[NV] cox internet to my modem SB6121 motorola
My motorola SB6121 does not receive conect signal from COX
talked to tech support several times and prety much tried everything last I was told by a tech was that I am missing the customer number off the box the modem came in which I long tosed it,my understanding was they only need the serial # and rhe mac addrress, so I end up getting a modem from COX which I dont like.
Do you know what can be done to fix this? Is the modem the problem? I asked Time Warner if they locked my mac addrress and the answer was no.
any help is appriciated.