|reply to AlexE4 |
Re: UltraTV "Video processor reset detected"
I don't know if this will help either of you with the rebooting issue. But I had my gateway replaced several times; 2x just this month because mine would reboot every five minutes (frustrating to say the least). I finally determined I had some update to my Kaspersky Internet Security software just before the last 'episode' started, it would only happen when my laptop was on surfing the net, etc.; not anyone elses; but would keep doing it even if I shut off my computer. I uninstalled that software; and so far it has been since Monday, and no resets at all (except one I had to do to restore VOD service) but nothing on its own. I don't know if somehow something in the antivirus software was causing it for sure; but consideirng it hasn't happened at all since I removed it; I'm really leaning toward it. I'm not 'techy' enough to know why this might happen; but thought I would share in case it is of any help to anyone else. The WOW tech and the 'NOC' or whatever they are called he talked to that was last here assured me there was no way the antivirus would be causing that; but since it has been uninstalled and it hasn't happened once, I'm really thinking it does/did.
said by zwendyjo:If it works...hopefully you installed another Antivirus. If not, try Microsoft Security Essentials.
I don't know if somehow something in the antivirus software was causing it for sure; but consideirng it hasn't happened at all since I removed it; I'm really leaning toward it.
|reply to zwendyjo |
Antivirus is definitely not the issue. I run Microsoft's Security Essentials, and I've had both the gateway and the receivers reset, even when the computer is shut down for the evening.
Tonight it's happened twice within 5 minutes...getting very annoyed...