dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
2765
share rss forum feed

sharkyyoung
Premium
join:2012-03-15
Reno, NV
reply to C0RR0SIVE88

Re: [HN9000] I'm a BAD boy, Again, Go Figure!

Why not, nothing else gets done to fix problems so remove them.

janedeaux

join:2012-02-15
Yazoo City, MS
reply to sharkyyoung
I asked on the community forum if anyone could tell me what beam I'm on. Snow requested a case #. What a crock!


gwalk
Premium
join:2005-07-27
West Mich.
Why is that NOT a surprise !
It looks like they have hired a new deleter, Suz or something like that.

The changelog is larger than the posts.


diablo1892
R.I.P. Donald Lee Wise

join:2011-04-21
Friendly, WV
kudos:1
said by gwalk:

The changelog is larger than the posts.


silbaco
Premium
join:2009-08-03
USA
reply to nedriv
Snow apparently was not told how to properly deal with customers. Silencing them is always the worst way to handle customers, even if they are unruly which I have seen very few of on the community forum.

Bit of a shame really. The community forum has a lot of potential, being public.

sharkyyoung
Premium
join:2012-03-15
Reno, NV
Its funny how on the community forum it use to be send us your information and they provided a link, and now its WHATS YOUR CASE#!

smokey92070

join:2012-12-19
Santa Ysabel, CA
I submit a valid case number and still get very little action. The camel's back is just about at the breaking point.


C0RR0SIVE88

@direcway.com
reply to sharkyyoung
Honestly, straight up asking for a case number is the quickest and easiest way for the to access the users account information... Otherwise they have to depend upon emails that never make it anywhere and so on...

But, if you don't have one, sometimes they will ask you to email the account info and such... Though, that is very rare now in days.


diablo1892
R.I.P. Donald Lee Wise

join:2011-04-21
Friendly, WV
kudos:1
Reviews:
·Frontier Communi..
·HughesNet Satell..
reply to nedriv
So if its just "give me your case number, give me your case number" for everyone and no action is being taken then why keep the community webpage up? Why continue to ban and delete negative posts when instead you can take down the website and just forget it? Why continue to go through so much frustration and headackes?
--
HT1000/ BeamID 32/ Power Max plan/ 4 pcs on a D-Link wired router/ wireless D-Link router with password
Support only the gaming company's that matter the most, pay for something that actually is worth buying or has a good reason for how much it's worth.

marsh_0x

join:2006-04-25
Tomahawk, WI
reply to C0RR0SIVE88
Ditto, agree with using case numbers seems logical so not DSS numbers don't flirt around for me to play with haha.

Have you noticed the new plants to brag about Gen4 ?
And the rising new stars, or Champs, the stars are a rising.

I didn't make round 1 for Jupiter testing, thank goodness but I know much more tho the Non-Disclosure Agreement is touchy.
Hi C0RR0SIVE88 dam hard for me to bite the tongue...


gwalk
Premium
join:2005-07-27
West Mich.
One of the new plants that had been raving about Hughes had one of his posts removed. He is now on a quest to spread the word about censorship & Hughes.

I guess it all depends on who's ox is getting gored.


gwalk
Premium
join:2005-07-27
West Mich.
And the reply:

we remove posts that are purposefully disruptive and those that contain inappropriate language. Please feel free to refer to our guidelines for more details
»legal.hughesnet.com/CommunityG...

As far as our call center support goes all of our support agents have been extensively trained to support all HughesNet products and services. Like many other companies, we utilize a combination of support centers in different locations within and outside the United States to support our customers. We are constantly evaluating and seeking to improve the support experience regardless of how, where, or by whom your inquiry is received. We take your feedback seriously so if you have concerns with a specific agent please post your case so that I may review the notes, take your feedback into consideration and make some decisions about coaching or possible process improvements. We're also continuing to invest in providing customers self-service capabilities to process many routine transactions online and through our automated telephone system. Thank you, Sara

Unrelated but a real Pearl of a post:

when i called monday I got a guy who said his name was James from brownsvill texas so i asked him if he liked the great snow skiing there he said yes, and im sure his real name was not james

That one should be carved in a stone monument for sure.

TexasRebel

join:2011-05-29
Edgewood, TX
Yeah I was given the same spiel and I then retorted.. HNG4 only services the North America region, why the hell should I be talking to a tech in India who doesn't have a damn clue as to what the service is advertised at delivering..


East Texas

@direcway.com
reply to gwalk
Snow skiing in Texas. Now that's funny. Tomorrow is the day that I get Exede. I can't wait. Another one of my friends got it last week and loves it. We shall see. I will have HughesNet for at least 2 more months. So I will be posting and telling y'all the difference in speeds.