I've been getting random dropouts of my Charter cable internet. It's at least once per day, though sometimes more. I think it has something to do with my upstream signal.
Here are my levels:
Model: Cisco DPC3010
Vendor: Cisco
Hardware Revision: 1.0
Bootloader Revision: 2.3.0_R1
Current Software Revision: DPC3010-v302r12901-110714a-CHR
Firmware Name: dpc3010-v302r12901-110714a-CHR.bin
Firmware Build Time: Jul 14 10:56:53 2011
Cable Modem Status: Operational
Downstream Channels
Power Level: Signal to Noise Ratio:
Channel 1: -1.6 dBmV 40.7 dB
Channel 2: -1.6 dBmV 40.7 dB
Channel 3: -1.6 dBmV 40.4 dB
Channel 4: -2.2 dBmV 40.4 dB
Channel 5: 0.0 dBmV 0.0 dB
Channel 6: 0.0 dBmV 0.0 dB
Channel 7: 0.0 dBmV 0.0 dB
Channel 8: 0.0 dBmV 0.0 dB
Upstream Channels
Power Level:
Channel 1: 35.2 dBmV
Channel 2: 0.0 dBmV
Channel 3: 0.0 dBmV
Channel 4: 0.0 dBmV
The only reason the upstream is above 35 is because a Charter tech came out and stuck another splitter before it. I know that this doesn't actually solve the issue, however, and just masks it so it passes the tests on Charter's end. Before the splitter was added my upstream was around 29 dBmV (and my downstream was somewhere around +2-3 dBmV). My modem was plugged in directly after a single 2-way splitter where the drop comes into the house. What can be done to get the problem fixed? Charter's techs are near-useless.
Thanks for any help,
Brian