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This is a sub-selection from No 15/2 speeds to new customers, sorry


chachster
Premium
join:2002-08-07
Westerville, OH
reply to adam1991

Re: No 15/2 speeds to new customers, sorry

Actually I am getting 15/2 speeds even though my bill lists my internet as 15/1, so it could be that the reviewer is getting those speeds. I've had 15/2 speeds since I had it installed end of September.


AlexE4

join:2006-12-16
Park Ridge, IL
True, it's advertised as 15/1 but it seems as though most people, including myself, receive 15/2.

adam1991

join:2012-06-16
Columbus, OH
Well, just to let you know. When your u/l speed drops to 1 Mbps, don't scream and yell.

For awhile, those of us who got grandfathered to 15/2 were getting only 15/1; after some investigation by WOW Dan (and insistence by CS that "there's no 15/2, therefore you're getting the correct product"), he found the glitch and restored us.

He may have actually had to set everybody to 2 up, and/or it may be a mistake that will be caught.

Just so you know.

mogamer

join:2011-04-20
Royal Oak, MI
said by adam1991:

Well, just to let you know. When your u/l speed drops to 1 Mbps, don't scream and yell.

For awhile, those of us who got grandfathered to 15/2 were getting only 15/1; after some investigation by WOW Dan (and insistence by CS that "there's no 15/2, therefore you're getting the correct product"), he found the glitch and restored us.

He may have actually had to set everybody to 2 up, and/or it may be a mistake that will be caught.

Just so you know.

I only had 8/1 and upgraded to 15/1 when 8/1 was being phased out. I received the 15/2 upgrade when it happened. So I believe that most customers probably got it.
This is a sub-selection from No 15/2 speeds to new customers, sorry