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reply to opinionmine

Re: New MyVerizon: The Disappeared.

I placed a upgrade order prior to the cut-over to the new site.

Before the cut-over I could click on the "Order Status" link and see my order details, info about the install process, how to prepare for it, and the ability to re-schedule the appointment.

Now clicking on the same link gives me the confirmed installation date, some dude's smiling happy face with some cute useless graphics, and info on how to watch FiOS TV on the internet before the TV setup. The last part may be useful to a new TV customer, but not to an existing Triple-Play customer.

The new website is terrible. Some parts of it are definitely a step backwards. Less functionality is NOT an improvement.