Be glad you can at least pay your bill on line still. Ever since they migrated my business account over to the new myverizon website my account has been broken to the point where I can't even pull up or pay my bill. I've had an "internal ticket" open on this for almost 4 months now and they can't seem to fix my account and they won't let me cancel and create a new account without having to hit me for early termination fees for their own problem.
It's sad we're on one of the most advanced networks in the world and Verizon can't even get a website working for me to pay my bill.
