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ropeguru
Premium
join:2001-01-25
Mechanicsville, VA
reply to EG

Re: Connection issue with Comcast Internet

said by EG:

You need to post the signal stat numbers as well. Get them here; »192.168.100.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers

Sounds like to me he has no signal in which he would not be able to get any stats...

yunier2002

join:2012-12-17

That's right there is no signal at all and nothing on the signal page that's why I didn't post it. Trying to figure out if the modem is the faulty one since it says it's offline when it's not and it's not even attempting to receive a signal according to status page...or if it's a line issue and need to get a technician. Anyone seen this problem before?



ropeguru
Premium
join:2001-01-25
Mechanicsville, VA

Offline means it has not successfully negotiated with the system. So that will show until you get a downstream and upstream lock.

I think you need to make a call to comcast.



EG
The wings of love
Premium
join:2006-11-18
Union, NJ
kudos:9
reply to ropeguru

said by ropeguru:

said by EG:

You need to post the signal stat numbers as well. Get them here; »192.168.100.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers

Sounds like to me he has no signal in which he would not be able to get any stats...

I do know that fact and as a matter of fact, I'm surprised that he can access the Modem's U.I. at all. Since he posted something from it I figured he could get the stats too. Some makes and models of modems need to actually be in block sync mode in order to be able to get any access whatsoever.