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nedriv

join:2006-08-07
Somerset, CA
reply to chances14

Re: [HN9000] I'm a BAD boy, Again, Go Figure!

said by chances14:

hughes has really cracked down on the negative posts ever since the launch of gen 4

it's a shame because when they first launched that forum, they were pretty good about letting people vent and air their frustrations, so long as there was no personal attacks involved

I guess what baffled me was, I didn't think I was being negative. I made a suggestion for HN to be more open to provide users with better status information.

I tried to stay on topic as to whether people were getting the speeds they pay for, and WHAM! My post is history.

I think it's pretty funny. And, I'm not laughing with them but rather ________. Fill in the blank.
--
HN9000 /

marsh_0x

join:2006-04-25
Tomahawk, WI

1 edit
I didn't have any removed posts and was banned anyway, not a clue why ? Boggles my mind and can't get a reply from Sara.

Hi gwalk
I'll return your email soon with some secretive info.
Let's see how fast a HN crawler see's this post, haha they can't remove this one.

Oh yes they monitor here more than their own Community board.

To be continued...


grohgreg
Dunno. Ask The Chief

join:2001-07-05
Dawson Springs, KY
I lasted about 2 weeks there. Even constructive criticism is deleted. The bad part is the moderators typically cite the reason as some vague violation of the forum terms and conditions. Yet the HughesNet community forum no such terms. Several times I followed a hyperlink to the alleged terms, every time it landed on the GetSatisfaction terms and conditions. There was never once a single thing in the GS "Prohibited Conduct" section that was anywhere near being applicable to the Hughes moderators allegation.

So just for the helluvit, I contacted GS customer service. They apologized for the conduct of HugheNet moderators, but said they're just a customer of the GetSatisfaction forum service. GS claims to have no influence over how Hughes moderates their forum, and can't really do anything about the fact that a customer is inappropriately applying the GS terms to any given forum they serve.

So the terms and conditions and prohibited conduct justification that Snow and company cite - actually apply to HUGHES - not to we actual (and former) members. Not only were we censored and banned unjustly, it wasn't even for any legal/legitimate reason !!

//greg//
--
HN7000S - 98cm Prodelin/2w "pure" Osiris - ProPlus - G16/1001H - NOC:GTN - NAT 67.142.115.130 - Gateway 66.82.25.10 - DNS 66.82.4.12 and 66.82.4.8 - Firefox 15/MSIE9 - AV/Firewalled by NIS2012


C0RR0SIVE88

@direcway.com
I am surprised they haven't banned me yet honestly. I have kind of given up trying to help, especially when they keep saying it is consumer end issues and refuse to accept the fact that it's software/bugs on the companies end. I know a few of the engineers are working hard on fixing particular issues, but, it's hard to fix issues when you can't get reliable test data anymore.


grohgreg
Dunno. Ask The Chief

join:2001-07-05
Dawson Springs, KY
said by C0RR0SIVE88 :

I have kind of given up trying to help, especially when they keep saying it is consumer end issues

Yup, their moderators are clearly steeped in the propaganda that nothing is ever Hughes fault. As with their outsourced tech support, I'd be astounded to see proof that any of them has ever actually used the product.

As it is here, my purpose there was to help fellow customers. To my dismay, that help was typically deleted - if it in any way cast Hughes in a negative light. Of course not everything is due to some issue at the customer end. But you wouldn't know that by reading much of what survives there.

//greg//
--
HN7000S - 98cm Prodelin/2w "pure" Osiris - ProPlus - G16/1001H - NOC:GTN - NAT 67.142.115.130 - Gateway 66.82.25.10 - DNS 66.82.4.12 and 66.82.4.8 - Firefox 15/MSIE9 - AV/Firewalled by NIS2012

sharkyyoung
Premium
join:2012-03-15
Reno, NV

1 edit
The only thing that survives there is praise or please supply a case # & speed tests.

janedeaux

join:2012-02-15
Yazoo City, MS
I asked on the community forum if anyone could tell me what beam I'm on. Snow requested a case #. What a crock!


gwalk
Premium
join:2005-07-27
West Mich.
Why is that NOT a surprise !
It looks like they have hired a new deleter, Suz or something like that.

The changelog is larger than the posts.


diablo1892
R.I.P. Donald Lee Wise

join:2011-04-21
Friendly, WV
kudos:1
said by gwalk:

The changelog is larger than the posts.