Inside Insight → [Speed] Very slow speeds in Louisville (40241)

Same issue in 40165 (Shepherdsville).

Same issues speeds drop after 6pm to a sluggish 3megs. Seems like over utilization

It is, and Insight is aware of it, claims there's red tape preventing them from resolving it. At least that's the line their feeding up here in Columbus.

Same here in the Highlands. Tech spent two hours on Saturday replacing everything, but no luck. Still seeing 3-12mb on service that's supposed to be 20.0. I'm just going to keep calling and having them send out techs until they fix the root cause.

Just called. Talked to a tech. She advised that there "Known Utilization Issues" in my area. She advised that they've been told "not to send techs out" and an ETA on the fix was not able to be provided. Asked to speed to a Supervisor. Supervisor also advised the same thing and could not give me an ETA on when it will be fixed.

I asked if she could escalate the issue to someone who could give me a date. She said she would try, but nobody likely knew. I asked her for a refund for my service for the past three weeks. She obliged (we'll see if it makes it to my bill) and said she would try to escalate the issue.

I would suggest anyone with the same issue to call and demand a refund to light a fire under their behinds. I hate to say it, but Insight isn't going to fix the issue until they feel it in their wallet.

Hopefully I can give you all some hope. I called on Monday and had them send a tech out on Tuesday. I already knew it would be a contractor who would not be able to fix the problem, but that's not why I had them come out. All I wanted was for the tech to use his own netbook to verify that my equipment was not the problem and that my signals were excellent. This went the way I wanted it to and when he called his dispatch at the end he was told that there were already 3 other techs in my area with the same issue and that it was Insight's issue.

Two hours later and Insight had silently resolved the issue. I was moved from the 74.*.*.* range to one I haven't seen before, a 96.*.*.*. I have never had more stable speeds than I have since then.

I feel like you're all really going to have to rely on the speed issues trending enough in your areas to have anything done. If you've got a neighbor with Insight and can convince them to call it in, I'd do it.

I wish you all good luck on this, as the speeds were horrid.

Hi, I work for Insight Communications in the technical support center. I have read your post and would like to help; however, because you are an anonymous user I am unable to private message you. If you would like help with your issue please send us a message or you can contact us through your local office or enter our online chat at: »helpchat.insightbb.com/n ··· ion=1000. We are very sorry that you are experiencing problems with your service and look forward to hearing from you.

Sincerely,

Insight Broadband Technical Support

Hello. I thought I was logged in under my registered user ID, but who knows.

I actually called Insight and they sent two techs out - they were actual Insight employees. They replaced some cabling and splitters and had looked into replacing my router, but the new router was worse off than the original, so they put it back. They verified that the speeds coming out of the cable modem were consistent around 22Mbps down, but the router was more inconsistent. They moved my router to a different channel (I live in an apartment so I was using the same channel as about 10 people around me).

So far my speed has been better. However, the techs did mention that for the best experience I may want to consider replacing the router I'm renting from them with a more top-of-the-line router.

So, I think I'm good for now.....

I'm still seeing the slow speeds here in the highlands. Usually around 3mbps in the evenings. Sometimes slower. I've called a couple more times and I'm still getting the same vague answers.

Insight Tech: I live in the 1600 block of Shady Lane in 40205. When will my issues be resolved? I would prefer that you post publicly so others in the area are aware of the ETA.

Hi, I work for Insight Communications in the technical support center. I have read your post and would like to help; however, because you are an anonymous user I am unable to private message you. If you would like help with your issue please send us a message or you can contact us through your local office or enter our online chat at: »helpchat.insightbb.com/n ··· ion=1000. We are very sorry that you are experiencing problems with your service and look forward to hearing from you.

Sincerely,

Insight Broadband Technical Support

I had the same thing told to me. My 30.0 connection has been all over the place connection wise. I hadn't had any issues until the last couple months and haven't bothered to call in about it.

I called today and they looked at my signals and everything and said it was great but then looked at a list on which server I was and I was told that I am on a server with a known issue and no ETA on when it will be resolved. My speeds are anywhere from 1Mbit to 30Mbit at any given time.

Just got off the phone after experiencing and recording avg speeds of ~6Mbps over 4 day period (paying for 20Mbps). My address, and, from what I gathered, most of Louisville is currently in a known speed issues zone and has been for the last couple months with no ETA on a fix. I was given apologies, and a quarter-month's credit.

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