reply to AngryDallas
Re: AT&T is a bunch of F******* Liars! Angry, calm down or you're gonna blow a gasket.
I don't disagree w/ you, but sometimes (in spite of what a incompetent CSR told you), it often takes a couple billing cycles for all price changes, credits to show up on bill. they don't send out corrected bills for a bill that's already been printed/ sent. They wait till following bill to make corrections (if it's gonna happen).
I'd drink a beer or meditate or take a zanax & wait till next bill.
If you must talk to retention now, saying "Terminate Service" always worked for me when "auto guy" asks what you want, It'll route you to retention. Then ask if they work in the retention dept. And get their name.
And calm down, be polite but firm when you talk to them. Make notes of everything they say. Get a conf. #. Be polite. You may want to change your 1st name to Happy Dallas, or something.