So a few techs later, and one of them notices a skew problem at the pedestal. They're sending a line tech out tomorrow. I still feel like a lot of time, money, and frustration could have been saved if they sent a line tech out earlier, or set up some long term diagnostic equipment whenever there is a chronic intermittent problem.
what? I have an zero problems in wichita location issues. there are few things to ask that: did you bought the DOCSIS 3.0 cable modem yet? for long team diagnostic? there are no guaranteed speeds or latency either on the residental service. If you do have the DOCSIS 3.0 cable modem equipment installed then there's no reason for you to get tech van out since the DOCSIS 3.0 can do multiple bonded the channels into an single virtual pipeline.