littlebird join:2004-01-25 Carlisle, PA	littlebird Member 2012-Dec-17 8:35 am Software Updates For the last five days every time I turn on my TV, I get a message about a software update. It takes 7-10 minutes to complete. I read in the messages section that that Verizon is pushing some software updates, but every day? Is everyone getting this? If not, how do I fix this from happening every time I turn on my TV for the first time every day? Thanks
	actions · 2012-Dec-17 8:35 am ·
knarf829 join:2007-06-02	knarf829 Member 2012-Dec-17 8:49 am Is it every time you turn on your TV, or every time you turn on your Verizon box? Does it say it's doing a software update, or does it say it's doing an initial download? If it's your Verizon box, the obvious resolution would be to leave your cable box on.
	actions · 2012-Dec-17 8:49 am ·
matcarl Premium Member join:2007-03-09 Franklin Square, NY	matcarl to littlebird Premium Member 2012-Dec-17 8:59 am to littlebird See this thread for similar problems »[IMG] IMG 1.9.1 Build 14.47 in VHO5
	actions · 2012-Dec-17 8:59 am ·

littlebird join:2004-01-25 Carlisle, PA	littlebird Member 2012-Dec-17 11:05 am matcarl, Yes, I am getting the "red screen" that is mentioned in that thread every time I turn on my TV (STB) . But apparently there is no fix (unless I missed it) other than to endure the 10 minute update every day. Guess I'll patiently wait for a fix. Leaving the STB turned on 24/7 is not going to happen. I leave my router on 24/7 and the STB is in standby mode at night, so it should be OK for updates. Thanks, Joe
	actions · 2012-Dec-17 11:05 am ·
PoloDude Premium Member join:2006-03-29 Aiken, SC	PoloDude Premium Member 2012-Dec-17 11:09 am Are you actually turning off the power to the stb. Ie using a power strip and turning that off?
	actions · 2012-Dec-17 11:09 am ·
knarf829 join:2007-06-02	knarf829 to littlebird Member 2012-Dec-17 11:17 am to littlebird said by littlebird: Leaving the STB turned on 24/7 is not going to happen. The difference in power use between turned on and turned off is negligible. You're probably using more power turning it off and then doing the initial download when you turn it back on. said by littlebird: I leave my router on 24/7 and the STB is in standby mode at night, so it should be OK for updates. Apparently not.
	actions · 2012-Dec-17 11:17 am ·
littlebird join:2004-01-25 Carlisle, PA	littlebird Member 2012-Dec-17 11:42 am Sorry, but this isn't an on/off problem. (Anyway, no I don't power it off when not in use.) The problem is getting the same software update every day after day after day. Thanks for the help, though. I'll watch the other thread for a fix.
	actions · 2012-Dec-17 11:42 am ·
knarf829 join:2007-06-02	knarf829 Member 2012-Dec-17 11:54 am said by littlebird: (Anyway, no I don't power it off when not in use.) said by littlebird: Leaving the STB turned on 24/7 is not going to happen.
	actions · 2012-Dec-17 11:54 am ·
PaulyIzGod join:2008-02-18 Tampa, FL	PaulyIzGod to littlebird Member 2012-Dec-17 12:32 pm to littlebird menu> customer support> IHA >stb auto correct. Can try and see if that fixes the issue.
	actions · 2012-Dec-17 12:32 pm ·
ansky join:2009-05-18 West Orange, NJ	ansky to littlebird Member 2012-Dec-17 3:27 pm to littlebird This may sound overly obvious, but have you tried calling tech support?
	actions · 2012-Dec-17 3:27 pm ·
friguy3 @verizon.net	friguy3 Anon 2012-Dec-17 8:08 pm Oops i just posted and didnt see this thread...anyway. I have been having this issue and I have called tech support multiple times and they have no idea.
	actions · 2012-Dec-17 8:08 pm ·
friguy3	friguy3 to ansky Anon 2012-Dec-17 8:09 pm to ansky ok...THIRD tech support...when they push updates this will happen so he told me to wait a few weeks to see if it fixes itself. A few weeks?
	actions · 2012-Dec-17 8:09 pm ·
Duckbacker join:2005-06-16 Nesconset, NY	Duckbacker to littlebird Member 2012-Dec-17 11:02 pm to littlebird I just got a new 7232 box on Saturday. I've been getting the software updates every day too. I thought it was just me. I guess not. Thanks for the info.
	actions · 2012-Dec-17 11:02 pm ·
batsona Maryland join:2004-04-17 Ellicott City, MD	batsona to littlebird Member 2012-Dec-18 8:55 am to littlebird I noticed the 'red curtain screen' upon every power-up now too. I did the STB Auto-correct last nite. --We'll see if it fixes it. Otherwise, it operates fine...
	actions · 2012-Dec-18 8:55 am ·
matcarl Premium Member join:2007-03-09 Franklin Square, NY	matcarl Premium Member 2012-Dec-18 9:09 am You people with the red start up screens, are your nightly recordings still taking place?
	actions · 2012-Dec-18 9:09 am ·
Dirty_Harry join:2007-08-07 Trenton, NJ	Dirty_Harry Member 2012-Dec-18 9:20 am I am also getting the software update screen every time I turn on my Moto 7232.
	actions · 2012-Dec-18 9:20 am ·
littlebird join:2004-01-25 Carlisle, PA	littlebird Member 2012-Dec-18 9:29 am See. It's not just me or my setup. My setup is fine. BTW, I leave my STB in standby, when not in use. I don't power it off, but it's not "on" either. There is a difference.
	actions · 2012-Dec-18 9:29 am ·
Bob428 @pitt.edu	Bob428 Anon 2012-Dec-18 10:03 am My 7332 does it too. Just started with the release of the new software. Does leaving it on help?
	actions · 2012-Dec-18 10:03 am ·
dubenezic join:2004-05-06 Elizabeth, NJ	dubenezic to littlebird Member 2012-Dec-18 10:22 am to littlebird Me too. I don't have a DVR either. I have a QIP 7100-2
	actions · 2012-Dec-18 10:22 am ·
dubenezic	dubenezic to littlebird Member 2012-Dec-18 10:28 am to littlebird If you look in "Verizon Messages" screen There is a message about FIOS TV Main Menu Enhancements. In a nutshell it says "starting 12-12-2012 and continuing over the next few months, we are making some changes to your FiOS TV Main Menu, as well as your Video On Demand. So it sounds like this will be happening for awhile.
	actions · 2012-Dec-18 10:28 am ·
ansky join:2009-05-18 West Orange, NJ	ansky to Bob428 Member 2012-Dec-18 10:38 am to Bob428 said by Bob428 : My 7332 does it too. Just started with the release of the new software. Does leaving it on help? I never turn off my receivers as there really is no reason to, and I have never seen this problem people are complaining about.
	actions · 2012-Dec-18 10:38 am ·
byramr Premium Member join:2003-08-07 Woodbridge, VA	byramr Premium Member 2012-Dec-18 11:20 am +1
	actions · 2012-Dec-18 11:20 am ·
knarf829 join:2007-06-02	knarf829 to ansky Member 2012-Dec-18 12:59 pm to ansky said by ansky: said by Bob428 : My 7332 does it too. Just started with the release of the new software. Does leaving it on help? I never turn off my receivers as there really is no reason to, and I have never seen this problem people are complaining about. Same here.
	actions · 2012-Dec-18 12:59 pm ·
Teddeli join:2006-12-06 Merrick, NY	Teddeli to littlebird Member 2012-Dec-18 4:47 pm to littlebird I spoke to tech support yesterday. I was told it is a problem they are aware of because of the number of calls. She said the STB model makes no difference. It happens to most of them and even happens to her. My STB was rebooted and reset but it happened again this morning. The only thing that did was to erase all my favorites. It is an annoyance but I am not yet at the point where I will call and demand for some kind of satisfaction since it only happens when the STB is turned on in the morning. If anyone is interested I have a Motorola QP7216 with an external HD attached.
	actions · 2012-Dec-18 4:47 pm ·
nycdave MVM join:1999-11-16 Melville, NY 1 recommendation	nycdave MVM 2012-Dec-18 6:41 pm This issue should not happen tomorrow morning - Wednesday, 12/19. There was a back-office process fixed today.
	actions · 2012-Dec-18 6:41 pm ·
dubenezic join:2004-05-06 Elizabeth, NJ	dubenezic Member 2012-Dec-18 8:29 pm And if it does?
	actions · 2012-Dec-18 8:29 pm ·
Teddeli join:2006-12-06 Merrick, NY	Teddeli Member 2012-Dec-19 8:32 am It didn't. My STB did not have the usual download screen when I turned on the TV this morning. Thanks to nycdave for the information
	actions · 2012-Dec-19 8:32 am ·
dubenezic join:2004-05-06 Elizabeth, NJ	dubenezic Member 2012-Dec-19 9:13 am Mine neither. Good.
	actions · 2012-Dec-19 9:13 am ·
miataman I've attained a PHD in DVR. Premium Member join:2010-10-27 Chelmsford, MA	miataman to nycdave Premium Member 2012-Dec-19 9:23 am to nycdave said by nycdave: This issue should not happen tomorrow morning - Wednesday, 12/19. All set VH06 New England.
	actions · 2012-Dec-19 9:23 am ·
kingdome74 Let's Go Orange Premium Member join:2002-03-27 Syracuse, NY	kingdome74 to littlebird Premium Member 2012-Dec-19 10:38 am to littlebird Yay, fixed up here.
	actions · 2012-Dec-19 10:38 am ·

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