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Samgee

join:2010-08-02
canada
kudos:2
reply to saynotofk

Re: Acanac Drops the Ball Again

That's weird, the sb6120 is a doc 3 modem, I use it myself. You're activated on their network so it must have the correct firmware on it too.

It must be a profile problem on Rogers end, I can't imagine they haven't investigated that as being the issue though.



Fergless
Premium
join:2008-04-19
Toronto, ON
kudos:1

SB6120

I use the SB6120 as well without issues.

@saynotofk
Can you PM me your account info and I'll look into it.
What modem did they sell you?

Tks


saynotofk

join:2012-12-14

hang on


markie58

join:2009-04-24
Chateauguay, QC

Out of curiosity can you list for us each of the five modems.


saynotofk

join:2012-12-14
reply to Samgee

Re: Acanac Drops the Ball Again

quite frustrating



Fergless
Premium
join:2008-04-19
Toronto, ON
kudos:1

I've asked the cable manager to give you a call back, please see the reply to your ticket regarding that. Also you do have the correct modem for 28Mbps.

Can you also please reply to my PM?

Thank you.


saynotofk

join:2012-12-14

Already did


saynotofk

join:2012-12-14

I was also told by 2 or 3 reps on different occasions that I cannot get 28mbps with that modem and I never have


Samgee

join:2010-08-02
canada
kudos:2

said by saynotofk:

I was also told by 2 or 3 reps on different occasions that I cannot get 28mbps with that modem and I never have

They are mistaken, so that needs to be corrected on Acanac's end. Fergless and I use the exact same modem you have and I get those speeds easily.

We were still curious what other 4 modems you have, since cable really hasn't been out long enough for you to have gone through that many.


Fergless
Premium
join:2008-04-19
Toronto, ON
kudos:1
reply to saynotofk

quote:
Already did
There's still one unread PM

saynotofk

join:2012-12-14

I recieved 2 tickets this morning and replied to both
one from xavierw;
and the other from fergusonh;

still no phone call



ChuckcZar

@teksavvy.com
reply to saynotofk

So you live in either brampton or Mississauga.
It's commonplace to receive those speeds in both of those cities on 28/3