPal; you only save them money and put yourself in a worse position. If you need to link a bank account to get their uber verified status, open a savings account with Ally or something, put a few bucks in there, and make that your Ebay account. When you go to spend money, use a CC. PayPal isn't a bank; they're just a middleman.