US Cable Support > Cox HSI > E-mail POP access down?

E-mail POP access down?

Re: [VA] E-mail POP access down?

Ahhh! Seems like I should like Cox on FB!

Thanks for letting me know.

reply to dlarkin_dc
Its been dead for me for a couple of hours the email is getting seriously unreliable

reply to dlarkin_dc
My last mail was 6.30pm (12/14) so it's been out about 6hrs now.

I know of two mails that have been lost (that I never got) this week and two outages this week.

Obviously something serious is going on, but I'd appreciate a heads up if there's maintenace or an outage...

Now we sit and wait.
--
Cox Preferred HSI 12/5~SB6120~Grandstrem HT502~E4500
OTA (...and proud of it!)
VOIPo

Down for me too in the Hampton Roads area.

reply to dlarkin_dc
It's down here for many hours also.

Still down in Omaha.

reply to dlarkin_dc

reply to dlarkin_dc
Not that it helps those who are having problems, but it's working in SoCal.

reply to dlarkin_dc
I've had no e-mail since roughly 6:00pm (eastern). I don't use it for business use so its not critical but the past couple of weeks its been very sporadic to the point I might have to just move to something else.

Still down this morning. Cox site says
"Some Cox customers are continuing to experience an outage with their Cox email service this morning. Restoring service remains our top priority and Cox technicians are making progress in this effort. We sincerely apologize for the inconvenience this has caused. Our next update will be at 8 a.m. ET if services are not restored by then."

reply to dlarkin_dc
I also have not been able to get into POP3/SMTP or webmail since last evening...

reply to dlarkin_dc
Some people may need their primary email to pay bills and other things.

Just spoke with Cox technical service a few minutes ago. Explanation was that they are having to change out a failing server. The outage was said to be national. They expect to be back on line at 9am.

Thanks for info about est time of repair. No Cox email in Oklahoma City since yesterday afternoon.

I hope it is really fixed by 9am but they have it up saying it will be this evening...

"Cox customers are continuing to experience an outage with their Cox residential email service this morning. Cox Business services are not affected. Restoring service remains our top priority and Cox technicians are making progress in this effort. Unfortunately, we estimate at this time service may not be restored until this evening. We sincerely apologize for the inconvenience this has caused. We will continue to provide regular updates throughout the day."

reply to dlarkin_dc
Connection problems this morning in OC.

I just called Cox in Oklahoma City - a Cox representative told me email will not be restored until tomorrow (Sunday) - what a way to run an ISP!

They could have said not until next year. Maybe the want to run tests or need to replace hardware and test that.