Topic 'Re: Having read feedback on TekSavvy, perhaps I Rogers better' in forum 'TekSavvy' - dslreports.com

Re: Having read feedback on TekSavvy, perhaps I Rogers better

Thu, 20 Dec 2012 19:07:33 EDT

brad posted :

said by Tx:

I wouldn't say FUD, it is true quite honestly. Voltage will be after Teksavvy users for some time to come. I wouldn't recommend another provider personally but what he said is true

I don't believe moving to another provider will afford you any real protection.

Re: Having read feedback on TekSavvy, perhaps I Rogers better

Thu, 20 Dec 2012 15:55:22 EDT

bt posted :

said by Tx:

That still doesn't change the point of which you're arguing.

That's exactly the point I'm arguing. That Rogers CAN be forced to do things - just not quickly.

Re: Having read feedback on TekSavvy, perhaps I Rogers better

Thu, 20 Dec 2012 15:43:19 EDT

Tx posted :

said by bt:

said by Tx:

You do know teksavvy even acknowledges this to an extent right?

Yep, typically with an added "off to the CRTC to get them to follow through", which (eventually) results in Rogers following through to the minimum they're required.

That still doesn't change the point of which you're arguing. There is no "Yes...but"...

Point is, until something changes, this is how it is.

Re: Having read feedback on TekSavvy, perhaps I Rogers better

Thu, 20 Dec 2012 15:39:08 EDT

bt posted :

said by Tx:

You do know teksavvy even acknowledges this to an extent right?

Yep, typically with an added "off to the CRTC to get them to follow through", which (eventually) results in Rogers following through to the minimum they're required.

Re: Having read feedback on TekSavvy, perhaps I Rogers better

Thu, 20 Dec 2012 15:22:39 EDT

Tx posted :

said by bt:

Bull.

The original text implies that you're relying on good will for Rogers to do their part at all. Which is false. There are certainly timeline issues (48 hour turn-around time on responding to, never mind resolving, an email ticket), but that's not quite the same thing. That is still a problem, but not as extreme as what was implied.

You do know teksavvy even acknowledges this to an extent right?

Re: Having read feedback on TekSavvy, perhaps I Rogers better

Thu, 20 Dec 2012 12:31:23 EDT
bt posted :
said by Tx:
said by bt:
said by HammerofGawd:
And both TS and you are relying on Rogers good will to do their part

Not quite true. You're relying on Rogers good will to do their part promptly. And smoothly, I suppose.

But there are both business agreements and CRTC regulations in place to make sure they (eventually) do their part, regardless of good will.

It is true. Not "quite"..

Bull.

The original text implies that you're relying on good will for Rogers to do their part at all. Which is false. There are certainly timeline issues (48 hour turn-around time on responding to, never mind resolving, an email ticket), but that's not quite the same thing. That is still a problem, but not as extreme as what was implied.

Re: Having read feedback on TekSavvy, perhaps I Rogers better

Thu, 20 Dec 2012 10:01:00 EDT
Tx posted :
said by bt:
said by HammerofGawd:
And both TS and you are relying on Rogers good will to do their part

Not quite true. You're relying on Rogers good will to do their part promptly. And smoothly, I suppose.

But there are both business agreements and CRTC regulations in place to make sure they (eventually) do their part, regardless of good will.

It is true. Not "quite".. Until CRTC does regulate an SLA for support they are no matter how much invested resellers. Even TSI says they "resell" it wholesale.

Don't get me wrong i hate the fact they're labeled resellers i always have with all the money invested in to their hardware, employees etc but it's that support and dispatching issues that set's them back

Re: Having read feedback on TekSavvy, perhaps I Rogers better

Thu, 20 Dec 2012 10:00:16 EDT
crazypants posted : Yora, if you have been reading the threads here you would realize that DSL may not be as reliable as cable. Many of us have been plagued with ongoing speed issues in the evening hours. Unfortunately, TSI wouldn't do anything until the rates are established. Just wanted you to have all the facts if you did consider DSL. Although, it may not happen to you.

Re: Having read feedback on TekSavvy, perhaps I Rogers better

Thu, 20 Dec 2012 09:47:53 EDT
bt posted :
said by HammerofGawd:
And both TS and you are relying on Rogers good will to do their part

Not quite true. You're relying on Rogers good will to do their part promptly. And smoothly, I suppose.

But there are both business agreements and CRTC regulations in place to make sure they (eventually) do their part, regardless of good will.

Re: Having read feedback on TekSavvy, perhaps I Rogers better

Thu, 20 Dec 2012 08:37:25 EDT
Tx posted :
said by HammerofGawd:
The problem, BIG PROBLEM, I have with TS is that they are NOT the PROVIDER, they are a RESELLER. And both TS and you are relying on Rogers good will to do their part, if they don't for whatever reason, what is your recourse? Example: TS cxs who call Rogers for missing truck rolls are kindly redirected back to TS who cant do anything either AFAIK (can TS reps call the Rogers dispatch? Doubtful). Trouble (eg noise) on the line? Dont call Rogers, you are not a customer of their's.

That's where the fine line in the sand is drawn... you're correct on every point.

You're not a rogers customer DO NOT call them. Teksavvy cannot call dispatch, they have no access, so it seems like resellers but they have their own hardware up to the POI. A lot of money invested for "resellers"

That's where the line in the sand is drawn and if it wasn't for the access they do not have then it wouldn't be labeled a reseller. Sadly until this changes they will always appear this way and i don't think it'll ever change. Great prices and bandwidth but do not expect a speedy resolve on technical issues

Re: Having read feedback on TekSavvy, perhaps I Rogers better

Thu, 20 Dec 2012 08:28:59 EDT
HammerofGawd posted : The problem, BIG PROBLEM, I have with TS is that they are NOT the PROVIDER, they are a RESELLER. And both TS and you are relying on Rogers good will to do their part, if they don't for whatever reason, what is your recourse? Example: TS cxs who call Rogers for missing truck rolls are kindly redirected back to TS who cant do anything either AFAIK (can TS reps call the Rogers dispatch? Doubtful). Trouble (eg noise) on the line? Dont call Rogers, you are not a customer of their's.

Re: Having read feedback on TekSavvy, perhaps I Rogers better

Thu, 20 Dec 2012 05:49:19 EDT
anon posted : Like the post mentioned above, wifi is not dependent on your ISP unless you have one of those USB internet speedsticks (meaning you do not have a modem).

Wifi is not dependent on the ISP, it is dependent on the wireless router that you have. If you have the modem/wireless router package that rogers sends to its customers, I seriously suggest buying a better wireless router cause that thing is seriously bad in the range department.

Re: Having read feedback on TekSavvy, perhaps I Rogers better

Thu, 20 Dec 2012 05:06:04 EDT
TwiztedZero posted : Changing providers now won't protect you, not if they allready think they have your IP and think they can match it with you. And anyways what good is that going to do, if they're eventually going to go after the rest of the incumbents for more IP's down the road, its like a lottery - sometimes you lose - sometimes you lose even more.

Meanwhiles, we work on convincing the justices that this is a witch hunt. And hope the justices put an end to it now. Its that simple. No need to run around flailing your arms, screaming and whining. If an officer of the court doesn't come directly to you, inquire your name and personally hand over one of the certified letters to compell you into court for what might be an expensive trial - then its nothing but Fear, uncertainty and doubt.

This thing is a scam. Its just that simple. Once you see that then maybe the rest of your way will be so much simpler.

Remember, they don't really want to see you in court. They really do want to scare you into parting with your money. And thats that.
--
IF TREE = FALL AND PEOPLE = ZERO THEN SOUND = 0
Nine.Zero.Burp.Nine.Six
Twitter = Twizted
Chat = irc.teksavvy.ca

Re: Having read feedback on TekSavvy, perhaps I Rogers better

Thu, 20 Dec 2012 01:42:47 EDT
Tx posted :
said by brad:
said by neuromancer1:
You may want choose another provider because TSI is a target for copyright infringement trolls right now and your IP may become falsely accused of copyright infringement.

Wow, FUD much or what.

I wouldn't say FUD, it is true quite honestly. Voltage will be after Teksavvy users for some time to come. I wouldn't recommend another provider personally but what he said is true

Re: Having read feedback on TekSavvy, perhaps I Rogers better

Thu, 20 Dec 2012 01:19:57 EDT
anon posted :
said by brad:
said by neuromancer1:
You may want choose another provider because TSI is a target for copyright infringement trolls right now and your IP may become falsely accused of copyright infringement.

Wow, FUD much or what.

Well... Let's look at this for a minute...
said by neuromancer1:
TSI is a target for copyright infringement trolls right now

True.
said by neuromancer1:
your IP may become falsely accused of copyright infringement.

True.

But... is that a reason for not going for them? Same is true for all the ISP's. No one is immune to this.

Everyone is a target. Guilty or not.

Re: Having read feedback on TekSavvy, perhaps I Rogers better

Thu, 20 Dec 2012 00:53:12 EDT
brad posted :
said by neuromancer1:
You may want choose another provider because TSI is a target for copyright infringement trolls right now and your IP may become falsely accused of copyright infringement.

Wow, FUD much or what.

Re: Having read feedback on TekSavvy, perhaps I Rogers better

Wed, 19 Dec 2012 23:10:11 EDT
valb00 posted : FWIW, I switched from Rogers (Cable) about a year ago and have had excellent service ever since, including when I've had a rare problem. As long as TSI keeps this up, I will never look back!

Re: Having read feedback on TekSavvy, perhaps I Rogers better

Wed, 19 Dec 2012 22:58:52 EDT
Yora posted : Thanks every1. My Rogers internet has been great so far except for the limit. Wireless-meant wifi, sorry ab. Confusion.

Re: Having read feedback on TekSavvy, perhaps I Rogers better

Mon, 17 Dec 2012 13:29:26 EDT
TSIElizabeth posted :
said by Yora:
Just read problems torontoirish and other posters here posted when they switched from Rogers to TSI. I recently canceled all my accounts with Rogers, basically largely due to the 60B limit on internet. However, it seems that TSI has serious issues, especially related to offering reliable solutions to internet problems. Perhaps better to cancel my Rogers cancellation and stay with them. Also, as I understood, the wireless internet here also has a limit (some1 told me it was unlimited).
Thanks for your posts, guys.

Hi There,

In regards to your worries, there are a few things I would like to clarify. Our cable Internet runs on the same infrastructure as Rogers- now, this means that it is not a wireless network. It is through the cable wiring in the home, if you were having issues with a wireless connection, that would be due to your router and not our service. As long as you have a reliable router, your wireless should work fine. When it comes to our gig caps, if you purchase an unlimited package, it is truly unlimited.

There are many benefits to being with Teksavvy, such as no contracts, no cancellation fees, larger bandwidths, 24/7 technical support, and complete transparency. Although we do have certain situations in which we have to wait 24-48 hours for a Rogers response, and thus can cause that delay in providing a solution, there are just as many customers who have experienced issues have also gotten it resolved in a timely fashion. If you have any questions about our service please feel free to message us anytime, we'd be glad to help!

Liz
--
TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

"Not all those who wander are lost."

Re: Having read feedback on TekSavvy, perhaps I Rogers better

Mon, 17 Dec 2012 12:58:26 EDT
bt posted :
said by Yora:
Also, I just realized there is no wireless internet offered except in Chatham. Which means I wont be able to hook up my iPAD to internet at home.

That isn't what that means. You're confusing a wireless home network with "Wireless Internet".

A wireless home network, which is what you'd hook your iPad up to, is available with any kind of internet connection.

"Wireless Internet", which Teksavvy offers in Chatham, means that the connection is delivered wirelessly to your home, instead of over a cable or phone line.

Re: Having read feedback on TekSavvy, perhaps I Rogers better

Mon, 17 Dec 2012 12:53:43 EDT
Yora posted : How would I know if it is reliable? Also, I just realized there is no wireless internet offered except in Chatham. Which means I wont be able to hook up my iPAD to internet at home.
Thanks!

Re: Having read feedback on TekSavvy, perhaps I Rogers better

Sun, 16 Dec 2012 18:13:06 EDT
Jaxom posted :
said by neuromancer1:
You may want choose another provider because TSI is a target for copyright infringement trolls right now and your IP may become falsely accused of copyright infringement.

That and because unicorns and rainbows may spontaneously start appearing every time you fart because of how awesome Teksavvy is.

Re: Having read feedback on TekSavvy, perhaps I Rogers better

Sun, 16 Dec 2012 18:07:04 EDT
neuromancer1 posted : You may want choose another provider because TSI is a target for copyright infringement trolls right now and your IP may become falsely accused of copyright infringement.

Re: Having read feedback on TekSavvy, perhaps I Rogers better

Sun, 16 Dec 2012 17:33:47 EDT
I_needhelp posted : I had DSL with Tek/ was fine for a while then started getting worse for no discernible reason. Switched to Cable a long time ago, rarely ever have problems personally. The original switch was a bit rough, could have been a lot smoother. But since then, all good.

Re: Having read feedback on TekSavvy, perhaps I Rogers better

Sun, 16 Dec 2012 17:29:24 EDT
anon posted :
said by Yora:
Just read problems torontoirish and other posters here posted when they switched from Rogers to TSI. I recently canceled all my accounts with Rogers, basically largely due to the 60B limit on internet. However, it seems that TSI has serious issues, especially related to offering reliable solutions to internet problems. Perhaps better to cancel my Rogers cancellation and stay with them. Also, as I understood, the wireless internet here also has a limit (some1 told me it was unlimited).
Thanks for your posts, guys.

www.start.ca thats all you need

Re: Having read feedback on TekSavvy, perhaps I Rogers better

Sun, 16 Dec 2012 16:50:51 EDT
dm1336 posted : If your Rogers Internet was solid and all you had an issue with was with the cap then Teksavvy's cable Internet would be rock solid as well since they use Rogers last mile to reach your home. The majority of issues are related to this last mile connection. If you had connection issues then TSI will not be any better and as Mike said above DSL is probably your better choice.

And what is this wireless Internet you are speaking of? Do you mean the wifi signal in your own home when you setup a router (eg Linksys or D-Link)? Or cell phone Internet?

Re: Having read feedback on TekSavvy, perhaps I Rogers better

Sun, 16 Dec 2012 16:30:09 EDT
Mike2009 posted : Or get reliable DSL with TSI instead.

Having read feedback on TekSavvy, perhaps I Rogers better

Sun, 16 Dec 2012 16:23:35 EDT
Yora posted : Just read problems torontoirish and other posters here posted when they switched from Rogers to TSI. I recently canceled all my accounts with Rogers, basically largely due to the 60B limit on internet. However, it seems that TSI has serious issues, especially related to offering reliable solutions to internet problems. Perhaps better to cancel my Rogers cancellation and stay with them. Also, as I understood, the wireless internet here also has a limit (some1 told me it was unlimited).
Thanks for your posts, guys.