http://www.dslreports.com/forum/Re-KS-Intermittent-packet-loss-27646299 en Wed, 19 Jun 2013 20:01:40 EDT Wed, 19 Jun 2013 20:01:40 EDT http://www.dslreports.com/forum/Re-KS-Intermittent-packet-loss-27821150 http://www.dslreports.com/forum/Re-KS-Intermittent-packet-loss-27821150 Fri, 14 Dec 2012 04:11:59 EDT http://www.dslreports.com/forum/Re-KS-Intermittent-packet-loss-27820448 http://www.dslreports.com/forum/Re-KS-Intermittent-packet-loss-27820448 Thu, 13 Dec 2012 22:01:39 EDT http://www.dslreports.com/forum/Re-KS-Intermittent-packet-loss-27820083 http://www.dslreports.com/forum/Re-KS-Intermittent-packet-loss-27820083 Thu, 13 Dec 2012 20:28:21 EDT http://www.dslreports.com/forum/Re-KS-Intermittent-packet-loss-27646668 http://www.dslreports.com/forum/Re-KS-Intermittent-packet-loss-27646668 Mon, 22 Oct 2012 02:02:29 EDT http://www.dslreports.com/forum/KS-Intermittent-packet-loss-27646299 [KS] intermittent periods of packet loss/extreme latency ), but the topic is too old to reply to. I'm still seeing the same issue. Long story short, there was another event last week where I had between 30% and 70% packet loss for four hours straight(oct 17 from midnight til 4am), and I still can't get cox to send a line tech out(I even threatened to cancel my service, maybe if I call the billing department they'll believe me about that.) So far there have been 5 normal field techs out here that were unable to find any problems due to the intermittent nature of the problem(they've replaced the cable modem twice, as well as the buried line between my house and the pedestal.

It seems like only upstream packets are affected(upstream throughput drops from around 5 mbit to around 0.2 mbit), but the packet loss is so bad even basic web browsing is intolerable, worse than dialup.

Here's the signal level during the event: »i.imgur.com/I47nN.png

--- google.com ping statistics ---
2070 packets transmitted, 1282 packets received, 38.1% packet loss
round-trip min/avg/max/stddev = 25.670/28.069/44.573/1.954 ms

here's from the computer to the modem during the same event:

--- 192.168.100.1 ping statistics ---
96 packets transmitted, 96 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 1.983/2.157/2.813/0.124 ms

Here's a trace:

traceroute to 74.125.227.3 (74.125.227.3), 64 hops max, 72 byte packets
1 dfw06s03-in-f3.1e100.net (74.125.227.3) 0.363 ms 0.271 ms 0.236 ms
2 * * *
3 70.183.70.181 (70.183.70.181) 8.210 ms 7.105 ms *
4 kscydsrj01-ae2.rd.ks.cox.net (70.183.71.101) 16.369 ms 15.988 ms 15.944 ms
5 70.183.71.61 (70.183.71.61) 16.012 ms 16.205 ms 16.260 ms
6 68.1.2.121 (68.1.2.121) 26.720 ms 35.343 ms 41.884 ms
7 72.14.212.237 (72.14.212.237) 26.752 ms * 26.950 ms
8 72.14.233.77 (72.14.233.77) 31.311 ms 27.754 ms 27.889 ms
9 216.239.47.54 (216.239.47.54) 31.151 ms 28.778 ms 43.094 ms
10 dfw06s03-in-f3.1e100.net (74.125.227.3) 28.339 ms 27.710 ms *

Any ideas about how to get cox to fix the problem, or any good alternative ISP in the wichita area? ]]> http://www.dslreports.com/forum/KS-Intermittent-packet-loss-27646299 Sun, 21 Oct 2012 22:21:01 EDT