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vanish1

join:2012-06-29
Allentown, PA

[Speed] Slow Internet in Allentown, PA

Hello,
I have the 15/2 service. Recently I have been noticing lately that I only get about 4 Mbps down at the most. Can someone help troubleshoot the issue?

Encoded Mac: c604a34003edf2421fceb827fdde518a0bbef5aa

Thanks



shadyman777
The Hero of Time
Premium
join:2009-03-02
Bath, PA

Not to sound cliche, but have you tried turning it off and on again? Meaning, have you tried power cycling your equipment? I'm in the Allentown area and the internet seems fine.


vanish1

join:2012-06-29
Allentown, PA

Thanks. I did not do that before. But after I power cycled everything, it still hasn't improved any. I ran a couple of tests just now and I am getting about 3 mbps on an average.


wbertram
Premium
join:2005-08-19
Allentown, PA

Same thing here. Getting 2 to 3 Mbit/sec download. Upload very slow also.

Encoded Mac: 30adf173cae6e7d282ac17220085189f40f37408


negativeduck
Premium,VIP
join:2002-02-14
Centreville, VA
kudos:1
reply to vanish1

Yall are two separate things....
Vanish, sorry for the trouble and slow response I'm fighting a bit of a death plague over here. We've submitted a proposal to the market on this, They saw your message and shot it over to me but being out sick hadn't responded yet.

Web, yours is waiting on equipment to arrive.
--
Bryan Laird
RCN Engineering


vanish1

join:2012-06-29
Allentown, PA

Thank you negativeduck. Hope you feel better.


vanish1

join:2012-06-29
Allentown, PA

I notice a pattern now. The slow bandwidth issue seems to be only during peak hours as others have posted from Lehigh Valley. In non peak hours, i consistently get 10+, but during peak hours I don't get more than 3, if that.

Encoded mac: c604a34003edf2421fceb827fdde518a0bbef5aa


negativeduck
Premium,VIP
join:2002-02-14
Centreville, VA
kudos:1

you actually should have been in better shape they moved things around and that should have fixed it. However after they did that I didn't re-balance the modems *doing that now* hopefully this will improve things.
--
Bryan Laird
RCN Engineering


wbertram
Premium
join:2005-08-19
Allentown, PA

1 edit

Just reporting in with additional Allentown results. I have 15/2 service. Things have been all over the place for 2 weeks. Last nite, was getting as poor as 1/0.2 service. yes 1Mbps down and 0.2Mbps up.

This morning, the download is pretty good, 12 to 16 Mbps, but upload is really poor! Many times the upload speed test will not even finish. Latency in opening a web site is up to 5 to 10 seconds or more.

And the speed test shows all sorts of crazy results, often indicating download of 20Mbps or higher, and upload of 30 to 40 Mbps.

As I said, this has been bad for the 2 weeks over the holidays. It is time to get it fixed.

Maybe RCN could spend the 20% rate increase on some internet maintenance and repair?

Sorry, it's been a frustrating 2 weeks.

Walt

Encoded Mac: 30adf173cae6e7d282ac17220085189f40f37408


vanish1

join:2012-06-29
Allentown, PA
reply to negativeduck

Thanks Bryan. Although, I am not noticing much of a difference. Do you think power cycling the modem and router help?


vanish1

join:2012-06-29
Allentown, PA

Hello negativeduck, I haven't seen any improvement so far. Right now I am getting a paltry 2mbps. Streaming a vimeo video and seeing a lot of buffering. Can you help?

Encoded mac: c604a34003edf2421fceb827fdde518a0bbef5aa


negativeduck
Premium,VIP
join:2002-02-14
Centreville, VA
kudos:1

Thanks, I actually thought this one was tied into other problems with our other thread but since that's been resolved this actually appears to have gotten worse. I've sent a request over to the Local guys to see about getting some immediate relief into here.
--
Bryan Laird
RCN Engineering