US Cable Support > Mediacom > [IA] Mediacom usage meter not working

[IA] Mediacom usage meter not working

There are some issues being worked out with the system. Usually just logging out and trying again later will result in the proper amount being listed. If you are still having an issue after that I can get this reported.

I just checked my usage via the Mediacom site, and it shows a cap of 250GB/month. I have had Mediacom HSI for years, and have made no changes. I thought existing customers were grandfathered in with no usage caps.

They are unless you made changes after 08/01/2012. If not you can ignore that cap.
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I speak for myself, not my employer.

reply to kps246
You are grandfathered in currently. I don't see any internet changes to your account since August 1st. The number is just there to show what the allowance would be if you had your current level of service under the new plans.

Thanks

You are welcome.

reply to MediacomChad

I just checked it from our admin portal and it is not showing 4.9G but slightly more. Can you check yours?

I just checked now. Here is what it reads:

1% used 99% left with 31 days remaining this month
4.9 GB of 250 GB used
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The bitterness of poor quality lingers longer than the sweetness of low cost. (usually)

reply to Radio_Guy
It doesn't even have my current 50M down speed listed. It says I'm on 20M speed package ....lol.

reply to MediacomChad
Another clue to the puzzle. Below the usage meter is this statement:

"Data usage above as measured by Mediacom as of 10/2/2012 19:19. Note that recent usage may not be included in this amount due to routine or other delays in data usage aggregation and reporting."

A two and a half month delay in data usage aggregation and reporting seems a little excessive to me.
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The bitterness of poor quality lingers longer than the sweetness of low cost. (usually)

reply to MediacomChad
Here is what it says today. MediacomChad, could you please check and see if it matches what you see through your portal?

1% used 99% left with 29 days remaining this month
4.9 GB of 250 GB used
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The bitterness of poor quality lingers longer than the sweetness of low cost. (usually)

We are aware of the delay in reporting and are working to make sure it updates to the correct amount.

It's been over a month since I last posted about this and I am still getting out of date numbers as of this morning:

1% used 99% left with 20 days remaining this month
4.9 GB of 250 GB used

"Data usage above as measured by Mediacom as of 10/2/2012 19:19. Note that recent usage may not be included in this amount due to routine or other delays in data usage aggregation and reporting."

Mediacomchad - Where are we at with getting this going again?
Thanks.
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The bitterness of poor quality lingers longer than the sweetness of low cost. (usually)

I am still working on this issue.

reply to Radio_Guy
Radio_Guy, are you seeing any differences to updates on the usage meter now? We've received some updates from the management team in charge of this and I'm able to confirm that the admin portal is properly syncing with network usage seen at the headend. Are you getting updates through the end user meter now?

I don't think so. Here is what the usage meter page shows today:

1% used 99% left with 14 days remaining this month
4.9 GB of 250 GB used

Data usage above as measured by Mediacom as of 10/2/2012 19:19. Note that recent usage may not be included in this amount due to routine or other delays in data usage aggregation and reporting.

reply to Radio_Guy
Thanks! I had one of my agents attempt to contact you via phone yesterday, so please disregard if you had a missed call from an unfamiliar number.

It seems that overall, this is a display issue on the end user side of the meter, in that case. If you wouldn't mind, could you IM me the login info you use to check the meter? This should be your Mediacom email address and password. I'm going to be having that management team go through some other options and it would be helpful for them to check the results from the user side.
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MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/

IM sent.

Sorry I ignored the call. It was from a blocked number.