| Moline 50 down and 5 up BAD speeds? Tech support was a joke! Clear my cache?
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 MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | As you can see in the previous posts, this is an area issue. I am compiling account info and sending it to Area management to address. |
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| reply to surge5060
»www.speedtest.net/result/2377113399.png
i cant even get 1 mb down , this is by far the worst service i have had on ultra 50 ever |
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | reply to surge5060
We are aware of the issue NOC is investigating now. |
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| reply to Boss302_1970
They forgot to feed the gerbils so they stopped running on the exercise wheel powering the internet and went on strike. All they wanted was a 10% increase in gerbil pellets! |
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| reply to surge5060
MediacomChad and the people that man their Twitter account prove to be the most helpful people in an embarrassing company.
I don't even bother calling in anymore. I just shoot off a tweet and get ACTUAL technical information.
You were told to clear your cache to fix your speed issues? Insulting, right? That's not even the worst. Last time I called in, I somehow for some reason mentioned I was running Linux...I was told my speed issues would be fixed if I use Windows.
Anyway, I hope they get this sorted in the next hour or so. I have to work. |
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 Bierboy
join:2008-08-07
East Moline, IL
 ·Mediacom
| reply to surge5060
Appears to be back to normal at least for me...
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| reply to surge5060
Back to normal here in Moline as well! 
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Bierboy
join:2008-08-07
East Moline, IL | reply to surge5060
Appreciate Chad troubleshooting this for us... |
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | I am glad that the issue has been resolved.
You are very welcome!
Let me know if you have any other questions or issues going forward.
--
MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/ |
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| reply to surge5060
Chad, thanks again for all of the help. Just ran a sped test and can't get above 10 down. Are they still working on things? Thanks, Jon.
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| reply to surge5060
Things are going the wrong way. I am guessing there is still problems. Also just lost everything completely for a minute or two!
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| Im in LeClaire IA, and our speeds have been under 1MB down the past few days. I am also having very bad packet loss. Were on the 20/2 package! The rep i spoke too last night said they were "working" on an issue in the Iowa area, Is this not fixed yet?
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| reply to surge5060
duplicate |
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| reply to surge5060
Burlington Ia non peak hours were fine , as soon as it gets near 5 pm i get this on ultra 50 |
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| not so "Ultra" is it! lol |
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| reply to surge5060
it's horrible, i can tell cause it takes forever for the speedtest sight to load. i noticed this am things were fine and were good till about 4 pm , so i think this is some sort of utilization issue for me. |
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zippo
join:2002-02-16
Clinton, IA | reply to demarlie
Worse tonight than it was yesterday. Was normal at 7:30am when I checked this morning. |
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| reply to surge5060
funny thing is in my case the ping of 10ms is about perfect, something is very very wrong here. Chad you have a few pms from me  |
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| reply to surge5060
Rock Island IL here and to say its bad is a understatement.
This is the worst its been in 4 days now and it seems to be getting worst everyday |
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