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BillRoland
Premium
join:2001-01-21
Ocala, FL
kudos:3
Reviews:
·Cox HSI
reply to dlarkin_dc

Re: E-mail POP access down?

I find it interesting that Outlook reports two different errors for two different Cox email accounts. For one e-mail it says "The operation timed out waiting for a response from the receiving (POP) server," the other e-mail says "The e-mail server rejected your login."

This is pure speculation on my part, but my guess is we're not looking at hardware failure, but some kind of update that was rolled out and started acting flaky, so they tried to roll it back and that's when everything went down the sewer. What we're waiting on now is for the vendor to figure out how to get it back working.
--
Ron Paul 2012 »www.ronpaul2012.com
Beyond AM. Beyond FM. (((XM)))



chip89

join:2012-07-05
Independence, OH
reply to ajwees41

Re: [VA] E-mail POP access down?

You think they would of fought to put more backups in then just one system.



KahunaNui

join:2000-05-01
Fayetteville, AR
Reviews:
·Cox HSI
reply to No_Strings

said by No_Strings:

I've never seen a full, factual, detailed accounting of a major outage by a large company.

Ditto that - after 25 years doing this.

sullyguy

join:2011-08-25
Centreville, VA
reply to dlarkin_dc

Re: E-mail POP access down?

More thorough status up now - no intimate details but at least a lot more info.



dlarkin_dc

join:2009-08-24
Alexandria, VA
reply to KahunaNui

Re: [VA] E-mail POP access down?

Yeah, it's a dream.

"...an issue within the email storage platform that supports Cox Residential Email" leaves a lot to interpretation but it might be as much as we ever get.



BillRoland
Premium
join:2001-01-21
Ocala, FL
kudos:3
Reviews:
·Cox HSI

said by dlarkin_dc:

Yeah, it's a dream.

"...an issue within the email storage platform that supports Cox Residential Email" leaves a lot to interpretation but it might be as much as we ever get.

I'd imagine you're right, I doubt we'll get anything clearer than that.
--
Ron Paul 2012 »www.ronpaul2012.com
Beyond AM. Beyond FM. (((XM)))

betterdan

join:2002-03-20
Portsmouth, VA
Reviews:
·Cox HSI

1 edit
reply to dlarkin_dc

Re: E-mail POP access down?

I am in the Hampton Roads area of Virginia and I am now able to log into my email using Windows Live Mail without an error. I also have 3 emails in my inbox from this weekend. 2 show received yesterday and 1 is showing received today at around 12:21 am.
I can also log into my email via the Cox web mail site which I couldn't do yesterday or earlier today.
So it looks like they finally are bringing things back up.

Edit: They just updated the page and are saying this now...

"As of 6:00 pm ET, service restoration efforts are progressing. The system is beginning to come back online. Service could be intermittent as we work to fully recover. Some customers may be able to access emails starting tonight. This is a lengthy process and we still do not know when service will be restored for all customers. Once your email access is restored, you will immediately be able to send and receive new messages.
Currently, all messages that have been received since Friday are queued in our system and we anticipate delivering messages to customers on a rolling basis as we bring the platform back online. Your queued emails will arrive gradually and may not be delivered in chronological order. You may continue to receive these queued emails over the course of several days after your service is restored.
We are happy to share this positive progress with you and will remain steadfastly focused on this effort until fully resolved. We deeply regret the impact this has had, especially at a time when many customers are busy preparing for holiday celebrations with their families and friends. Please check back for another update at 9 p.m. ET."



digiblur
Premium
join:2002-06-03
Louisiana
reply to dlarkin_dc

Re: [VA] E-mail POP access down?

said by dlarkin_dc:

Some get billed through e-mail. That is, the invoice arrives by e-mail and there's a link to the service provider's site for a secure pay.

Yes, but you should always keep the website addresses to bills you are responsible for. Plus there are other alternative methods.


Ender3rd

join:2001-07-15
Connecticut

1 edit
reply to dlarkin_dc

Re: E-mail POP access down?

According to the Facebook page people in Virginia, Nebraska and Kansas are reporting that they are now receiving email. Others (including myself) can now access their primary email account. It appears Cox is beginning their "rolling access" to accounts.
--
Politicians are the only people in the world who create problems and then campaign against them. (Charlie Reese)



critarp

@cox.net

Nope, still no email in Hampton Roads. Worst provider ever.


ajwees41
Premium
join:2002-05-10
Omaha, NE
reply to Ender3rd

Yep working, but slow retrieval in Omaha



MarkRH
Premium
join:2005-02-08
Oklahoma City, OK
reply to dlarkin_dc

Looks like pop.east.cox.net is still down for the count (Oklahoma City). Timing out in Thunderbird. I only get email sent from Cox there so it doesn't affect me much. Haven't tried sending email, however.

Back during the days when I was moving around so much (dial-up) and changing ISPs somewhat frequently, I set up a separate email service so I'd have a consistent email address and I would only have to change the forwarding email address in that one spot rather than update my email in a bazillion places. I'm still using it.



SoonerAl
Premium,MVM
join:2002-07-23
Norman, OK
kudos:5

said by MarkRH:

Looks like pop.east.cox.net is still down for the count (Oklahoma City). Timing out in Thunderbird. I only get email sent from Cox there so it doesn't affect me much. Haven't tried sending email, however.

Back during the days when I was moving around so much (dial-up) and changing ISPs somewhat frequently, I set up a separate email service so I'd have a consistent email address and I would only have to change the forwarding email address in that one spot rather than update my email in a bazillion places. I'm still using it.

FWIW...

I am now receiving email on our two Cox POP accounts. We are in the OKC market...

johnburns

join:2004-10-14
Oklahoma City, OK

Likewise here - in Oklahoma City, I am receiving email for 2 accounts - tho i'm not sure all of it has been processed yet. Anyway, it's up.



dlarkin_dc

join:2009-08-24
Alexandria, VA

1 edit
reply to dlarkin_dc

I can now logon, get e-mail from Friday, Sunday and messages coming thorugh that are sent today. Still have a gap for Sunday mails.

UPDATE: Seems, just as Cox have on their alert update, the weekend mail is trickling in.



BillRoland
Premium
join:2001-01-21
Ocala, FL
kudos:3
reply to dlarkin_dc

I'm now getting e-mail as far back as last WEDNESDAY that is starting to show up.



dlarkin_dc

join:2009-08-24
Alexandria, VA

Maybe my mid-week lost mails will show up!



al_snow

@cox.net

i'm happy everything working although i had to call for password reset
and my hold time wait was short.so all is well and i will have to stay with outlook from cox too much to change. thanks for you guys info. okla city/moore area



dlarkin_dc

join:2009-08-24
Alexandria, VA
reply to dlarkin_dc

Yeah, I just got a mail from Friday. Well, everyting is going according to the plan/alert message from Cox.

Time to un-pin this thread?