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onliner

@cox.net

[NV] cox internet to my modem SB6121 motorola

My motorola SB6121 does not receive conect signal from COX
talked to tech support several times and prety much tried everything last I was told by a tech was that I am missing the customer number off the box the modem came in which I long tosed it,my understanding was they only need the serial # and rhe mac addrress, so I end up getting a modem from COX which I dont like.
Do you know what can be done to fix this? Is the modem the problem? I asked Time Warner if they locked my mac addrress and the answer was no.
any help is appriciated.


nmlobo

join:2002-11-02
Yorktown, VA

The same numbers that were on the box that you tossed are also on the back of the modem.