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evil_gusgus

join:2008-04-14
London, ON
reply to graniterock

Re: [Contest] 12 DAYS of GIVEAWAYS

As far as I know yes. You can make all the stupid facebook posts private so only you can see them and then delete them after your are done.


graniterock

join:2003-03-14
London, ON
Reviews:
·WIND Mobile
·TekSavvy Cable

But TSI realizes wall spam is a good way to really annoy people right? My friend experimented with facebook ads (you know the ones on the right) and he was getting strangers asking him to remove them from "his list". There was no list, it was a facebook ad.



Booger

@bell.ca
reply to BrettD

Because all modern companies are up with all the social media outlets. TSI wants to be current. Looks like they got a new marketing team/company to do their site and trivial media. Remember their previous 2 sites?

They are just tying to be current. And sadly that equates to fb and twitter these days.


BrettD
Premium
join:2009-12-26
Ottawa, ON
reply to graniterock

I am surprised people see FB ads. I didn't even know FB had ads for a long time. But I use Firefox browser with Adblock+, BetterPrivacy, FlashBlock and a few great plugins that just... make all that noise all go away!


Curmudgeon

join:2012-04-09
reply to Booger

said by Booger :

Looks like they got a new marketing team/company to do their site and trivial media.

Tina Furlan, Director of Marketing and Communications
tfurlan@teksavvy.com

I believe she is also responsible for the InfusionSoft mailing list.


nanook
Premium,MVM
join:2007-12-02
Reviews:
·TekSavvy DSL
reply to Booger

said by Booger :

They are just tying to be current. And sadly that equates to fb and twitter these days.

I get that. But it shouldn't be an either/or situation with new media.

When the web and e-mail became common, successful companies made those an option. They didn't stop interacting with their customers by phone, snail mail and bricks&mortar. (Some tried but most of those failed.)

Note to TSI's social media mavens: FB especially presents even stronger reasons for being optional because of concerns over privacy and intrusion. I used to have a FB account but didn't use it much. I had my privacy settings down very tight. Nevertheless FB kept sending me incessant e-mails with all sorts of nonsense like "friend" requests from people who were clearly spammers to subtle and not-so-subtle hints to "get back into Facebook." I got so fed up I deleted the account. I'm not going to create a new one just for TSI's convenience.


HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
·TekSavvy Cable
reply to WhaleOilBee

said by WhaleOilBee:

I see more and more reputable companies asking me to 'like" them on FB. Prizes and rewards are based on doing that. Personally, I think it's a pathetic, needy sounding marketing strategy. If there was a "hate you" function on FB ( is there? ) I might just be tempted to get a FB account just to "hate" the lot of them.

Yep... That kind of stuff ticks me off... Shame to see TSI going down this path with their marketing...

Oh well. Other factors will determine if end up staying a customer long term anyway, not some silly FB only contest...
--
F**K THE NHL. Go Blue Jays 2013!!!
Expand your moderator at work

quidnunc

join:2011-03-03
Richmond Hill, ON
reply to HiVolt

Re: [Contest] 12 DAYS of GIVEAWAYS

it's a giveaway, but it's also a promotion. pretty simple. you enter the contest in exchange for some advertising on your wall. i don't know what the big deal is



CrazyCanuckz

@reliablehosting.com

It is a big deal, seriously I wouldn't risk my privacy for some prize. It isn't worth it. Both facebook and twitter restrict information! I thought Teksavvy is fighting for net neutrality in fact they are not really.



TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

1 recommendation

WOW. I hadn't even noticed this thread.

Well, I think I'm about good to call it a year.

Happy holidays all.
--
Marc - CEO/TekSavvy

Expand your moderator at work

graniterock

join:2003-03-14
London, ON
Reviews:
·WIND Mobile
·TekSavvy Cable

1 recommendation

reply to TSI Marc

Re: [Contest] 12 DAYS of GIVEAWAYS

said by TSI Marc:

WOW. I hadn't even noticed this thread.

Well, I think I'm about good to call it a year.

Happy holidays all.

Sometimes I'm critical... but it's because I care and want to see TSI succeed. I hope the holidays are a restful one Marc! I think it's been a tough year.

koreyb
Open the Canadian Market NOW

join:2005-01-08
East York, ON
Reviews:
·TekSavvy Cable
·voip.ms

2 edits
reply to CrazyCanuckz

said by CrazyCanuckz :

It is a big deal, seriously I wouldn't risk my privacy for some prize. It isn't worth it. Both facebook and twitter restrict information! I thought Teksavvy is fighting for net neutrality in fact they are not really.

Wow... Well simple answer... Don't agree... Don't take part.. Its as simple as that... This thread is rediculously long for something so stupid..


nanook
Premium,MVM
join:2007-12-02
Reviews:
·TekSavvy DSL

said by graniterock:

Sometimes I'm critical... but it's because I care and want to see TSI succeed.


I hope the holidays are a restful one Marc!



said by koreyb:

Wow... Well simple answer... Don't agree... Don't take part.. Its as simple as that... This thread is rediculously long for something so stupid..

The points many of us are trying to make here include:

- If TekSavvy wants to reach out to customers, whether for a contest or to keep us apprised of more pressing issues, Facebook and Twitter won't do it for many of us.

- Although this is a bit of a digression, posting announcements on the DSLReports TekSavvy forum won't reach the vast majority of TekSavvy's customers either. I know lots of TekSavvy customers who don't even know this forum exists, let alone who monitor it.

- E-mail, perhaps with links to web pages and/or blogs, remains the single most universal and reliable means of communications from TekSavvy to its customer base. Unfortunately it's also the one TekSavvy seems to use the least.

Bhruic

join:2002-11-27
Toronto, ON
kudos:2
Reviews:
·TekSavvy DSL

1 recommendation

said by nanook:

- If TekSavvy wants to reach out to customers, whether for a contest or to keep us apprised of more pressing issues, Facebook and Twitter won't do it for many of us.

It's not for customers. Anyone can participate in the contest, whether they have TSI internet or not. All they have to do is like the page, pop in an email address and they are in. If you don't want to participate, that's your call, no one is making you, or making you have a Facebook page, but that's the way they've decided to run the contest.


nanook
Premium,MVM
join:2007-12-02
Reviews:
·TekSavvy DSL

said by Bhruic:

If you don't want to participate, that's your call, no one is making you, or making you have a Facebook page, but that's the way they've decided to run the contest.

I could care less about contests. The concern that I'm trying to pass to TekSavvy is that they not rely on Facebook, Twitter, etc. as their main or sole means of communicating important stuff to their customers. That's all.

Bhruic

join:2002-11-27
Toronto, ON
kudos:2
Reviews:
·TekSavvy DSL

said by nanook:

I could care less about contests. The concern that I'm trying to pass to TekSavvy is that they not rely on Facebook, Twitter, etc. as their main or sole means of communicating important stuff to their customers. That's all.

And where is the example of them doing that? And why bring it up in a contest thread? I mean, in what I quoted, you specifically state "whether for a contest", which gave the impression you do care about contests.

Personally, I don't want TSI to be only communicating via Facebook/Twitter either, but I haven't seen them doing that. All I've seen them do is only do a contest on Facebook, which since it's not for customers only, doesn't seem like it's a problem.


nanook
Premium,MVM
join:2007-12-02
Reviews:
·TekSavvy DSL

said by Bhruic:

I mean, in what I quoted, you specifically state "whether for a contest", which gave the impression you do care about contests.

The full quote, with context, is "whether for a contest or to keep us apprised of more pressing issues..." makes it clear that I don't care about contests. The concern I'm trying to express to TekSavvy is that they not extend this beyond contests and other such trivia to more important stuff. It's also meant to point out that if TekSavvy wants to include all of their customers in a promotion, Facebook and Twitter alone won't accomplish that.

Personally, I don't want TSI to be only communicating via Facebook/Twitter either

Agreed. I've noticed over the years that much important stuff gets communicated only on DSLReports. [One example is the stop-sell on POTS transfers from Bhell. Another was the stop-sell on new cable installs. The only way to learn about them is to monitor DSLR or when you call TSI to request a transfer, which if you just gave notice to your current carrier is to late.]

That leaves out a lot of customers who don't participate here. I'd hate to see that practice extended to Facebook and Twitter. Many other posters on this thread have expressed similar concerns so it's not just me.

As for other companies doing this sort of stuff, lately several I deal with have offered discounts and promotions restricted to registered FB users, thus excluding me and many others like me. It's a trend that I don't want to see adopted by TekSavvy, which is why I expressed my concern, and nothing more.


evil_gusgus

join:2008-04-14
London, ON

1 recommendation

reply to TwiztedZero

Congrats to the first sketchy winner of the contest! (who looks like they made multiple accounts just to enter)



KPaul

join:2007-02-08
reply to TwiztedZero

Contest = scam itself. Liking things less and less here at TSI, slowly, but less


donkey

join:2008-04-08
Montreal, QC
Reviews:
·Acanac
·TekSavvy DSL
reply to TwiztedZero

hi I am from Montreal, Quebec.

for many months now I am required to pay QST for my 16/1 dsl connection with teksavvy.

If you're required to collect QST, why am I still barred from entering your fancy giveaway?

I know the Quebec laws are crazy and cumbersome but common, you charge me QST so go that extra mile to allow folks like myself to be eligible.

(plus FB sucks as bad as their stock did)



metalhawk

join:2007-02-06
Nepean, ON

»www2.publicationsduquebec.gouv.q···R6_A.htm

Most of the time, it's just not worth it for companies to jump through all those extra hoops to allow Quebec citizens to enter a contest.



kragop

join:2006-02-15
Scarborough, ON
Reviews:
·TekSavvy DSL
reply to HiVolt

said by HiVolt:

Nice holiday promo and all, but not for me if it requires facebook...

You should set up an alternative entry method.

I agree with you! I'm not a facebook person, and so I guess I'm excluded from the competition.

I didn't even know this competition was going on. I check email regularly and didn't receive a notification of the competition.


TwiztedZero
Nine Zero Burp Nine Six
Premium
join:2011-03-31
Toronto, ON
kudos:5

Ya gotta keep ur eyes peeled for these things, TekSavvy is known for having these contests at certain times of the year. Usually your vectors are the TSI website, forum, DSLreports, Facebook & Twitter. Of course it helps to have someone like me to give a heads up when I see these events, I realize not everyone participates on FB or Twitter so usually I'll do a thread on any events I do see, just to keep my fellow DSLr's in the loop.

I must echo other people's setiments though that maybe TekSavvy might use our CID/OID's to draw from instead of the FB route, yanno like keep it in the fambly eh? I'd rather compete against the other 80,000 TSI customers rather than millions of professional FB-contestants who subscribe to hundreds of thousands of FB-based contests as a hobby. it takes some of the fairness and fun out of it all.


--
----|- From the mind located in the shadows of infinity -|----
Nine.Zero.Burp.Nine.Six
Twitter = Twizted Zero
Chat = irc.teksavvy.ca


kragop

join:2006-02-15
Scarborough, ON
Reviews:
·TekSavvy DSL
reply to CrazyCanuckz

The big deal is that I was looking forward to this. I've come to see it as a Teksavvy annual tradition, where customers have a chance to win something exciting. Most importantly, the big deal is that we are being excluded from the possibility of winning a prize because some of us, like me, don't use facebook, twitter, or any other form of social networking, as we value or privacy. Hence, Teksavvy's marketing department, didn't think the contest through, and limited the entry options to those that have access via social networking sites. Furthermore, the contest was not communicated via e-mail to customers, yet again excluding potential entrants.

In essence, Teksavvy violated its own commitment to its customers: "At TekSavvy, we are committed to giving our customers the best Internet service possible. In fact, we pride ourselves on that: on being able to give you faster speeds and more bandwidth than you thought possible, all for a great price, with great customer service, and with no contracts and no hidden fees. Focusing on the bolded areas of this statement, it becomes evident that Teksavvy's commitment is also to provide great customer service.

However, this was not case in this situation. Part of providing good customer service is to conduct activities and events that enhance the level of customer service, create feelings of community, and bring together employees and customers in a neutral atmosphere. In this situation this was not case. Certain clients are left feeling excluded, and clearly the contest itself is exclusive to those that are able to access it via social networking sites. I can safely now assert that a customer disservice was done here.

It should also be noted that I could not locate the exact definition of delivering "great customer service" on Teksavvy's website. Therefore, the term they used is vague and ambiguous. There are different levels of delivering "great customer service", and its not clear if Teksavvy's feels that this contest met its internal level of delivering customer service. Clearly, if marketing felt that this contest was ready to be rolled, than it could be asserted that it must have met some internal form of quality control that indicated this contest, in spite of its exclusionary practices, was ready to be rolled out.

Regardless, I will still be a Teksavvy client tomorrow- I'm not cancelling my service over a contest. I'm just ticked that a more inclusive approach was not taken.


chrisl83

join:2011-06-21
Almonte, ON

1 recommendation

I just hope for next year, after they find out no customers won.. and half the winners don't even know what teksavvy is, they make it customers only.



TwiztedZero
Nine Zero Burp Nine Six
Premium
join:2011-03-31
Toronto, ON
kudos:5
reply to kragop

I'm hopeful they'll rectify this in March, if & when they have the Pot of Gold sweepstakes thing again. It just needs to be focused on account holders at large; (and maybe make provisions for the Quebec customers as well through the new Gatineau office).
--
----|- From the mind located in the shadows of infinity -|----
Nine.Zero.Burp.Nine.Six
Twitter = Twizted Zero
Chat = irc.teksavvy.ca



TwiztedZero
Nine Zero Burp Nine Six
Premium
join:2011-03-31
Toronto, ON
kudos:5

1 edit

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--
----|- From the mind located in the shadows of infinity -|----
Nine.Zero.Burp.Nine.Six
Twitter = Twizted Zero
Chat = irc.teksavvy.ca


evil_gusgus

join:2008-04-14
London, ON

We are on day 10 of giveaways and not one giveaway since day 6?