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mike1965
Geek4rent

join:2002-09-23
Marion, IL
reply to TomasHezan

Re: [IA] 2 modems randomly restart

post your logs please...do they look anything like this?....what moel and brand of modem?

Dec 15 2012 15:44:27 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=3c:75:4a:6b:04:36;CMTS-MAC=00:17:10:83:b1:03;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:25 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=3c:75:4a:6b:04:36;CMTS-MAC=00:17:10:83:b1:03;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:14 6-Notice Cable Modem Reboot due to T4 timeout ;CM-MAC=3c:75:4a:6b:04:36;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Dec 15 2012 15:43:27 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=3c:75:4a:6b:04:36;CMTS-MAC=00:17:10:83:b1:03;CM-QOS=1.1;CM-VER=3.0;
Dec 15 2012 15:43:26 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=3c:75:4a:6b:04:36;CMTS-MAC=00:17:10:83:b1:03;CM-QOS=1.1;CM-VER=3.0;
Dec 15 2012 15:43:26 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=3c:75:4a:6b:04:36;CMTS-MAC=00:17:10:83:b1:03;CM-QOS=1.1;CM-VER=3.0;
Dec 15 2012 15:43:25 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=3c:75:4a:6b:04:36;CMTS-MAC=00:17:10:83:b1:03;CM-QOS=1.1;CM-VER=3.0; ]


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TomasHezan

join:2012-12-16
Davenport, IA
Im using the Motorola Surfboard modem SB5101U (both of them are). As for the logs, they dont look like that at all because im using a program called Internet Connectivity Monitor 1.2 that will ping both Yahoo and Google. Basically, it'll tell me if the site was reached or not.


mike1965
Geek4rent

join:2002-09-23
Marion, IL
that program has nuttin to do with modem logs......look here »192.168.100.1 and post what is in your modem logs

TomasHezan

join:2012-12-16
Davenport, IA
Sorry about that. Didnt realize I could access the logs so easily.

2012-12-16 14:00:08 6-Notice I401.0 TLV-11 - unrecognized OID
2012-12-16 14:00:07 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
2012-12-16 13:59:54 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:28 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
1970-01-01 00:00:07 6-Notice M571.1 Ethernet link up - ready to pass packets
2012-12-16 13:59:17 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2012-12-16 13:59:17 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2012-12-16 13:58:44 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-12-16 13:58:34 4-Error C401.0 DCC-ACK not received
2012-12-16 13:58:34 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-12-16 13:58:34 4-Error C401.0 DCC-ACK not received
2012-12-16 13:58:33 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-12-16 13:58:33 4-Error C401.0 DCC-ACK not received
2012-12-16 13:58:31 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-12-16 12:50:25 6-Notice I401.0 TLV-11 - unrecognized OID
2012-12-16 12:50:25 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
2012-12-16 12:50:13 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:25 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
1970-01-01 00:00:07 6-Notice M571.1 Ethernet link up - ready to pass packets
2012-12-16 12:49:40 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2012-12-16 12:49:40 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2012-12-16 12:49:07 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-12-16 12:48:57 4-Error C401.0 DCC-ACK not received
2012-12-16 12:48:56 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-12-16 12:48:56 4-Error C401.0 DCC-ACK not received
2012-12-16 12:48:54 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-12-16 10:41:56 6-Notice I401.0 TLV-11 - unrecognized OID
2012-12-16 10:41:56 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
2012-12-16 10:41:43 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:30 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
1970-01-01 00:00:07 6-Notice M571.1 Ethernet link up - ready to pass packets
2012-12-16 10:41:06 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2012-12-16 10:41:06 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2012-12-16 10:40:34 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-12-16 10:40:23 4-Error C401.0 DCC-ACK not received
2012-12-16 10:40:23 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-12-16 10:40:23 4-Error C401.0 DCC-ACK not received
2012-12-16 10:40:22 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-12-16 10:40:22 4-Error C401.0 DCC-ACK not received
2012-12-16 10:40:20 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-12-16 10:38:28 6-Notice M571.1 Ethernet link up - ready to pass packets
2012-12-16 10:38:26 6-Notice M571.4 Ethernet link dormant - not currently active
2012-12-16 10:37:58 6-Notice M571.1 Ethernet link up - ready to pass packets
2012-12-16 10:37:56 6-Notice M571.4 Ethernet link dormant - not currently active
2012-12-16 10:37:53 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:22 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
1970-01-01 00:00:07 6-Notice M571.1 Ethernet link up - ready to pass packets
1970-01-01 00:00:21 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
1970-01-01 00:00:21 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
1970-01-01 00:00:07 6-Notice M571.1 Ethernet link up - ready to pass packets
1970-01-01 00:01:09 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
1970-01-01 00:01:09 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
1970-01-01 00:00:53 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:09 6-Notice M571.1 Ethernet link up - ready to pass packets
2012-12-16 10:26:19 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2012-12-16 10:26:19 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2012-12-16 10:26:19 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2012-12-16 10:18:35 6-Notice I401.0 TLV-11 - unrecognized OID
2012-12-16 10:18:35 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
2012-12-16 10:18:23 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2)
2012-12-16 10:18:18 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:27 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
1970-01-01 00:00:07 6-Notice M571.1 Ethernet link up - ready to pass packets
2012-12-16 10:17:43 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2012-12-16 10:17:43 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2012-12-16 10:17:11 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-12-16 10:17:01 4-Error C401.0 DCC-ACK not received
2012-12-16 10:17:00 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-12-16 10:16:59 4-Error C401.0 DCC-ACK not received
2012-12-16 10:16:58 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-12-16 10:15:03 6-Notice I401.0 TLV-11 - unrecognized OID
2012-12-16 10:15:03 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
2012-12-16 10:14:51 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2)
2012-12-16 10:14:49 4-Error C216.0 DCC rejected parameter invalid for context
2012-12-16 10:14:46 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:28 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
1970-01-01 00:00:07 6-Notice M571.1 Ethernet link up - ready to pass packets
2012-12-16 10:14:10 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2012-12-16 10:14:10 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2012-12-16 10:13:37 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-12-16 10:13:27 4-Error C401.0 DCC-ACK not received
2012-12-16 10:13:27 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-12-16 10:13:27 4-Error C401.0 DCC-ACK not received
2012-12-16 10:13:26 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-12-16 10:13:26 4-Error C401.0 DCC-ACK not received
2012-12-16 10:13:24 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-12-16 10:10:59 6-Notice I401.0 TLV-11 - unrecognized OID
2012-12-16 10:10:58 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
2012-12-16 10:10:50 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2)
2012-12-16 10:10:43 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:29 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
1970-01-01 00:00:07 6-Notice M571.1 Ethernet link up - ready to pass packets
2012-12-16 10:10:07 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2012-12-16 10:10:07 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2012-12-16 10:09:34 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-12-16 10:09:24 4-Error C401.0 DCC-ACK not received
2012-12-16 10:09:23 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-12-16 10:09:23 4-Error C401.0 DCC-ACK not received
2012-12-16 10:09:21 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-12-16 10:05:48 6-Notice I401.0 TLV-11 - unrecognized OID


briank

@mchsi.com
reply to mike1965
How do I access the log from 12/15? It only shows current date and time range?


BrianK

@mchsi.com
reply to mike1965
Dec 18 2012 19:51:42 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=a4:7a:a4:ee:e5:cd;CMTS-MAC=00:24:14:60:ea:88;CM-QOS=1.1;CM-VER=3.0;
Dec 18 2012 19:51:21 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=a4:7a:a4:ee:e5:cd;CMTS-MAC=00:24:14:60:ea:88;CM-QOS=1.1;CM-VER=3.0;
Dec 18 2012 19:51:06 3-Critical C204.0 DCC aborted unable to acquire new downstream channel;CM-MAC=a4:7a:a4:ee:e5:cd;CMTS-MAC=00:24:14:60:ea:88;CM-QOS=1.1;CM-VER=3.0;
Dec 18 2012 19:50:44 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=a4:7a:a4:ee:e5:cd;CMTS-MAC=00:24:14:60:ea:88;CM-QOS=1.1;CM-VER=3.0;
Dec 18 2012 19:50:21 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=a4:7a:a4:ee:e5:cd;CMTS-MAC=00:24:14:60:ea:88;CM-QOS=1.1;CM-VER=3.0;
Dec 18 2012 19:50:05 3-Critical C204.0 DCC aborted unable to acquire new downstream channel;CM-MAC=a4:7a:a4:ee:e5:cd;CMTS-MAC=00:24:14:60:ea:88;CM-QOS=1.1;CM-VER=3.0;
Dec 18 2012 19:40:32 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=a4:7a:a4:ee:e5:cd;CMTS-MAC=00:24:14:60:ea:88;CM-QOS=1.1;CM-VER=3.0;
Dec 18 2012 19:40:11 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=a4:7a:a4:ee:e5:cd;CMTS-MAC=00:24:14:60:ea:88;CM-QOS=1.1;CM-VER=3.0;
Dec 18 2012 19:39:54 3-Critical C204.0 DCC aborted unable to acquire new downstream channel;CM-MAC=a4:7a:a4:ee:e5:cd;CMTS-MAC=00:24:14:60:ea:88;CM-QOS=1.1;CM-VER=3.0;
Dec 18 2012 19:38:58 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=a4:7a:a4:ee:e5:cd;CMTS-MAC=00:24:14:60:ea:88;CM-QOS=1.1;CM-VER=3.0;
Dec 18 2012 19:38:36 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=a4:7a:a4:ee:e5:cd;CMTS-MAC=00:24:14:60:ea:88;CM-QOS=1.1;CM-VER=3.0;
Dec 18 2012 19:38:22 3-Critical C204.0 DCC aborted unable to acquire new downstream channel;CM-MAC=a4:7a:a4:ee:e5:cd;CMTS-MAC=00:24:14:60:ea:88;CM-QOS=1.1;CM-VER=3.0;
Dec 18 2012 19:37:58 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=a4:7a:a4:ee:e5:cd;CMTS-MAC=00:24:14:60:ea:88;CM-QOS=1.1;CM-VER=3.0;
Dec 18 2012 19:37:34 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=a4:7a:a4:ee:e5:cd;CMTS-MAC=00:24:14:60:ea:88;CM-QOS=1.1;CM-VER=3.0;
Dec 18 2012 19:37:20 3-Critical C204.0 DCC aborted unable to acquire new downstream channel;CM-MAC=a4:7a:a4:ee:e5:cd;CMTS-MAC=00:24:14:60:ea:88;CM-QOS=1.1;CM-VER=3.0;
Dec 18 2012 19:36:56 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=a4:7a:a4:ee:e5:cd;CMTS-MAC=00:24:14:60:ea:88;CM-QOS=1.1;CM-VER=3.0;
Dec 18 2012 19:36:35 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=a4:7a:a4:ee:e5:cd;CMTS-MAC=00:24:14:60:ea:88;CM-QOS=1.1;CM-VER=3.0;
Dec 18 2012 19:36:20 3-Critical C204.0 DCC aborted unable to acquire new downstream channel;CM-MAC=a4:7a:a4:ee:e5:cd;CMTS-MAC=00:24:14:60:ea:88;CM-QOS=1.1;CM-VER=3.0;
Dec 18 2012 19:35:55 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=a4:7a:a4:ee:e5:cd;CMTS-MAC=00:24:14:60:ea:88;CM-QOS=1.1;CM-VER=3.0;
Dec 18 2012 19:35:33 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=a4:7a:a4:ee:e5:cd;CMTS-MAC=00:24:14:60:ea:88;CM-QOS=1.1;CM-VER=3.0;


mike1965
Geek4rent

join:2002-09-23
Marion, IL
reply to briank
what brand of modem do you have?