let the speculation begin! - Time Warner Internet Services

Author	All Replies
DataRiker Premium join:2002-05-19 00000 1 edit	reply to motorola870 Re: let the speculation begin! I'm in Kansas City and after our upgrade 2 weeks ago, my speeds are horrendous. I'm on 20/1 and get 6/1 during peak times ( even worse right after the upgrade, 0.5/1 with 300+ms pings ) 100mbit/s is a pipe dream for Time Warner in this area.
	to forum · permalink · 2012-12-15 23:27:32 ·
motorola870 join:2008-12-07 Arlington, TX kudos:1 Reviews: ·Time Warner Cable	said by DataRiker: I'm in Kansas City and after our upgrade 2 weeks ago, my speeds are horrendous. I'm on 20/1 and get 6/1 during peak times ( even worse right after the upgrade, 0.5/1 with 300+ms pings ) 100mbit/s is a pipe dream for Time Warner in this area. they will have to do node splits I am sure have you made sure something is not wrong on your end? Have you complained?
	to forum · permalink · 2012-12-16 00:00:00 ·

motorola870 join:2008-12-07 Arlington, TX kudos:1	reply to DataRiker you wouldn't happen to only have a DOCSIS 2.0 modem would you? that would make a difference as you are less likely to have congestion if you have a DOCSIS 3.0 modem.
	to forum · permalink · 2012-12-16 00:01:38 ·
DataRiker Premium join:2002-05-19 00000 2 edits	reply to motorola870 Yes I complained. Yes I have a DOCSIS 2 modem. That should not mean I can't get even half of my advertised speeds. Before the upgrade I got a rock solid 15/1 day or night. I can't believe I'm saying this, but I'm considering ATT DSL, as they offer 6 meg service here.
	to forum · permalink · 2012-12-16 00:27:22 ·
motorola870 join:2008-12-07 Arlington, TX kudos:1	no you can't buy a VoIP modem but you can buy a SB6141 or Zoom 5341J and have TWC turn the internet off on VoIP modem and put 2 way a splitter in and you would actually have the $4 modem fee removed.
	to forum · permalink · 2012-12-16 00:38:50 ·
DataRiker Premium join:2002-05-19 00000	said by motorola870: no you can't buy a VoIP modem but you can buy a SB6141 or Zoom 5341J and have TWC turn the internet off on VoIP modem and put 2 way a splitter in and you would actually have the $4 modem fee removed. Yea, I removed my comment after I realized this. Its absolutely ridiculous. I think its better at this point to just jump ship. My speeds are back up a little, but my pings are too high.
	to forum · permalink · 2012-12-16 00:42:15 ·
swintec Premium,VIP join:2003-12-19 Alfred, ME kudos:4	reply to DataRiker What is the model of your modem? Is it even on there supported list anymore? -- Usenet Block Accounts \| Unlimited Accounts
	to forum · permalink · 2012-12-16 00:53:24 ·
DataRiker Premium join:2002-05-19 00000	Good question. Its a Motorola surboard SBV5220
	to forum · permalink · 2012-12-16 00:56:02 ·
swintec Premium,VIP join:2003-12-19 Alfred, ME kudos:4 Reviews: ·RapidVPS ·Sprint Mobile Br.. ·VoicePulse ·RoadRunner Cable	said by DataRiker: Good question. Its a Motorola surboard SBV5220 Does not appear it is supported any longer. »www.timewarnercable.com/en/resid···dem.html If you are renting it, swap it out for no charge. Maybe even ask for a separate unit for HSI and then just keep your phone adapter. EDIT- Actually, being a combo unit maybe it wouldnt show on the approved device list. -- Usenet Block Accounts \| Unlimited Accounts
	to forum · permalink · 2012-12-16 01:13:19 ·
antdude A Ninja Ant Premium,VIP join:2001-03-25 United State kudos:4 Reviews: ·RoadRunner Cable	reply to motorola870 said by motorola870: you wouldn't happen to only have a DOCSIS 2.0 modem would you? that would make a difference as you are less likely to have congestion if you have a DOCSIS 3.0 modem. Is that only during peak hours? I have an old Ambit/Ubee U10C018 cable modem. It is slower during peak hours. I assume everyone is hogging the faster speeds since the speed upgrades.
	to forum · permalink · 2012-12-16 01:55:53 ·
thorin join:2007-11-08 Liberty, MO Reviews: ·RoadRunner Cable	reply to motorola870 said by motorola870: said by DataRiker: I'm in Kansas City and after our upgrade 2 weeks ago, my speeds are horrendous. I'm on 20/1 and get 6/1 during peak times ( even worse right after the upgrade, 0.5/1 with 300+ms pings ) 100mbit/s is a pipe dream for Time Warner in this area. they will have to do node splits I am sure have you made sure something is not wrong on your end? Have you complained? With every single speed tier getting a significant bump its even more important to have a docsis 3 modem/mta. They can even mail you one no charge. Until you get one the problems will more than likely continue. 100meg isn't really a pipe dream IMO with D3.
	to forum · permalink · 2012-12-16 09:59:01 ·
nephipower join:2012-02-20 San Antonio, TX	reply to antdude Like Motorola870 said you are much less likely to have problem with DOCSIS 3.0 because with 2.0 you are only relying on one single channel. So if that channel gets congested then you get speed slow downs. However with DOCSIS 3.0 and TWC you are going to have at least 4 downstream channels so if one is more congested they can utilize other channels that are not as congested. So all 4 together they are able to get constant and consistent speeds. You can still have speed problems but it is a lot less likely. That is why you can see HUGE changes in performance going from a DOCSIS 2.0 modem to a 3.0 one. If you are already in a good service area for 2.0 then you won't really see any real difference. In some cases you might see performance decrease because Powerboost only works with 2.0.
	to forum · permalink · 2012-12-16 11:43:08 ·
antdude A Ninja Ant Premium,VIP join:2001-03-25 United State kudos:4 Reviews: ·RoadRunner Cable 2 edits	said by nephipower: Like Motorola870 said you are much less likely to have problem with DOCSIS 3.0 because with 2.0 you are only relying on one single channel. So if that channel gets congested then you get speed slow downs. However with DOCSIS 3.0 and TWC you are going to have at least 4 downstream channels so if one is more congested they can utilize other channels that are not as congested. So all 4 together they are able to get constant and consistent speeds. You can still have speed problems but it is a lot less likely. That is why you can see HUGE changes in performance going from a DOCSIS 2.0 modem to a 3.0 one. If you are already in a good service area for 2.0 then you won't really see any real difference. In some cases you might see performance decrease because Powerboost only works with 2.0. Can you define good service area? Is that uptime? If so, then yes, it is fine. To me, yeah it works well during non-peak hours like right now at 9 AM PST: 1.7-2.0 mB/sec from Steam. During peak hours, I noticed download speeds can go down to about 200 kB/sec. Does TWC have DOCSIS3 modems for those with digital phone service? I think my parents still use a DOCSIS2 cable modem (Arris TM502G) from its summer's installation.
	to forum · permalink · 2012-12-16 12:00:55 ·
DataRiker Premium join:2002-05-19 00000	Yes I have phone service too. They will not send out a new modem unless something is wrong with this one. I might try the direct forum and see what they say.
	to forum · permalink · 2012-12-16 12:10:16 ·
swintec Premium,VIP join:2003-12-19 Alfred, ME kudos:4 Reviews: ·RapidVPS ·Sprint Mobile Br.. ·VoicePulse ·RoadRunner Cable	said by DataRiker: Yes I have phone service too. They will not send out a new modem unless something is wrong with this one. Cant you stop by a local office? -- Usenet Block Accounts \| Unlimited Accounts
	to forum · permalink · 2012-12-16 12:13:13 ·
thorin join:2007-11-08 Liberty, MO Reviews: ·RoadRunner Cable	reply to antdude said by antdude: said by nephipower: Like Motorola870 said you are much less likely to have problem with DOCSIS 3.0 because with 2.0 you are only relying on one single channel. So if that channel gets congested then you get speed slow downs. However with DOCSIS 3.0 and TWC you are going to have at least 4 downstream channels so if one is more congested they can utilize other channels that are not as congested. So all 4 together they are able to get constant and consistent speeds. You can still have speed problems but it is a lot less likely. That is why you can see HUGE changes in performance going from a DOCSIS 2.0 modem to a 3.0 one. If you are already in a good service area for 2.0 then you won't really see any real difference. In some cases you might see performance decrease because Powerboost only works with 2.0. Can you define good service area? Is that uptime? If so, then yes, it is fine. To me, yeah it works well during non-peak hours like right now at 9 AM PST: 1.8-2 mB/sec from Steam. During peak hours, I noticed download speeds can go down to about 200 kB/sec. Does TWC have DOCSIS3 modems for those with digital phone service? I think my parents still use a DOCSIS2 cable modem (Arris TM502G) from its summer's installation. Here at least they have two different D3 phone modems. Arris tg862/852 and a Ubee model.
	to forum · permalink · 2012-12-16 12:24:05 ·
antdude A Ninja Ant Premium,VIP join:2001-03-25 United State kudos:4 Reviews: ·RoadRunner Cable	Here at least they have two different D3 phone modems. Arris tg862/852 and a Ubee model. I wonder why TWC installer guy didn't give them a DOCSIS3 cable modem! That means, they have to replace the modem just for it. Argh! IIRC, faster speed packages would require it too.
	to forum · permalink · 2012-12-16 12:37:39 ·
bluepoint join:2001-03-24	TWC didn't mind going back and forth, they have plenty of $ to waste.
	to forum · permalink · 2012-12-16 13:10:59 ·
nephipower join:2012-02-20 San Antonio, TX	reply to DataRiker said by DataRiker: Yes I have phone service too. They will not send out a new modem unless something is wrong with this one. I might try the direct forum and see what they say. Seriously man how is not having slow internet not something that is wrong with your service. Like other have mentioned go to your local service station and get your modem swapped out for a DOCSIS 3.0 modem. Or you can go buy your own modem and avoid the rental fee. So seriously you need to go do that before complaining more about your internet not working. Lots of people have problems with old modems.
	to forum · permalink · 2012-12-16 16:30:43 ·
DataRiker Premium join:2002-05-19 00000 4 edits	I have already requested a new modem on the phone and was told this modem is correct for my service. If a DOCSIS3 modem is required for their service they should have given me one. As for driving to get another, standing in line, and explaining to some unhappy employee why i need a new modem ( and probably get the same model anyway), that does sound tempting.
	to forum · permalink · 2012-12-16 22:54:07 ·

US Cable Support > Time Warner Internet Services > let the speculation begin!

Re: let the speculation begin!