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nanook
Premium,MVM
join:2007-12-02
Reviews:
·TekSavvy DSL
reply to Bhruic

Re: [Contest] 12 DAYS of GIVEAWAYS

said by Bhruic:

I mean, in what I quoted, you specifically state "whether for a contest", which gave the impression you do care about contests.

The full quote, with context, is "whether for a contest or to keep us apprised of more pressing issues..." makes it clear that I don't care about contests. The concern I'm trying to express to TekSavvy is that they not extend this beyond contests and other such trivia to more important stuff. It's also meant to point out that if TekSavvy wants to include all of their customers in a promotion, Facebook and Twitter alone won't accomplish that.

Personally, I don't want TSI to be only communicating via Facebook/Twitter either

Agreed. I've noticed over the years that much important stuff gets communicated only on DSLReports. [One example is the stop-sell on POTS transfers from Bhell. Another was the stop-sell on new cable installs. The only way to learn about them is to monitor DSLR or when you call TSI to request a transfer, which if you just gave notice to your current carrier is to late.]

That leaves out a lot of customers who don't participate here. I'd hate to see that practice extended to Facebook and Twitter. Many other posters on this thread have expressed similar concerns so it's not just me.

As for other companies doing this sort of stuff, lately several I deal with have offered discounts and promotions restricted to registered FB users, thus excluding me and many others like me. It's a trend that I don't want to see adopted by TekSavvy, which is why I expressed my concern, and nothing more.

Bhruic

join:2002-11-27
Toronto, ON
kudos:2
Reviews:
·TekSavvy DSL
reply to nanook

said by nanook:

I could care less about contests. The concern that I'm trying to pass to TekSavvy is that they not rely on Facebook, Twitter, etc. as their main or sole means of communicating important stuff to their customers. That's all.

And where is the example of them doing that? And why bring it up in a contest thread? I mean, in what I quoted, you specifically state "whether for a contest", which gave the impression you do care about contests.

Personally, I don't want TSI to be only communicating via Facebook/Twitter either, but I haven't seen them doing that. All I've seen them do is only do a contest on Facebook, which since it's not for customers only, doesn't seem like it's a problem.


nanook
Premium,MVM
join:2007-12-02
Reviews:
·TekSavvy DSL
reply to Bhruic

said by Bhruic:

If you don't want to participate, that's your call, no one is making you, or making you have a Facebook page, but that's the way they've decided to run the contest.

I could care less about contests. The concern that I'm trying to pass to TekSavvy is that they not rely on Facebook, Twitter, etc. as their main or sole means of communicating important stuff to their customers. That's all.

Bhruic

join:2002-11-27
Toronto, ON
kudos:2
Reviews:
·TekSavvy DSL

1 recommendation

reply to nanook

said by nanook:

- If TekSavvy wants to reach out to customers, whether for a contest or to keep us apprised of more pressing issues, Facebook and Twitter won't do it for many of us.

It's not for customers. Anyone can participate in the contest, whether they have TSI internet or not. All they have to do is like the page, pop in an email address and they are in. If you don't want to participate, that's your call, no one is making you, or making you have a Facebook page, but that's the way they've decided to run the contest.


nanook
Premium,MVM
join:2007-12-02
Reviews:
·TekSavvy DSL
reply to koreyb

said by graniterock:

Sometimes I'm critical... but it's because I care and want to see TSI succeed.


I hope the holidays are a restful one Marc!



said by koreyb:

Wow... Well simple answer... Don't agree... Don't take part.. Its as simple as that... This thread is rediculously long for something so stupid..

The points many of us are trying to make here include:

- If TekSavvy wants to reach out to customers, whether for a contest or to keep us apprised of more pressing issues, Facebook and Twitter won't do it for many of us.

- Although this is a bit of a digression, posting announcements on the DSLReports TekSavvy forum won't reach the vast majority of TekSavvy's customers either. I know lots of TekSavvy customers who don't even know this forum exists, let alone who monitor it.

- E-mail, perhaps with links to web pages and/or blogs, remains the single most universal and reliable means of communications from TekSavvy to its customer base. Unfortunately it's also the one TekSavvy seems to use the least.

koreyb
Open the Canadian Market NOW

join:2005-01-08
East York, ON
Reviews:
·VMedia
·Rogers Hi-Speed

2 edits
reply to CrazyCanuckz

said by CrazyCanuckz :

It is a big deal, seriously I wouldn't risk my privacy for some prize. It isn't worth it. Both facebook and twitter restrict information! I thought Teksavvy is fighting for net neutrality in fact they are not really.

Wow... Well simple answer... Don't agree... Don't take part.. Its as simple as that... This thread is rediculously long for something so stupid..

graniterock

join:2003-03-14
London, ON
Reviews:
·WIND Mobile
·TekSavvy Cable

1 recommendation

reply to TSI Marc

said by TSI Marc:

WOW. I hadn't even noticed this thread.

Well, I think I'm about good to call it a year.

Happy holidays all.

Sometimes I'm critical... but it's because I care and want to see TSI succeed. I hope the holidays are a restful one Marc! I think it's been a tough year.
Expand your moderator at work


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

1 recommendation

reply to CrazyCanuckz

Re: [Contest] 12 DAYS of GIVEAWAYS

WOW. I hadn't even noticed this thread.

Well, I think I'm about good to call it a year.

Happy holidays all.
--
Marc - CEO/TekSavvy



CrazyCanuckz

@reliablehosting.com
reply to quidnunc

It is a big deal, seriously I wouldn't risk my privacy for some prize. It isn't worth it. Both facebook and twitter restrict information! I thought Teksavvy is fighting for net neutrality in fact they are not really.


quidnunc

join:2011-03-03
Richmond Hill, ON
reply to HiVolt

it's a giveaway, but it's also a promotion. pretty simple. you enter the contest in exchange for some advertising on your wall. i don't know what the big deal is

Expand your moderator at work


HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
·TekSavvy Cable
reply to WhaleOilBee

Re: [Contest] 12 DAYS of GIVEAWAYS

said by WhaleOilBee:

I see more and more reputable companies asking me to 'like" them on FB. Prizes and rewards are based on doing that. Personally, I think it's a pathetic, needy sounding marketing strategy. If there was a "hate you" function on FB ( is there? ) I might just be tempted to get a FB account just to "hate" the lot of them.

Yep... That kind of stuff ticks me off... Shame to see TSI going down this path with their marketing...

Oh well. Other factors will determine if end up staying a customer long term anyway, not some silly FB only contest...
--
F**K THE NHL. Go Blue Jays 2013!!!


nanook
Premium,MVM
join:2007-12-02
Reviews:
·TekSavvy DSL
reply to Booger

said by Booger :

They are just tying to be current. And sadly that equates to fb and twitter these days.

I get that. But it shouldn't be an either/or situation with new media.

When the web and e-mail became common, successful companies made those an option. They didn't stop interacting with their customers by phone, snail mail and bricks&mortar. (Some tried but most of those failed.)

Note to TSI's social media mavens: FB especially presents even stronger reasons for being optional because of concerns over privacy and intrusion. I used to have a FB account but didn't use it much. I had my privacy settings down very tight. Nevertheless FB kept sending me incessant e-mails with all sorts of nonsense like "friend" requests from people who were clearly spammers to subtle and not-so-subtle hints to "get back into Facebook." I got so fed up I deleted the account. I'm not going to create a new one just for TSI's convenience.

Curmudgeon

join:2012-04-09
reply to Booger

said by Booger :

Looks like they got a new marketing team/company to do their site and trivial media.

Tina Furlan, Director of Marketing and Communications
tfurlan@teksavvy.com

I believe she is also responsible for the InfusionSoft mailing list.

BrettD
Premium
join:2009-12-26
Ottawa, ON
reply to graniterock

I am surprised people see FB ads. I didn't even know FB had ads for a long time. But I use Firefox browser with Adblock+, BetterPrivacy, FlashBlock and a few great plugins that just... make all that noise all go away!



Booger

@bell.ca
reply to BrettD

Because all modern companies are up with all the social media outlets. TSI wants to be current. Looks like they got a new marketing team/company to do their site and trivial media. Remember their previous 2 sites?

They are just tying to be current. And sadly that equates to fb and twitter these days.


graniterock

join:2003-03-14
London, ON
Reviews:
·WIND Mobile
·TekSavvy Cable
reply to evil_gusgus

But TSI realizes wall spam is a good way to really annoy people right? My friend experimented with facebook ads (you know the ones on the right) and he was getting strangers asking him to remove them from "his list". There was no list, it was a facebook ad.



evil_gusgus

join:2008-04-14
London, ON
reply to graniterock

As far as I know yes. You can make all the stupid facebook posts private so only you can see them and then delete them after your are done.


graniterock

join:2003-03-14
London, ON
reply to TwiztedZero

Do I need to click on each and every day and re-enter? Am I being asked to make people more annoyed at me AND TSI for flooding their feeds with 12 wall postings?



nanook
Premium,MVM
join:2007-12-02
reply to TwiztedZero

Add me to the long list of customers who you've needlessly antagonized by making FaceBook a requirement for participation in this promotion.


BrettD
Premium
join:2009-12-26
Ottawa, ON

2 edits
reply to TwiztedZero

It is very disappointing and offensive that we, your customers, are required to share so much of our personal info via this contest entry FB app. I am on FB by necessity and minimize my use of it.

So I decided to try this process out so I could more fairly evaluate and comment on it.

For those of you who are on FB: I discovered that you can add a personal comment to the top of the mandatory message that the damn FB app jams on your wall. e.g. about what a crappy contest this is!

I think this contest is an indication that TSI does NOT know (or respect) its longtime customers. Even among the non-technical TSI customers I know, I witness a general anti-corporate (at least anti Bell and Rogers) feeling. And you force them to use FB to enter your contest? Fail, IMO.

From the TSI website front page: "We're different. In a good way".
Ya. Right.

IMHO, TSI would have done better to have a contest registration on its own website that would allow customers to recommend TSI to others via email,strengthening its brand as separate and different from the big corporations. And of course, people need to get to the TSI website to sign up for service! Why not send them there, as others have suggested?

People have complained about mandated FB use in the past. Why won't TSI listen?

Brett



TwiztedZero
Nine Zero Burp Nine Six
Premium
join:2011-03-31
Toronto, ON
kudos:5
reply to TwiztedZero

Seeing as today is December 21, we're anticipating announcements on winners. Hopefully TSI will announce them here as well as on Twitter.

Good luck ALL!


funny

join:2010-12-22
reply to user451

said by user451:

Meh

Thought I was signed up with Teksavvy, NOT Facebook which is just another corporate entity abusing our personal information for profit.

Getting rather annoyed with these FB only campaigns from various companies these days.

wish i could give mod points
all the time i had an account they had some people trying to find out whom i was all damn day by hook and crook it was awful and evil i tell ya the fact i never signed up using any real name address etc. haha...one of em even tried to follow me ot g+ and if i ever want to see if its still around i just say something like ...im gonna tell you all my real name and laugh at whom replies.....

user451

join:2011-01-07
Brampton, ON
reply to TwiztedZero

Meh

Thought I was signed up with Teksavvy, NOT Facebook which is just another corporate entity abusing our personal information for profit.

Getting rather annoyed with these FB only campaigns from various companies these days.



AkFubar
Admittedly, A Teksavvy Fan

join:2005-02-28
Toronto CAN.
Reviews:
·TekSavvy DSL
reply to rogersmogers

said by rogersmogers :

For all you whiney " i don't do facebook" people there are a 1000+ people who do and who will enjoy the prizes.

If they allow non-facebook users I shall file a complaint with anyone who listens that they changed the rules of the contest during the contest which is not allowed.

Booooooooooooooooooooo
--
If my online experience is enhanced, why are my speeds throttled?? BHell... A Public Futility.

funny

join:2010-12-22
reply to rogersmogers

said by rogersmogers :

For all you whiney " i don't do facebook" people there are a 1000+ people who do and who will enjoy the prizes.

If they allow non-facebook users I shall file a complaint with anyone who listens that they changed the rules of the contest during the contest which is not allowed.

so your saying its ok to discriminate against me because i value my safety security and privacy....ya go on be all you can be ....
Expand your moderator at work

funny

join:2010-12-22
reply to Jaxom

Re: [Contest] 12 DAYS of GIVEAWAYS

said by Jaxom:

I don't do Facebook either. Shame you don't have contest that rewards Teksavvy customers rather than Facebook users.

I don't agree with Facebook's corporate policies.

ya why not do this via the portal
i dont do faceplant either
i bet a ton of us teksavvy users won't touch that place either.