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saynotofk

join:2012-12-14
reply to Samgee

Re: Acanac Drops the Ball Again

quite frustrating


saynotofk

join:2012-12-14
reply to eeeaddict

I cant tell you why it doesnt work



FiReSTaRT
Premium
join:2010-02-26
Canada

What time did you run that speed test? 7PM to midnight they may throttle their cable subs as low as half speed (it's on their website)


Samgee

join:2010-08-02
canada
kudos:2

said by FiReSTaRT:

What time did you run that speed test? 7PM to midnight they may throttle their cable subs as low as half speed (it's on their website)

That hasn't been put in place yet.


Fergless
Premium
join:2008-04-19
Toronto, ON
kudos:1
reply to saynotofk

I've asked the cable manager to give you a call back, please see the reply to your ticket regarding that. Also you do have the correct modem for 28Mbps.

Can you also please reply to my PM?

Thank you.


saynotofk

join:2012-12-14

Already did


saynotofk

join:2012-12-14

I was also told by 2 or 3 reps on different occasions that I cannot get 28mbps with that modem and I never have


Samgee

join:2010-08-02
canada
kudos:2

said by saynotofk:

I was also told by 2 or 3 reps on different occasions that I cannot get 28mbps with that modem and I never have

They are mistaken, so that needs to be corrected on Acanac's end. Fergless and I use the exact same modem you have and I get those speeds easily.

We were still curious what other 4 modems you have, since cable really hasn't been out long enough for you to have gone through that many.


Fergless
Premium
join:2008-04-19
Toronto, ON
kudos:1
reply to saynotofk

quote:
Already did
There's still one unread PM

saynotofk

join:2012-12-14

I recieved 2 tickets this morning and replied to both
one from xavierw;
and the other from fergusonh;

still no phone call


saynotofk

join:2012-12-14
reply to saynotofk

Still have not received a call from Acanac



Fergless
Premium
join:2008-04-19
Toronto, ON
kudos:1

Any other times they can call? As in between the hours of .......

Thank you.


koreyb
Open the Canadian Market NOW

join:2005-01-08
East York, ON
Reviews:
·VMedia
·Rogers Hi-Speed
reply to elwoodblues

said by elwoodblues:

See I don't get this, I'm running a D2 modem, and still get the full 28mb.

Some nodes, just can't handle anything over 10-15 mb on D2. ISP's need to stop selling D2 modems at this point.. I'm seeing this over and over and have had friends who don't understand the difference get burned by this.


Fergless
Premium
join:2008-04-19
Toronto, ON
kudos:1
reply to saynotofk

Correct Modem: SB6120 Modem

Acanac only sells the Motorola SB5101N DOCSIS 2.0 Modem for the Cogeco (8Mbps) option.

saynotofk has the SB6120



AcanacUser

@distributel.net

I'm also a Acanac user and paying for 28/1 service but never approach anywhere near that. I posted about it in this thread, »Really slow speeds in Acanac (Port Credit).

At this point I'm considering cancelling my service as a customer service call irrespective of the hour is seemingly useless. I can never get hold of anyone.



Acanac Inc
Premium
join:2007-03-05
Mississauga, ON

Please send in a ticket to support to make sure you were set on the correct plan. If you already have a ticket ID please let me know.



AcanacUser

@distributel.net

I've PMed you my ticket number.



ChuckcZar

@teksavvy.com
reply to saynotofk

Re: Acanac Drops the Ball Again

So you live in either brampton or Mississauga.
It's commonplace to receive those speeds in both of those cities on 28/3