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PToN
Premium
join:2001-10-04
Houston, TX
reply to exocet_cm

Re: HP enterprise support

I have never had an issue with HP support. We have 4 hour response time support and if you provide your information correctly (SN, part #, etc) you get your issues resolved in no time.

We had a failed disk tray and after spending 15min on the phone, providing the contract numbers, part # and SN; we had our replacement unit within 3 hours.

Impressive, considering the hardware is from 2005 and has been discontinued for a long time.



Mike
Premium,Mod
join:2000-09-17
Pittsburgh, PA
kudos:1

That sounds expensive.


Oedipus

join:2005-05-09
kudos:1

said by Mike:

That sounds expensive.

Not in the grand scheme of things. We've had similar service from Dell; one instance in particular involved a warranty-replacement riser card for a PE2900 or 2950. It arrived while we were still onsite, so it couldn't have been more than a few hours between us calling Dell and us receiving the part.


PToN
Premium
join:2001-10-04
Houston, TX
reply to Mike

Well, when your company relies on these hardware to be up 24/7/365 $12K per year per 2 servers is well worth the money.



bitchtorn

join:2006-10-11
Peterborough, ON

We also have had A+ service from HP so far ( blades / storage / networking ).

Service contracts are worth their weight in gold - "when" - you have to use them.