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vonSchroeder

join:2004-11-12
Hamilton, ON
reply to dillyhammer

Re: voip.ms Toronto servers

According to a voip.ms staff post in a thread from the VOIP Tech Chat forums they are in the process of moving the Toronto POP to a different provider.

See »Re: [Voip.ms] Voip.ms Toronto datacentre is down

said by MartinM:

We're currently in discussion with a new data center provider in Toronto and deal should be done by next week.

Our Toronto provider has not been up to customer expectation and therefore we're moving to a new one.

I can understand customer frustration and we're taking action about it.


Vomio

join:2008-04-01
reply to dillyhammer
I've been using the Chicago server for probably a year or so, for me when I tested it had far less latency than Toronto or Montreal.

In my case emergency service is not a concern as I use a land line for local in and out.

PX Eliezer70
Premium
join:2008-08-09
Hutt River
kudos:13
I'm in metro NYC but use the Houston or Atlanta servers, which have been fine.

---------------

There is a lot more to VoIP quality than simply server ping.

decx
Premium
join:2002-06-07
Vancouver, BC
reply to dillyhammer
said by dillyhammer:

Well, I'm tempted to try the Montreal servers. I used the Seattle server last week for a few days and it was crap - call quality suffered.

I use the Seattle service in a number of cities including Toronto and I haven't had any significant issues with it. As long as the latency from your location to the server isn't ridiculous it shouldn't be an issue.


TOPDAWG
Premium
join:2005-04-27
Calgary, AB
kudos:3
reply to dillyhammer
man I've been on the TO sever and sometimes I have issues. Now when I change my server I can't get incoming calls it just rungs busy. any idea WTF is going on? I changed back to the TO server and can get calls fine now.


zacron
Premium
join:2008-11-26
canada
You have to route your DIDs to the New PoP (aka: Seattle)
--
"Recognize, Realize, and Repent"


dillyhammer
START me up
Premium
join:2010-01-09
Scarborough, ON
kudos:10
Reviews:
·WIND Mobile
·Start Communicat..
reply to TOPDAWG
Takes several stages.

Route DIDs to new server.
Point devices/softphones to same server.
Add voicemail greetings ( they get wiped every move ).

All mine are on montreal now, because for some reason montreal2 produces timeouts on my softphone and I need all DIDs on the same server so extensions work.

P.I.T.F.A.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged


TOPDAWG
Premium
join:2005-04-27
Calgary, AB
kudos:3
reply to zacron
yeah I changed it on my ATA.

graniterock
Premium
join:2003-03-14
London, ON
Reviews:
·WIND Mobile
·TekSavvy Cable
reply to dillyhammer
Another vote for the Montreal server. I find it much more reliable than Toronto. Although occasionally I get dead air when I try to dial out or I have to say hello an extra time or two when answering a call. It's about an extra 1000Km round trip to go from Toronto to Montreal. Although probably it doesn't make that much of a difference hopefully.


dillyhammer
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join:2010-01-09
Scarborough, ON
kudos:10
Reviews:
·WIND Mobile
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said by graniterock:

Another vote for the Montreal server. I find it much more reliable than Toronto. Although occasionally I get dead air when I try to dial out or I have to say hello an extra time or two when answering a call.

Yeah I get the dead air and the extra "hellos" too. But that's just lately. Never used to happen.

IMNSHO, service quality with voip.ms has actually deteriorated recently. Technical issues... less then stellar and somewhat laggy support...

I find myself less happy than I was.

If it continues, I'm going to shop around. I like the features and ridiculously low prices voip.ms offers, but if they're coming now at the price of reliability I'll take a pass.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged

mlord

join:2006-11-05
Kanata, ON
kudos:13
Reviews:
·Start Communicat..
Yeah, voip.ms has been pretty wretched here too for the past 6 months. Most incoming calls end up with one-way voice on the first attempt, and we had our DID completely offline (without knowledge of it) for 10 days. Outgoing calls work fine, of course, but nobody could call us on it.

Thankfully, we've migrated to using our mobiles for most stuff now; the house line (voip.ms) is much more rarely used.


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
reply to dillyhammer
Heh, comparatively speaking I've had no issues with voip.ms on the Chicago server. Everything I've had issues with has all been issues on my side that I eventually resolved myself. We use the service with a business and the reliability of the service has not been called into question at any time.

And seriously, if you're using one of the new Cisco ATAs like the SPA-112 or SPA-122 throw the thing in the garbage. They're junk.


EUS
Kill cancer
Premium
join:2002-09-10
canada
said by Gone:

Heh, comparatively speaking I've had no issues with voip.ms on the Chicago server. Everything I've had issues with has all been issues on my side that I eventually resolved myself. We use the service with a business and the reliability of the service has not been called into question at any time.

And seriously, if you're using one of the new Cisco ATAs like the SPA-112 or SPA-122 throw the thing in the garbage. They're junk.

What equipment do you suggest to use instead?
My old pap 2t is still going strong, but I may be setting some people up, and will require some new ata's.
--
~ Project Hope ~


BliZZardX
Premium
join:2002-08-18
Toronto, ON
I am a huge fan of the Panasonic KX-TGP55 deskphone + handsets. I don't use ATA's if I can avoid them, the problem is everyone wants to spend the least money possible on the switch to VoIP and ATA's at the cheapest. People seem to like Obi ATA now days.

If you can afford to spend 3-4x more, Panasonic's cordless handsets have standard/easily replaced rechargeable AA batteries and if they aren't physically damaged your phones last forever.


EUS
Kill cancer
Premium
join:2002-09-10
canada
I know what you're saying, but I wish to stick with an ATA solution.


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
reply to EUS
Yeah, the Obi ATAs blow any of the new Cisco junk out of the water. I run the 202s myself. I had all sorts of issues with the connection randomly dropping (even during calls) and often times not reconnecting until the ATA was rebooted. Ocassionally had one-way audio issues, the wonderful multiple "Hello Hello" when a call came in, etc. Replaced them with Obi202s, and not only have the voice lines been 100% solid and not dropped once with all of the CQ issues resolved, but the fax has been 100% reliable - and even at 33.6 - when it was 50/50 with the Ciscos. I seriously don't know how they can sell those pieces of shit.

I'm running an SPA2100 at home. I haven't had any issues with it, but ATAs of that era were designed by the same guys who do the Obi ATAs right now. So were the PAP2Ts. Those ATAs are pretty solid as it is, even though they're getting a bit long in the tooth. Upgrading to an Obi unit would provide you with a much upgraded feature set, but as far as picking up the phone and dialing or your phone always ringing when your number is called it shouldn't be much different.


EUS
Kill cancer
Premium
join:2002-09-10
canada
Good to know, thx. 3 yrs ago, I had a choice of a PAP2T, or a Chinese knockoff PAP2T from ebay which overheated.
--
~ Project Hope ~


dillyhammer
START me up
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join:2010-01-09
Scarborough, ON
kudos:10
Reviews:
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1 recommendation

reply to BliZZardX
said by BliZZardX:

I am a huge fan of the Panasonic KX-TGP55 deskphone + handsets.

$250 for the set, $80 a pop on the handsets.

That's $410+HST out of the box for my deployment. Do you know how much single malt scotch that is?

Not. Going. To. Happen.



Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged


TomTor2

@bell.ca
reply to Gone
Not sure why people complain so much on SPA-122. I have one and it has been working perfectly for the last 3 months or so. I have two separate lines on it (both use voip.ms) and no problems at all. What kind of problems do you experience with it, exactly? Maybe a firmware upgrade would help? Also, make sure you configure it exactly as explained on voip.ms wiki, especially the timeout part.

MaynardKrebs
Heave Steve, for the good of the country
Premium
join:2009-06-17
kudos:4
reply to dillyhammer
said by dillyhammer:

said by BliZZardX:

I am a huge fan of the Panasonic KX-TGP55 deskphone + handsets.

$250 for the set, $80 a pop on the handsets.

That's $410+HST out of the box for my deployment. Do you know how much single malt scotch that is?

Not. Going. To. Happen.



Mike

About 2 bottles of Johnnie Walker Blue.
I have an unopened one here, just waiting for a few friends to drop by......


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
reply to TomTor2
said by TomTor2 :

Not sure why people complain so much on SPA-122. I have one and it has been working perfectly for the last 3 months or so. I have two separate lines on it (both use voip.ms) and no problems at all. What kind of problems do you experience with it, exactly? Maybe a firmware upgrade would help? Also, make sure you configure it exactly as explained on voip.ms wiki, especially the timeout part.

Yes, I know what I'm doing and I've had more than one in service that have exhibited identical problems. Always update the firmware. They're pieces of shit, end of story. I am not the only one who feels this way either. Go search the VoIP forum here or through Google and you'll see the complaints are not limited to just me.

Furthermore, if it was an issue on my end, I would have exhibited the same issues with the Obi202. I do not. Therefore, the rest is obvious - avoid the SPA-1x2 series ATAs like black death!


TOPDAWG
Premium
join:2005-04-27
Calgary, AB
kudos:3
reply to dillyhammer
man thank god for this thread. phone has been an asshole for the last two weeks. changed servers all seems to be good now.


zacron
Premium
join:2008-11-26
canada

1 recommendation

reply to Gone
said by Gone:

said by TomTor2 :

Not sure why people complain so much on SPA-122. I have one and it has been working perfectly for the last 3 months or so. I have two separate lines on it (both use voip.ms) and no problems at all. What kind of problems do you experience with it, exactly? Maybe a firmware upgrade would help? Also, make sure you configure it exactly as explained on voip.ms wiki, especially the timeout part.

Yes, I know what I'm doing and I've had more than one in service that have exhibited identical problems. Always update the firmware. They're pieces of shit, end of story. I am not the only one who feels this way either. Go search the VoIP forum here or through Google and you'll see the complaints are not limited to just me.

Furthermore, if it was an issue on my end, I would have exhibited the same issues with the Obi202. I do not. Therefore, the rest is obvious - avoid the SPA-1x2 series ATAs like black death!

I upped the input current to 2.5A and it's working like a charm

Zacron
--
"Recognize, Realize, and Repent"


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
said by zacron:

I upped the input current to 2.5A and it's working like a charm

Seriously? Wow.


zacron
Premium
join:2008-11-26
canada
Ya, the power supply that comes with it seems to be under current as I slowly upped the current to it with my bench supply until I was able to make it work properly with a typical handset until I finally put a little more than it's rated for.

I don't have a schematic for the thing but to my recolection when I opened it up, it was ok with the changes.

Giver a try, might help BUT some other revisions MIGHT be built differently... so beware of this.

Zacron
--
"Recognize, Realize, and Repent"


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
Yeah, it might be worthwhile. If a higher current power adapter resolves all the issues, the SPA-112 really wouldn't be all too bad.

sil

join:2007-06-30
ON
reply to dillyhammer
thanks for this thread... i've been having instability and didn't realize it could be a server issue... i've migrated off the toronto servers, thanks again


TOPDAWG
Premium
join:2005-04-27
Calgary, AB
kudos:3
Reviews:
·TekSavvy DSL
said by sil:

thanks for this thread... i've been having instability and didn't realize it could be a server issue... i've migrated off the toronto servers, thanks again

I know right I had people calling me and the call being dropped when when I picked up and it would ring on my side like 5 times on the other like 2 times. changed servers all is good now.


BliZZardX
Premium
join:2002-08-18
Toronto, ON
reply to dillyhammer
FWIW over the next few weeks I will be porting the numbers I manage from voip.ms to fongo (freephoneline), dropping voip.ms, and routing all international calls through a callwithus trunk - they have the best INTL rates I've seen anywhere.

Before I had all 3 in a filter on my PBX that selected the least-cost-route for each call, but voip.ms just became redundant when CWUS is giving the same or cheaper + free toll-free calling.

I didn't do this sooner because I was still testing out freephoneline. Happy to report I've only experienced 2 short outages since I signed up this summer.

In the end no one really needs more than 2 trunks - one for free local calling and one for cheap * reliable international.


BliZZardX
Premium
join:2002-08-18
Toronto, ON

4 edits
reply to MaynardKrebs
said by MaynardKrebs:

said by dillyhammer:

said by BliZZardX:

I am a huge fan of the Panasonic KX-TGP55 deskphone + handsets.

$250 for the set, $80 a pop on the handsets.

That's $410+HST out of the box for my deployment. Do you know how much single malt scotch that is?

Not. Going. To. Happen.



Mike

About 2 bottles of Johnnie Walker Blue.
I have an unopened one here, just waiting for a few friends to drop by......

It depends how you use your phones, ah? From my perspective, I'm saving hundreds a month by not paying Bell POT's extortionist LD rates when I call an overseas mobile ($0.025/min to SFR Mobile at CWUS vs. $1.39/min at Bell), so the cost of a real IP phone is dirt cheap.

I have tried quiet a few hardware phones, always purchased through 8774e4voip. If you just need a basic deskphone, I found the snom 710 has the best value/features. If you need cordless handsets for a household I really dig the Panasonic's long term value because they don't have proprietary battery packs and are super easy to replace. The cheapest I see, you can get a TGP500 with 3 TPA50 handsets for $335 with shipping via UPS from 8774e4voip, or $355.50 from "CE Showroom" on Amazon. Can also save about 40 bucks COD if the sellers will ship with USPS instead of UPS ($8 brokerage fee at Canada Post vs $51.20 at UPS).