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mikeyg5
Premium
join:2002-04-03
Central City, KY
Reviews:
·AT&T Southeast
·Comcast

[Speed] New customer. 5mb downloada

Hello,

Been a comcast hsi customer for less then 1 week. First day was ok. Since then, download speeds are constantly. 500kb down and 3mb up with latency of 200ms. Performed all the standard plug/unpkug/restart. Even went and bought a new modem motorola sb6121, had it provisioned, same issue. Line comes from pole directly to modem. Upstream power is 55db.

Bty, my neighbors have the same issue.

nysports4evr
Premium
join:2010-01-23
kudos:1

Your upstream power level is too high. You need a service call, as a temporary solution you could remove any excess splitters you have, which might help a bit.



mikeyg5
Premium
join:2002-04-03
Central City, KY

Ok, i will call. Thanks


Drizew

join:2004-09-17
Los Lunas, NM
reply to mikeyg5

Well, that's your problem right there. 55 upstream is gonna cause a ton of problems. Give Comcast a call and let them know you are having problems. They will see this right away and have someone out to fix it.



mikeyg5
Premium
join:2002-04-03
Central City, KY

What is the acceptable range for the upstream power levels? And ty for replying


Oedipus

join:2005-05-09
kudos:1
reply to mikeyg5

Less than 50, ideally. If its at 55 in the winter, you will have severe problems in the summer if this isn't fixed.



mikeyg5
Premium
join:2002-04-03
Central City, KY
Reviews:
·AT&T Southeast
·Comcast
reply to mikeyg5

Ok, after tightening the connection at the tap heres a screen sbot of current power levels. Upstream now below 50 but what about down stream?


EG
The wings of love
Premium
join:2006-11-18
Union, NJ
kudos:9
reply to mikeyg5

It's fine.


Extide

join:2000-06-11
84129
reply to mikeyg5

What speeds are you getting now?



mikeyg5
Premium
join:2002-04-03
Central City, KY
Reviews:
·AT&T Southeast
·Comcast

Latency is far better, the dl is slow, upload is actually faster then my plan. If i do a direct connect to a pc, the speeds are still similar.


ropeguru
Premium
join:2001-01-25
Mechanicsville, VA
reply to EG

If he got that much of a difference just by tightening the connectors, I wonder what his upstream SNR looks like.



EG
The wings of love
Premium
join:2006-11-18
Union, NJ
kudos:9

said by ropeguru:

If he got that much of a difference just by tightening the connectors, I wonder what his upstream SNR looks like.

Yeah. The before, and the after !


tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:4
reply to mikeyg5

That appears to be the wireless/mobile test?
if so try a wired direct to the modem test