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JeepMatt
C'mon the U
Premium
join:2001-12-28
Wilmington, DE
kudos:3
Reviews:
·Verizon FiOS
·Comcast

1 edit
reply to gate1975mlm

Re: [X1] Xfinity X1 now available to New Customers in Philly!

Well I just called in and got denied. Told that it was available, but not to existing customers.

Ugh - I hate the rollout of new products...

*EDIT** Damn, just got denied by my corporate contact too. Said inventory is too low. Guess me having the top package along with Home security doesn't warrant a new box. So, whoever the anon poster is, consider yourself lucky.



JeepMatt
C'mon the U
Premium
join:2001-12-28
Wilmington, DE
kudos:3
Reviews:
·Verizon FiOS
·Comcast

And, now this morning also denied by my last ditch contact in the Executive department.

Wow...guess $ doesn't matter after all...

So i'm paying $240/month - and can't get the box.

But if someone who's paying less than me today wants to now pay $240/month, they can get it. That is reasoning that doesn't make sense.

Very disappointed in their decision to act like this... FIOS made their new boxes available to everyone from the start.
--
"ONE team - ONE city - ONE dream!!"



telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15

It seems the availability of the X1 for existing customers varies from area to area. The main determining factor appears to be how much inventory of X1 boxes exists in that area.

Some previous posts concerning availability from the main X1 thread (»[X1] Xfinity TV on X1 Platform and X1 Remote Control App! ):
»Re: [X1] Xfinity TV on X1 Platform and X1 Remote Control App!
»Re: [X1] Xfinity TV on X1 Platform and X1 Remote Control App!
»Re: [X1] Xfinity TV on X1 Platform and X1 Remote Control App!
»Re: [X1] Xfinity TV on X1 Platform and X1 Remote Control App!



mikedz4

join:2003-04-14
Weirton, WV
reply to JeepMatt

Why did you switch back to comcast from fios? I would have staid with fios.



gar187er
I do this for a living

join:2006-06-24
Dover, DE
kudos:4

the grass isnt always greener.
--
I'm better than you!



Steely
I rise when the sun goes down
Premium
join:2000-10-15
Princeton Junction, NJ
kudos:1
reply to mikedz4

said by mikedz4:

Why did you switch back to comcast from fios? I would have staid with fios.

Perhaps some insight here: »So Long.....


mikedz4

join:2003-04-14
Weirton, WV

what are the plans to expand x1 in this year?



PhillyTVman

@comcast.net
reply to JeepMatt

I was originally given the same runaround, that it was a strict policy, but then the nice women on the phone mentioned there might be something she could do, because we've been a longstanding customer... She put in a service call. And a day later they showed up. Originally they were going to slightly modify the plan, but nothing new on my bill but am instillation fee.

Expand your moderator at work