 mikeyg5
Premium Member
join:2002-04-03
Central City, KY |
mikeyg5
Premium Member
2012-Dec-17 12:04 am
[Speed] New customer. 5mb downloadaHello, Been a comcast hsi customer for less then 1 week. First day was ok. Since then, download speeds are constantly. 500kb down and 3mb up with latency of 200ms. Performed all the standard plug/unpkug/restart. Even went and bought a new modem motorola sb6121, had it provisioned, same issue. Line comes from pole directly to modem. Upstream power is 55db. Bty, my neighbors have the same issue. |
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Your upstream power level is too high. You need a service call, as a temporary solution you could remove any excess splitters you have, which might help a bit. |
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mikeyg5
Premium Member
join:2002-04-03
Central City, KY |
mikeyg5
Premium Member
2012-Dec-17 1:00 am
Ok, i will call. Thanks |
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Drizew
join:2004-09-17
Los Lunas, NM |
to mikeyg5
Well, that's your problem right there. 55 upstream is gonna cause a ton of problems. Give Comcast a call and let them know you are having problems. They will see this right away and have someone out to fix it. |
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mikeyg5
Premium Member
join:2002-04-03
Central City, KY |
mikeyg5
Premium Member
2012-Dec-17 1:12 am
What is the acceptable range for the upstream power levels? And ty for replying |
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to mikeyg5
Less than 50, ideally. If its at 55 in the winter, you will have severe problems in the summer if this isn't fixed. |
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mikeyg5
Premium Member
join:2002-04-03
Central City, KY |
mikeyg5
Premium Member
2012-Dec-17 2:24 pm
Ok, after tightening the connection at the tap heres a screen sbot of current power levels. Upstream now below 50 but what about down stream? |
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 EGThe wings of love
Premium Member
join:2006-11-18
Union, NJ |
EG to mikeyg5
Premium Member
2012-Dec-17 2:53 pm
to mikeyg5
It's fine. |
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 Extide
join:2000-06-11
Salt Lake City, UT |
to mikeyg5
What speeds are you getting now? |
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mikeyg5
Premium Member
join:2002-04-03
Central City, KY |
mikeyg5
Premium Member
2012-Dec-17 3:25 pm
Latency is far better, the dl is slow, upload is actually faster then my plan. If i do a direct connect to a pc, the speeds are still similar. |
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 ropeguru
Premium Member
join:2001-01-25
Mechanicsville, VA |
to EG
If he got that much of a difference just by tightening the connectors, I wonder what his upstream SNR looks like. |
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EGThe wings of love
Premium Member
join:2006-11-18
Union, NJ |
EG
Premium Member
2012-Dec-17 4:19 pm
said by ropeguru:If he got that much of a difference just by tightening the connectors, I wonder what his upstream SNR looks like.
Yeah. The before, and the after ! |
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 tshirt
Premium Member
join:2004-07-11
Snohomish, WA |
to mikeyg5
That appears to be the wireless/mobile test?
if so try a wired direct to the modem test |
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