dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
3794
share rss forum feed

rfnut
Premium
join:2002-04-27
Fisher, IL
kudos:2
reply to MediacomChad

Re: [IA] Mediacom usage meter not working

Are you really asking for this persons password? Even for the reasons stated, I would not be comfortable with this.



bulletsam

join:2008-04-08
Charleston, IL

Ditto. Never give out passwords, period. I can't believe he/they even asked for it.


GLIMMER

join:2004-01-17
Fisher, IL
reply to rfnut

really what is chad going to do with the password? to me if they ask change it to some random thing then give it to them



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:114
reply to Radio_Guy

Thank you, Radio_Guy. This is so I can test usage meter reporting on the end user side personally. Once we get this squared away this can be changed up from here: »ihelp.mediacombb.net/iHelp/ with your current credentials. It can also be changed via the preferences tab from the webmail system.



Anonymous
Premium
join:2004-06-01
IA
kudos:2
reply to rfnut

said by rfnut:

Are you really asking for this persons password? Even for the reasons stated, I would not be comfortable with this.

You do realize they can reset/suspend any account if they wanted to?
--
I speak for myself, not my employer.


Radio_Guy
Field Engineer
Premium
join:2010-01-20
Clive, IA
reply to rfnut

said by rfnut :
Are you really asking for this persons password? Even for the reasons stated, I would not be comfortable with this.

said by bulletsam :
Ditto. Never give out passwords, period. I can't believe he/they even asked for it.
Any other day of the week I would agree. However, I can understand what they are trying to do on their end to get the issue resolved. They will need this information to get the job done right without calling me every 5 minutes asking me "what do you see now". As MediacomChad said, when they are done I can always change the password.

said by GLIMMER :
really what is chad going to do with the password? to me if they ask change it to some random thing then give it to them
It was some random thing to begin with. All good passwords are

As for the original issue, it looks like they are very close, if not finished, getting my problem fixed. My usage meter was updated to this morning, and it seems accurate so far.
--
The bitterness of poor quality lingers longer than the sweetness of low cost. (usually)


bulletsam

join:2008-04-08
Charleston, IL

I'm just really cautious, I guess. I've seen far too many people fall victim to phishing, and compromised/hacked sites, giving out info to people who aren't who they say they are.



mattmag
Premium,ExMod 2000-03
join:2000-04-09
NW Illinois
kudos:3

said by bulletsam:

I'm just really cautious, I guess. I've seen far too many people fall victim to phishing, and compromised/hacked sites, giving out info to people who aren't who they say they are.

I believe anyone who frequents this forum would realize that the Mediacom Chad account is very real and indeed who they say it is.


bulletsam

join:2008-04-08
Charleston, IL

to mattmag
So you're basically saying any forum that you frequent can't have accounts compromised. Really?



mattmag
Premium,ExMod 2000-03
join:2000-04-09
NW Illinois
kudos:3

said by bulletsam:

to mattmag
So you're basically saying any forum that you frequent can't have accounts compromised. Really?

No, I did not.

rfnut
Premium
join:2002-04-27
Fisher, IL
kudos:2
Reviews:
·Mediacom
reply to Anonymous

said by Anonymous:

said by rfnut:

Are you really asking for this persons password? Even for the reasons stated, I would not be comfortable with this.

You do realize they can reset/suspend any account if they wanted to?

There is a huge difference between an administrative action such as above and accessing someones account and testing various things. NO ONE who has the capability of actually accessing the account NEEDS my password. Period.
If they want to use my account to perform troubleshooting with or without my permission they can change the password themselves and then tell/allow me to reset it myself afterward. This creates the proper accountability of actions. I am not the paranoid type, but if I were in the same situation I would politely give permission for them to use my account as they need. I will not ever provide a password. Probably the DoD IT Admin Security training in me though.

Edit: BTW I trust MediacomChad See Profile. He has performed miracles at times for users here. I still would not give him my password. Trust is not the issue.

k9iua6

join:2004-05-23
Dubuque, IA
kudos:1

I would think a technical shop would have their own set of "customer" accounts, including extra internal modem connections, to be testing any of their changes with. I wouldn't think they'd need to use a real customer account to test this, unless they truly think it is an account configuration issue that might be very unique in its cause and impact. And if so, then they have bigger problems in how they've implemented a monitoring too like this if they expect it to work correctly for everyone.