Location - Barnegat, NJ
Issue - Constant Connection Drops every few minutes. Mainly noticed while online gaming, viewing movies from service, private network chats, and also Skype.
Cisco DPC3008 DOCSIS 3.0 Cable Modem (Rev 1.0) Bootloader Revision 2.3.1_r3 - d3000-v302r125532-120517a-L2VPN-CMCST.bin - Firmware build date May 17 11:31:04 2012
Belkin F5D8236-4 v1 Router 1.00.02 (Jul 31 2008 22:32:30)
The "routers" Internet flashes amber and goes back to solid blue. It will flash amber on average for 50 seconds, then go back to blue and stay blue on average for up to three to five minutes (this is not exact times) but it is the average.
I recently received this modem as the old modem from Comcast was not allowing full speeds. The modems "online light" is always flashing Amber, and I was told by phone tech, this was normal. They said all looks fine on their end. My signals to them are just fine. They suggest it is a router issue.
Sure, I can bypass the router all together, but my modem will NOT allow me to see any logs to know the issue is happening on their end. I've read many people replaced their routers and still have the same issue, so I want to try my hand at some Tech help before I spend money to replace my router that may not have a problem to begin with. Is there a way for me to collect data on my connection when I bypass the router? I see a login username and password for my modem, but I do not have access to this. Is there a log somewhere?
I've reset both Modem and Router. Comcast phone tech did his magic on his end as well. I've made sure my connection was set to Dynamic. My router/security log does not offer up anything at the times this happens, but I do see several listings for "sending OFFER to a local IP of one of our laptops, but this does not match the times the router net light goes amber.
Just while typing this up, my Internet icon flashed to amber for about 40 seconds, and went back to blue. It did this nine times while typing up this message.
Does anyone have any suggestions or ideas as to why this is happening? Here are the details you may require.
Windows 7 Pro 32bit
My Routers WAN is set to obtain from ISP
My Routers UPNP is Enabled
NVIDIA nForce Networking Controller. Driver claims its up to date 18.104.22.168
My networking controller properties are as follows:
Flow Control - Disabled
Interrupt Moderation - Enabled
Network Address - Not Present (radio dial selected)
Priority & VLAN - Priority Enabled
Speed/Duplex settings - Auto Negotiation
VLAN Id - value 1
Wake on Magic Packet - Enabled
Wake on Pattern Match - Enabled
The Power Management for this controller is set to
Allow the computer to turn off this device to save power (CHECKED)
All this device to wake the computer (CHECKED)
Only allow a magic packet to wake the computer (CHECKED)
Now, we did flood here with Superstorm Sandy. I had to remove all of the insulation under my house, replacing it this weekend. I do run cat cables under the house. I had someone look at the wires, and they said they looked okay. HOWEVER, this problem started a month or two before the storm hit.
I would rather try to make sure there are no KNOWN issues first, then try replacing cat cables, router, and modem last.
If anyone can help shed some light on this I would greatly appreciate your help. Ideas, suggestions, tips, tools, links you name it I'm looking for it!
My Modems Info:
Model: Cisco DPC3008
Hardware Revision: 1.0
MAC Address: bc:c8:10:2d:de:24
Bootloader Revision: 2.3.1_R3
Current Software Revision: d3000-v302r125532-120517a-L2VPN-CMCST
Firmware Name: d3000-v302r125532-120517a-L2VPN-CMCST.bin
Firmware Build Time: May 17 11:31:04 2012
Cable Modem Status: Operational
Cable Modem State
DOCSIS Downstream Scanning: Completed
DOCSIS Ranging: Completed
DOCSIS DHCP: Completed
DOCSIS TFTP: Completed
DOCSIS Data Reg Complete: Completed
DOCSIS Privacy: Enabled
Power Level: Signal to Noise Ratio:
Channel 1: 0.7 dBmV 39.6 dB
Channel 2: 1.1 dBmV 39.5 dB
Channel 3: 1.3 dBmV 39.6 dB
Channel 4: 1.4 dBmV 39.6 dB
Channel 5: 0.9 dBmV 39.4 dB
Channel 6: 0.7 dBmV 39.4 dB
Channel 7: 0.3 dBmV 39.2 dB
Channel 8: 0.2 dBmV 39.5 dB
Channel 1: 50.5 dBmV
Channel 2: 49.8 dBmV
Channel 3: 51.0 dBmV
Channel 4: 0.0 dBmV
Here is the ping info, but I did not notice the net drop while this happened.
Target Name: download.cnet.com
Date/Time: 12/13/2012 2:00:52 PM
1 0 ms 0 ms 0 ms 0 ms 0 ms . [192.168.2.1]
2 70 ms 69 ms * * 21 ms [**.**.***.*]
3 7 ms 9 ms 8 ms 8 ms 39 ms te-1-2-ur02.manahawkin.nj.panjde.comcast.net [22.214.171.124]
4 12 ms 12 ms 12 ms 11 ms 12 ms xe-9-0-1-0-ar03.plainfield.nj.panjde.comcast.net [126.96.36.199]
5 N/A N/A N/A N/A 15 ms te-0-3-0-0-cr01.atlanta.ga.ibone.comcast.net [188.8.131.52]
6 13 ms 13 ms 12 ms 13 ms 14 ms xe-11-1-0.edge1.NewYork2.Level3.net [184.108.40.206]
7 12 ms 13 ms 15 ms 17 ms 12 ms vlan51.ebr1.NewYork2.Level3.net [220.127.116.11]
8 18 ms 18 ms 17 ms 18 ms 16 ms ae-3-3.ebr2.Washington1.Level3.net [18.104.22.168]
9 24 ms 19 ms 28 ms 18 ms 18 ms ae-62-62.csw1.Washington1.Level3.net [22.214.171.124]
10 18 ms 49 ms 19 ms 48 ms 48 ms ae-61-61.ebr1.Washington1.Level3.net [126.96.36.199]
11 46 ms 32 ms 29 ms 31 ms 30 ms ae-2-2.ebr3.Atlanta2.Level3.net [188.8.131.52]
12 50 ms 50 ms 48 ms 49 ms 50 ms ae-7-7.ebr3.Dallas1.Level3.net [184.108.40.206]
13 54 ms 51 ms 60 ms 51 ms 49 ms ae-83-83.csw3.Dallas1.Level3.net [220.127.116.11]
14 49 ms 49 ms 49 ms 49 ms 50 ms ae-81-81.ebr1.Dallas1.Level3.net [18.104.22.168]
15 83 ms 81 ms 82 ms 83 ms 83 ms ae-1-8.bar1.Phoenix1.Level3.net [22.214.171.124]
16 98 ms 81 ms 84 ms 99 ms 81 ms ae-0-11.bar2.Phoenix1.Level3.net [126.96.36.199]
17 124 ms 83 ms 80 ms 83 ms 81 ms ae-5-5.car2.Phoenix1.Level3.net [188.8.131.52]
18 85 ms 84 ms 83 ms 85 ms 96 ms CBS-CORPORA.car2.Phoenix1.Level3.net [184.108.40.206]
19 83 ms 86 ms 84 ms 84 ms 85 ms ae2-0.io-phx1-ex8216-2.cnet.com [220.127.116.11]
20 84 ms 82 ms 83 ms 85 ms 84 ms phx1-rb-gtm2-tron-xw-lb.cnet.com [18.104.22.168]
Ping statistics for download.cnet.com
Packets: Sent = 5, Received = 5, Lost = 0 (0.0%)
Round Trip Times: Minimum = 82ms, Maximum = 85ms, Average = 83ms
Here is some smokeping data (about 30 minutes worth)